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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,273 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,273 reviews

February 05, 2026

Had to take my explorer for service. I met with Barbara and she was super helpful. I normally don’t like taking my car in to places to get a fix but Barbara made me feel welcomed and I r More

by Yesinahernandez14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
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Feb 06, 2026 -

Gene Messer Ford of Lubbock responded

Hi, thank you for sharing your experience with us! We're so glad Barbara made your visit a positive one. Providing welcoming and helpful service is what we strive for. Thank you for trusting us with your vehicle.

January 30, 2026

Excellent pick up and drop off shuttle service. Work was done in a timely and professional fashion More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
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Feb 03, 2026 -

Gene Messer Ford of Lubbock responded

Hello Scott, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 30, 2026

Very friendly and helpful. I didn’t buy my truck from them but wished I had in the end. I will bring it to them for repairs. More

by Dossmem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittan in service department
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Feb 03, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

January 29, 2026

Was not happy with bringing my vehicle in for a recall no compensation for me be with out a vehicle for over 3 week. Even with a letter stating that the dealership was authorized to give me a rental from Cor More

by frankram72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barbara
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Jan 31, 2026 -

Gene Messer Ford of Lubbock responded

We apologizer for your experience and appreciate your feedback. We will use this as a learning opportunity to continue improving. While we strive to provide a loaner vehicle for all clients, availability can be limited at times due to demand. If you would like further assistance, please reach out directly to Michale Pugh, our service manager, and he will be happy to try and assist you. Buck Barton General Manager bbarton@Group1Auto.com

January 28, 2026

Noah was the one that helped us out he was the most nicest in dealing with our issues. More

by Gutierrez tj78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Edwards
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Jan 30, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Feel free to reach out to us if you need anything. Have a wonderful day.

January 28, 2026

I was shopping around for the best price for a battery replacement for my Ford Escape and surprisingly the dealership had the best rate my car. Also the staff here are very courteous and transparent. More

by dananick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Calderon
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Jan 28, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 25, 2026

Great communication, and revived my truck sooner than expected. I’d recommend Britton to anyone More

by j.deleon4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britton
Report | Print
Jan 27, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found Britton to be so supportive during your experience here at Gene Messer Ford Lubbock. We are always more than happy to assist you if anything else comes up. Take care!

January 23, 2026

Did not apply $56. 37 FordPass Rewards credit to my bill, but nevertheless decremented my FordPass Reward account by 11,274 points. Seems to be $9.00 on my bill not acc More

by teri-bundrant
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Audrina Ana Soto service writer. Bill prepared by perhaps Monica Adams.
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Jan 28, 2026 -

Gene Messer Ford of Lubbock responded

Thank you for taking the time to share your feedback. We sincerely apologize for the confusion and frustration surrounding your FordPass Rewards and billing experience—that is certainly not the level of clarity or service we strive to provide.   Michael Pugh, our Service Manager, will be reaching out to you directly to review this with you and ensure everything is properly addressed. We appreciate you bringing this to our attention and giving us the opportunity to make it right.       Buck Barton General Manager  bbarton@group1auto.com

January 23, 2026

Was a great experience. Steve my Sales rep was very knowledgeable on the vehicle I purchased. The Dealership was very clean, updated, and had a large inventory to choose fro More

by Daveykluzz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Zionts
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Jan 25, 2026 -

Gene Messer Ford of Lubbock responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 23, 2026

Gene Messer Ford performed service on my car recently. Very professional and very thorough. Will continue using them in the future. David kept me updated while my car was in the shop. He was so very ni More

by Dabston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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Jan 24, 2026 -

Gene Messer Ford of Lubbock responded

Hello, thank you for your kind review; we are happy to pass along your comments to David here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

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