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Gene Messer Ford of Lubbock
Lubbock, TX
1,237 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,237 reviews
March 24, 2026
The whole car buying experience was awesome from start ro finish, our salesman Dylan was great. finish, our salesman Dylan was great. More
by amunoz2465
March 22, 2026
The service department is excellent. Stephanie was great! I appreciate the discount I received on the oil change. I wish whoever changed the oil would take more pride in their work. I h Stephanie was great! I appreciate the discount I received on the oil change. I wish whoever changed the oil would take more pride in their work. I had oil all over the backside of my skid plate. Which leaked out onto my garage floor. I had to get under the truck and clean it up. More
by cttech102
Employees Worked With
Service - Stephanie
March 21, 2026
My service advisor Leigh Ann was amazing to work with. She kept me updated throughout the entire recall process. I would recommend her to any of my family and friends. She kept me updated throughout the entire recall process. I would recommend her to any of my family and friends. More
by lmoore
March 20, 2026
Honest Helpful Experience nice professional Older wiser friendly cool people smart best fun mindful rare friendly cool people smart best fun mindful rare More
by eddie.castillo1963
March 19, 2026
They are always very courteous when they greet me. They service my car as requested and return it to me in the same courteous manner. Couldn’t ask for more! They service my car as requested and return it to me in the same courteous manner. Couldn’t ask for more! More
by csolo
Employees Worked With
March 19, 2026
As soon as I walked in, Noah was very attentive and helped me with my appointment. He also added some services I asked for. He called me when it was ready and I was very happy with his service. helped me with my appointment. He also added some services I asked for. He called me when it was ready and I was very happy with his service. More
by Roman G
March 19, 2026
Exceptional customer service and a great professional staff that are willing to fulfill my every need staff that are willing to fulfill my every need More
by noeltmartinez
Employees Worked With
