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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,211 Reviews
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6000 19th St.

Lubbock, TX

79407

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Showing 1,211 reviews

March 01, 2026

Great dealership! Good service, friendly staff. Great pricing! I will always gi back to this dealership for sales & service! More

by Brenda Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colby Watts
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February 28, 2026

My dealings with Taylor Cora were very good. Good service. Waiting room was nice and had coffee. More

by Grg47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Cora
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February 28, 2026

Rarely have any issues when bringing my car in for service. In and out pretty quick and service advisors are friendly. More

by craigdharris83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Barton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 28, 2026

Very organized. Informed throughout process. Professional. Friendly. On time with appointment and completed in timely fashion. More

by Royrichardsnm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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February 28, 2026

Check in prompt David kept me updated on progress When vehicle repairs complete, David called that vehicle ready for pickup More

by rogerc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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February 27, 2026

I appreciate the manner in which the service folks at Messer dealt with my warranty issue both in the actual repair as well as in the manner by which they kept me informed regarding the progress and stat More

by Rwr8690
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LeighAnn Moore
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February 27, 2026

Great customer service! Very prompt attention with an appointment. Work done quickly and with friendliness. More

by jpaske3352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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February 24, 2026

Really 3,600 points are only 180 dollars. Really why bother. I have been a ford person all my life. I think I need to change. More

by deamsue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Buck Barton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Martinez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2026 -

Gene Messer Ford of Lubbock responded

Thank you for your feedback. We completely understand your concerns. Ford Motor Company determines the value and structure of the points program, and unfortunately that portion is outside of our control at the dealership level. What we can control is the level of service we provide, and we truly strive to deliver the best experience possible to every client we serve. If you need any additional assistance or would like to discuss anything further, please don't hesitate to call and ask for Michael Pugh, our Service Manager. We're always here to help and appreciate your business. Gene Messer Ford Lubbock 806-793-2727

February 24, 2026

The people are always polite. They did a great service on my Ford Edge. They got on it really fast. The waiting room is very comfortable. Thank you all at Gene Messer service depa More

by frankiehughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Edwards
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Feb 28, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 24, 2026

LeighAnn was very helpful in my first service visit. She provided a detailed explanation, estimate, and communication. Very personable & knowledgeable. More

by beardenjune
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LeighAnn Moore
Report | Print
Feb 27, 2026 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Please let us know if there is anything else we can do for you; we are more than happy to help!

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