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Gene Messer Ford of Lubbock
Lubbock, TX
900 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 900 reviews
June 03, 2025
Finance presentation of vehicle service contact shady due to no option to decline service. It gives you numerous options,but declining is not one of them. to no option to decline service. It gives you numerous options,but declining is not one of them. More
by BS
Employees Worked With
Fernando
June 02, 2025
Logon was helpful in helping me deal with all of the insurance paperwork. He and his team did a good job on repairing my car quickly. insurance paperwork. He and his team did a good job on repairing my car quickly. More
by pattyperkins86
Employees Worked With
Primarily Logan; I'm not sure who actually worked on the car
May 31, 2025
David was very professional and courteous. Did great. Always was concerned with my time and getting the truck finished in a timely manner. Did great. Always was concerned with my time and getting the truck finished in a timely manner. More
by ninertr
Employees Worked With
David Vasquez
May 30, 2025
First brought in my vehicle for an issue a couple weeks back in which the service tech stated he couldn't find any issue but I had a log of errors on the Ford Pass app stating it was a powertrain malfuncti back in which the service tech stated he couldn't find any issue but I had a log of errors on the Ford Pass app stating it was a powertrain malfunction. Took it to another mechanic where they discovered the issue in a couple of hours. Took it back to the dealership since I've had the truck for 6 months, told them the diagnostic but I figure with warranty coverage, they needed to perform another diagnostic only to find the same issue that was discovered by the other mechanic. Repair took nearly a week for a turnaround. It was a bit frustrating with them not finding the issue when I first took it in even though my Ford Pass App stated multiple times what the error was. Communication was good when I was able to talk to the Service rep. Comparing this service department to others that I have dealt with in the past in other cities, this one lagged behind. I understand the workload can cause estimated times to slide but would appreciate better communications in the future. More
by jsj
Employees Worked With
Glenn
May 30, 2025
My salesman Kobe Sosa was great. He helped me when no one else in town would. Got me in a new vehicle at a price I could afford. Thank you to him and Gene Messer. He helped me when no one else in town would. Got me in a new vehicle at a price I could afford. Thank you to him and Gene Messer. More
by apatchedprincess1
Employees Worked With
KOBE SOSA
