Gene Messer Ford of Lubbock

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Did a great job on my car with changing my oil in timely manner today. manner today. More

My salesman Kobe Sosa was great. He helped me when no one else in town would. Got me in a new vehicle at a price I could afford. Thank you to him and Gene Messer. He helped me when no one else in town would. Got me in a new vehicle at a price I could afford. Thank you to him and Gene Messer. More

Service agent was outstanding! Answered all questions and promptly set up requested & recommend service . Will definitely use again Answered all questions and promptly set up requested & recommend service . Will definitely use again More

Ashley Ramirez was great. This was the fastest I have ever been able to buy a car This was the fastest I have ever been able to buy a car More

First brought in my vehicle for an issue a couple weeks back in which the service tech stated he couldn't find any issue but I had a log of errors on the Ford Pass app stating it was a powertrain malfuncti back in which the service tech stated he couldn't find any issue but I had a log of errors on the Ford Pass app stating it was a powertrain malfunction. Took it to another mechanic where they discovered the issue in a couple of hours. Took it back to the dealership since I've had the truck for 6 months, told them the diagnostic but I figure with warranty coverage, they needed to perform another diagnostic only to find the same issue that was discovered by the other mechanic. Repair took nearly a week for a turnaround. It was a bit frustrating with them not finding the issue when I first took it in even though my Ford Pass App stated multiple times what the error was. Communication was good when I was able to talk to the Service rep. Comparing this service department to others that I have dealt with in the past in other cities, this one lagged behind. I understand the workload can cause estimated times to slide but would appreciate better communications in the future. More