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Gene Messer Ford of Lubbock
Lubbock, TX
1,117 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,117 reviews
November 18, 2025
I honestly don’t even know where to begin. On my first day home from the hospital, the service department called and offered to pick up my car for several recalls. They handled everything on m On my first day home from the hospital, the service department called and offered to pick up my car for several recalls. They handled everything on my list—oil change, tire rotation, and more—and kept me updated every single day. The gentleman who helped me was incredibly kind, and my go-to salesman also stepped in to make sure my car got everything it needed. Truly the best experience I’ve ever had with a dealership. More
by Jennsinlubbock
Employees Worked With
Alfredo -Service Dept, Dylan- Sales Department
November 18, 2025
Passion and courtesy! Glenn and the Ford dealership always make the environment most welcoming. They even provide an uber while you wait! Go see my man Glenn he’ll get you Glenn and the Ford dealership always make the environment most welcoming. They even provide an uber while you wait! Go see my man Glenn he’ll get you taken care of. More
by DK
Employees Worked With
Glenn
November 17, 2025
Took my Bronco for its maintenance checkup. Service was very kind and attentive. The time window he gave me was accurate. Very generous and a great help with my car. Service was very kind and attentive. The time window he gave me was accurate. Very generous and a great help with my car. More
by cyn.perez.val
Employees Worked With
Michael Calderon
November 15, 2025
Service department is always prompt and courteous. After service is complete, the technician goes over the work that was performed on your vehicle. After service is complete, the technician goes over the work that was performed on your vehicle. More
by Rcontreras1551
Employees Worked With
David
November 14, 2025
I have always received excellent service when I bring my F-150 Pickup in for service. Today my service tech was Glenn. He was very kind courteous providing me service on my truck. F-150 Pickup in for service. Today my service tech was Glenn. He was very kind courteous providing me service on my truck. More
by Lindaweddle41
Employees Worked With
Glenn
November 13, 2025
Friendly, knowledgeable salesman, very clean facilities, nice selection of vehicles, I felt like we were treated fairly with straight forward pricing. nice selection of vehicles, I felt like we were treated fairly with straight forward pricing. More
by jcparker
Employees Worked With
Tuff, Braydon, Luis
November 06, 2025
Great job at getting the recall done in a fast and efficient way. Thank you Brent for killing that spider I couldn't find. And great job to Michael for the communication on my vehicle. efficient way. Thank you Brent for killing that spider I couldn't find. And great job to Michael for the communication on my vehicle. More
by danaburger
Employees Worked With
Brent the mechanic and Michael the advisor
November 06, 2025
Came in for an oil change. Great customer service through out the experience. Very pleased with how quickly the oil was changed and I was on the road again. Great customer service through out the experience. Very pleased with how quickly the oil was changed and I was on the road again. More
by Holden F
Employees Worked With
LeighAnn (Stephanie) Moore
