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Gene Messer Ford of Lubbock
Lubbock, TX
1,145 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,145 reviews
December 13, 2025
Friendly, fast and easy out good coffee. The service was excellent , and I would recommend them The service was excellent , and I would recommend them More
by egast
Employees Worked With
December 12, 2025
Nice and clean very presentable yes sir no sir relation got the job done as I was told. Thank you. got the job done as I was told. Thank you. More
by perezmario0523
Employees Worked With
December 09, 2025
Faster than expected service . Taylor was great to work with and communicated well. Work was completed as discussed. Taylor was great to work with and communicated well. Work was completed as discussed. More
by Jkkerr1021
December 04, 2025
I’m putting a ONE STAR but that I’m afraid it’s still too generous. My experience with Gene Messer service department by far has been the worst service I have ever had to deal with! They had my 2021 F-150 P generous. My experience with Gene Messer service department by far has been the worst service I have ever had to deal with! They had my 2021 F-150 Platinum for nearly two weeks I have 3 factory recalls that needs attention and the vehicles horn was inoperable and I also requested to have my vehicle looked over so I can make a 3,000 mile trip up North for Thanksgiving. Audrey my service rep told me it would be at least two days to complete the work including any parts needing. I set the appointment time a little more then two before leaving. We actually delayed leaving to complete the required service. Rear axle half-shaft and hub assembly replacement “Status, Recall incomplete” Reprogram integrated trailer relay module “Status, Recall incomplete” Windshield glass reattachment “Status Recall incomplete” As for the horn not working they said I would have to have the BCM replaced ”Status not completed” Nearly two weeks and not one single thing was completed. I have since made arrangements to have my vehicle serviced at a different dealership. I can no longer trust Gene Messer to do the work. More
by Steven C
December 01, 2025
Dealership did okay. My kniv they replaced is hard to turn and doesn’t seem right. There is a thing hanging down by my peddle now that wasn’t there before. Looks like it My kniv they replaced is hard to turn and doesn’t seem right. There is a thing hanging down by my peddle now that wasn’t there before. Looks like it needs plugged into something. Michael who “helped” me was condescending and not nice at all. Treated me like a dumb girl that doesn’t know anything. I was told it would take a day or two to get my recalls done. When I asked about a rental I got no response. Then I got a text 3 hours later saying my car was ready. I already made arrangements to not have a car for two days bc I needed to pick my children up from school. More
by Shealynno
Employees Worked With
Michael - zero stars
