Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gene Messer Ford of Lubbock
Lubbock, TX
1,167 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,167 reviews
January 13, 2026
I have bought 3 other vehicles from Gene Messer Toyota in past ten years and was treated better than I was at the Ford dealership Salesman and manager gouge me every way they could Not a pleasant dealing past ten years and was treated better than I was at the Ford dealership Salesman and manager gouge me every way they could Not a pleasant dealing More
by Benny
Employees Worked With
Kirk and Aliyah
January 12, 2026
Service department, and in particular, David V. Exceeded my expecting! He was very courteous, professional was ready when we arrived, processed us in quickly and was great about letting us know w Exceeded my expecting! He was very courteous, professional was ready when we arrived, processed us in quickly and was great about letting us know where our repair was at, status updates. More
by leej
Employees Worked With
David Vasquez
January 06, 2026
The service was completed in the suggested amount of time and David honored the price that I was supposed to get online. and David honored the price that I was supposed to get online. More
by Logan S.
January 06, 2026
Glenn Norris is an awesome service tech, friendly, courteous and makes sure all is done to perfection. He always goes the extra mile. courteous and makes sure all is done to perfection. He always goes the extra mile. More
by jcs1630
January 04, 2026
Great experience. Dropped my truck off for a bumper to bumper inspection while I went out of town and they took care of everything! Dropped my truck off for a bumper to bumper inspection while I went out of town and they took care of everything! More
by Bradenwbrown
Employees Worked With
Leigh Ann
January 03, 2026
I love buying vehicles and getting them serviced at Gene Messer. The salesman and staff are great. Messer. The salesman and staff are great. More
by charles.wages
January 03, 2026
I’ve appreciated the professionalism and friendliness of the employees who have served me at Gene Messer. The service representative, Noah, who helped me yesterday was excellent. the employees who have served me at Gene Messer. The service representative, Noah, who helped me yesterday was excellent. More
by patrayrussell
Employees Worked With
Noah
January 03, 2026
Lee Ann (Tiffany) has been awesome to work with! She has been in constant communication through the whole service process and done a great job of taking care of us! Everything from delivery to own She has been in constant communication through the whole service process and done a great job of taking care of us! Everything from delivery to owning a problem in the service process… she has been fantastic! More
by Karl McD
