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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.7
1,094 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 1,094 reviews

October 28, 2025

Great dealership, very helpful and friendly people. Kudos to you all. Can't wait to continue to do all my service needs here. More

by Kristi
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael...service manager
Report | Print
Oct 28, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

October 28, 2025

Always easy to schedule an appointment for my vehicles for service to fit my busy schedule. In and out in no time. More

by flogmj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn, Hanna
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October 27, 2025

The repair was successful but they had the vehicle 23 days. My representative kept me well informed of the progress but I believe that the communication between the parts department and the representati More

by b.segadi73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cayden
Report | Print
Oct 29, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for sharing your feedback and for trusting us with your vehicle! We’re glad to hear that the repair was successful and appreciate your patience during the process. We understand the frustration with the delay and communication, and we’re reviewing this with our parts and service teams to improve updates during extended repair times. Your comments help us get better, and we truly appreciate the opportunity to earn your business. Buck Barton General Manager  806-788-2276 bbarton@group1auto.com

October 27, 2025

Friendly, helpful people who are very knowledgeable about their vehicles. Highly recommend dealing with them. More

by Nancy F
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremiah Martinez
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Oct 28, 2025 -

Gene Messer Ford of Lubbock responded

Hello Nancy, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

October 26, 2025

My service advisor Cadyn was excellent. I know oil changes aren't exactly glorious, but it's a service I need and I trust Gene Messer Ford for all my repairs. Cadyn communicated well and of More

by stuntyourgrowthforfree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn
Report | Print
Oct 27, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 25, 2025

Had an oil change appointment and was in andbout in less than an hour.. Great service! More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audri-Ana
Report | Print
Oct 27, 2025 -

Gene Messer Ford of Lubbock responded

Hello David, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 24, 2025

Best and friendliest staff. Always keeps me in touch with what is going on with my vehicle More

by cubbison61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Norris
Report | Print
Oct 27, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 23, 2025

Good dealership always courteous folks , respectful , informative , .good to always help and give advice to customer More

by elschulz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Vasquez
Report | Print
Oct 25, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 22, 2025

Great work and fast! I appreciate the communication and care you guys give! Thank you! More

by bfenocchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Vasquez
Report | Print
Oct 23, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! Thank you again, and have a fantastic day!

October 22, 2025

Glen is an awesome service advisor. He updated me while my car was getting worked. I was godsmacked and chuffed to bits. Thank you and Gene Messer Ford so so much! More

by Gilsav10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Norris
Report | Print
Oct 23, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to Glen here at Gene Messer Ford Lubbock! Thank you again, and have a fantastic day!

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