Gene Messer Ford of Lubbock

If you’re looking to purchase a car Jeremiah is awesome. But when it comes to service after the sale look else where. Bought three vehicles from Jeremiah and all was great. Had leveling kits installed on But when it comes to service after the sale look else where. Bought three vehicles from Jeremiah and all was great. Had leveling kits installed on all three and taken to Gene Messer for alignments. 2 of the 3 cost $80 and on the final one was told it would cost $500. When I asked questions I was told by service manager that they needed more time to do work and that certain alignment angles were not included in their alignment. But, this service manager also agreed that the angles he was referencing ( caster and Camber angle) are in fact part of an alignment but not covered under their alignment unless extra charges are paid. He then continued to try and explain that myself, with numerous years of mechanical experience and many vehicle builds under my belt that I was unaware of how hard alignments were. I explained that I was well aware of the work involved and that on the other two vehicles the charges of $420 were not added. Needless to say before it was all over the service manager told me to pick up my vehicle and take it to a competing ford dealership in Lubbock for service. He also insisted that I couldn’t have the work performed anywhere any cheaper. I called two local shops one being the above defended competitor and they could complete the work next day for $120. The second shop I called completed the same job on the same day in less than 2 hours for a grand total of $125. Needless to say the service department and management is not only condescending to customers but also by far the worst part of the dealership. My advice for what it’s worth stay far away and shop elsewhere. More

This dealership has a Great selection of vehicles. The manager that appraised my trade in gave me a low appraisal. The manager that appraised my trade in gave me a low appraisal. More

Best service ever. Barbara is the most awesome person in the service department. Very knowledgeable and helpful. Thank you!!! Barbara is the most awesome person in the service department. Very knowledgeable and helpful. Thank you!!! More

My service advisor, Glenn, was very friendly, quick, and concise in communication and action in getting my truck taken care of for routine maintenance! The maintenance was done well, and perfectly within th concise in communication and action in getting my truck taken care of for routine maintenance! The maintenance was done well, and perfectly within their estimate regarding time of completion! More

Wonderful service , My advisor Barbara was amazing! The video of work being done was a surprise bonus very cool! Best service department in Lubbock! The video of work being done was a surprise bonus very cool! Best service department in Lubbock! More

Gene Messer Ford of Lubbock is a friendly and professional dealership. I have purchased vehicles from them going back to my first one in 2001 as well as having them serviced there and I always co professional dealership. I have purchased vehicles from them going back to my first one in 2001 as well as having them serviced there and I always come away feeling like I have received a fair deal. I hope to continue many years of future business with them. More

I have bought 3 other vehicles from Gene Messer Toyota in past ten years and was treated better than I was at the Ford dealership Salesman and manager gouge me every way they could Not a pleasant dealing past ten years and was treated better than I was at the Ford dealership Salesman and manager gouge me every way they could Not a pleasant dealing More

Service department, and in particular, David V. Exceeded my expecting! He was very courteous, professional was ready when we arrived, processed us in quickly and was great about letting us know w Exceeded my expecting! He was very courteous, professional was ready when we arrived, processed us in quickly and was great about letting us know where our repair was at, status updates. More

Brought my 2023F-150 in for an oil change and tire rotation and was greeted with courtesy and professionalism rotation and was greeted with courtesy and professionalism More

Glenn Norris is an awesome service tech, friendly, courteous and makes sure all is done to perfection. He always goes the extra mile. courteous and makes sure all is done to perfection. He always goes the extra mile. More