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Gene Messer Ford of Lubbock
Lubbock, TX
1,187 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,187 reviews
February 07, 2026
Alfredo Garcia was amazing and extremely helpful once again with explaining the process and getting my vehicle fixed and updates made. I highly recommend talking to Alfredo. Also, I want to highlight Bar again with explaining the process and getting my vehicle fixed and updates made. I highly recommend talking to Alfredo. Also, I want to highlight Barbara Orr who was so wonderful at keeping me informed about my vehicle with her upbeat charming personality via phone, text and email. The folks at Gene Messer Service Department have taken excellent care of me and vehicle. I can't thank them enough. I suffered a terrible injury last year and everyone I have dealt with has been compassionate and given superior service. More
by Jennsinlubbock
Employees Worked With
Alfredo Garcia-Service Dept, Barbara Orr-Customer Service Department
February 06, 2026
Great service! Glenn was great! Got it back to me quickly with all the services I requested completed. Glenn was great! Got it back to me quickly with all the services I requested completed. More
by connord
February 05, 2026
Had to take my explorer for service. I met with Barbara and she was super helpful. I normally don’t like taking my car in to places to get a fix but Barbara made me feel welcomed and I r I met with Barbara and she was super helpful. I normally don’t like taking my car in to places to get a fix but Barbara made me feel welcomed and I really appreciate that. More
by Yesinahernandez14
Employees Worked With
Barbara
February 05, 2026
Barbra was great thank you for the great service! My truck was ready before I expected My truck was ready before I expected More
by Troywaynes
Employees Worked With
January 30, 2026
Very friendly and helpful. I didn’t buy my truck from them but wished I had in the end. I will bring it to them for repairs. I didn’t buy my truck from them but wished I had in the end. I will bring it to them for repairs. More
by Dossmem
Employees Worked With
Brittan in service department
January 29, 2026
Was not happy with bringing my vehicle in for a recall no compensation for me be with out a vehicle for over 3 week. Even with a letter stating that the dealership was authorized to give me a rental from Cor compensation for me be with out a vehicle for over 3 week. Even with a letter stating that the dealership was authorized to give me a rental from Corporate. I had to pay a friend to rent me his extra car while mine was being repaired. More
by frankram72
Employees Worked With
Barbara
January 28, 2026
I was shopping around for the best price for a battery replacement for my Ford Escape and surprisingly the dealership had the best rate my car. Also the staff here are very courteous and transparent. replacement for my Ford Escape and surprisingly the dealership had the best rate my car. Also the staff here are very courteous and transparent. More
by dananick
Employees Worked With
Michael Calderon
