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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
806 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 806 reviews

April 03, 2025

Had some recalls done on my car, my service advisor Noah helped make the process painless. More

by michaelmoreau55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Edwards
Report | Print
April 02, 2025

Ashley the car guy is great. I highly recommend him and look forward to working with him again. More

by Jamye.cleaveland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley the car guy
Report | Print
April 02, 2025

Great communication and important notification during the stay in the shop for repairs and part order process More

by stan.warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn
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April 02, 2025

Everyone was professional and polite. Calls and emails were answered promptly and accurately. All in all a positive experience. More

by susan79014
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando and Oliver
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April 01, 2025

Service was good but didn’t stick to their word. Could have done a lot better More

by Johnny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar
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March 31, 2025

Gene Messer Ford of Lubbock goes above and beyond for their customers! Each employee has made the purchase, service, and maintenance go smoothly. More

by jenniferstephenson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Apr 01, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind words and this wonderful review! We hope you have a great day!

March 31, 2025

It’s really good Noah was super helpful and I feel like the issue was resolved More

by desertmonkey46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Edwards
Report | Print
Apr 01, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thanks for your praise and kind comments about Noah. If you're ever in need of more help, please let us know!

March 30, 2025

They do quick work, but left scratches on my paint after changing the brake pads. More

by Evan
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Apr 01, 2025 -

Gene Messer Ford of Lubbock responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Buck Barton General Manager bbarton@genemesser.com

March 29, 2025

I have audio and video evidence of the mechanic and foreman purposely placing a golf ball in the center console. This video will be sent to the district attorney. Guess they didn’t know the camera was More

by michaelkacal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager Mike
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Apr 01, 2025 -

Gene Messer Ford of Lubbock responded

We're sorry that after further attempts to resolve your concerns we were unable to meet your expectations. Buck Barton General Manager bbarton@genemesser.com

March 28, 2025

They provided great service and kept me up to date daily about my vehicle maintenance work More

by Winstonc3699
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Mar 29, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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