Friendly Honda

Jim Libutti was a friendly and courteous sales representative. He made me feel comfortable. I think I paid a fair price for my Honda Civic. It was comparable to what I was quoted at other local representative. He made me feel comfortable. I think I paid a fair price for my Honda Civic. It was comparable to what I was quoted at other local Honda dealerships. My new car looked great when I picked it up and Jim was helpful in showing me the instrumentation. I am very happy with my purchase thus far. More

I BOUGHT SEVERAL CARS FROM THIS DEALSHIP BEFORE IT CHANGED OWNERS..sINCE THEN THE QUALITY OF THE SERVICE DEPT IS VERY POOR. I WENT IN FOR A CLUTCH JOB AND WHEN I DROVE HOME THE TEMP GAUGE PEGGED...SOM CHANGED OWNERS..sINCE THEN THE QUALITY OF THE SERVICE DEPT IS VERY POOR. I WENT IN FOR A CLUTCH JOB AND WHEN I DROVE HOME THE TEMP GAUGE PEGGED...SOMEONE TOOK ALL THE COOLANT OUT AND NEVER REPLACED IT. THIS PAST JUNE I BLEW A HOSE AND NEEDED A NEW POWER STEERING PUMP AND A HOSE..I TALKED WITH THE SERVICE AGENT SCOTT ,,AND TOLD HIM IF MY DISCONTENT ON THE PHONE..WE CAME TO A SETTLED AMOUNT OF 350 DOLLARS..DUE TO THE PREVIOUS SCREW UP.BY THE WAY FOR THIS RELATIVELY NORMAL JOB IT TOOK 5 DAYS ! WHEN I WENT IN TO GET MY CAR SCOTT WAS CONVENIENTLY OFF THAT DAY...THE BILL WAS WAY OVER 500 DOLLARS.. THE NEXT WEEK I TOOK MY CAR TO MY USUAL INSPECTION STATION...AND IT FAILED DUE TO THE POWER STEERING WAS LEAKING...I WAS TOLD TO TAKE IT BACK TO THE DEALER AND HAVE THEM FINISH THE JOB.. I TOLD THE SERVICE REP I WANTED NOTHING TO DO WITH SCOTT. HE WAS DECEIVING LIAR AND I DONT TRUST HIM...IN CONFIDENCE ONE OF YOUR REPS ADMITTED TO ME SCOTT TAKES ON TOO MANY CUTOMERS AND SCFREWS UP FREQUENTLY,, AN HOUR AFYER LEAVING MY CAR THERE TO GET THE LEAK FIXED,,I GOT A CALL .THR REP SAID MY CAR IS TOO OLD AND CANT BE FIXED,, THAT DID IT ! I FOUND A REAPIR SHOP THAT FIXED A SPLIT MEATL PIPIE AND WAS TOLD THAT THE HOSE THEY SAID WAS NOT AVAILABLE WAS A REPLACEABLE PART,THIS DEALER SHOULD LOSE THEIR FRANCISE IF THEY ARE DOING THIS POOR HANDLING OF CUTOMERS...I AM A RACE STEWARD AT MANY SCCA RACE TRACKS AND KNOW MANY OTHER DEALERS,,,THEY AGREE WITH ME THIS SHOULD NOT HAVE HAPPENED,,,AND I HAD FRIENDLY BMC LOSE THEIR FRANCISE IN THE 70'S AND I HAVE THE PHONE NUMBER FOR JAPAN..FOR CUSTIMER RELATIONS...I HOPE I DONT HAVE TO CALL THEM FRIENDLY BETTER SHAPE UP...IM NOT GOING BACK THERE A VERY IRATE CUTOMER ! More

The overall experience of buying my first car was magnificent at Friendly Honda. I was talked through each step of the paperwork that I did not understand and felt like I was the number priority whi magnificent at Friendly Honda. I was talked through each step of the paperwork that I did not understand and felt like I was the number priority while I was there. Everyone working to help me guided me through all the necessary steps with compassion and ease. More

This will be our fifth Honda, the second one we purchased from Friendly Honda, Fair pricing, Courteuos, I was very impressed the way Friendly Honda spend a sizable amount of money in their facilities just to from Friendly Honda, Fair pricing, Courteuos, I was very impressed the way Friendly Honda spend a sizable amount of money in their facilities just to be sure their customers were comfortable when they went to bring their cars in for service. More

Business manager also very nice but I can't remember his name. he made the financial aspect easy to understand. Brian was very nice and informative about my lease. I was very happy with the trade in for my name. he made the financial aspect easy to understand. Brian was very nice and informative about my lease. I was very happy with the trade in for my Subaru. Everyone at the dealership was welcoming. More

After much thought, I chose no as far as recommendation for a couple reasons. The salespeople were attentive and friendly but I felt like the price I was given over the phone increased once at the dealersh for a couple reasons. The salespeople were attentive and friendly but I felt like the price I was given over the phone increased once at the dealership. When I brought it up the sales person said, "I can't believe Dana would give you incorrect info over the phone." To me that meant either I was a liar or I was insinuating that she was a liar. I felt like that was intimidating. The other reason was that I had forgotten to take a NY Yankees license plate frame off my trade in. It did not occur to me until I had gotten home. I called the next day to see about recovering it but apparently it was thrown away. I feel that whoever did the plate switch(seeing that the frame was of personal nature and not just another dealership's nameplate) should have put the personal frame on the new car or at least thrown it somewhre in the new car. Since that did not happen I thought that the dealership would at least be kind enough to replace my Yankees frame. Instead, I was just told someone threw it out and to enjoy my new car. I just think your dealership could do better. More

Customer service in the beginning was okay. When the contract was done they made mistakes and try to make me pay more money then I agreed to. Spoke with the General manager. He was very rude and not hel contract was done they made mistakes and try to make me pay more money then I agreed to. Spoke with the General manager. He was very rude and not helpful. I definately do not recommend Friendly Honda. Friendly is not so Friendly. More

Everyone at the dealership was very friendly and helpful. This is my first Honda and SUV. So far the CR-V is great. Having a ball driving it. It rides really nice and easy to handle. Even though the dealer This is my first Honda and SUV. So far the CR-V is great. Having a ball driving it. It rides really nice and easy to handle. Even though the dealership is a little out of my way I will be bringing it back for service. More

My son and I came to Friendly Honda to lease his first car. As a mother, I wanted a vehicle that was safe, reliable, and economical. My son wanted a car that looked sporty and was "cool". We found exac car. As a mother, I wanted a vehicle that was safe, reliable, and economical. My son wanted a car that looked sporty and was "cool". We found exactly what we both wanted in the Civic LX. I explained to Jim Libutti what we were looking for in a car and he was terrific! He was very attentive. listened, and engaged both of us in the process. My son loves his car - all his friends now want one. Given our experience with Jim and Honda I am considering selling my Rav 4 and leasing or buying a Honda. I know that, given this first experience in car ownership, my son will be a lifelong Honda customer! More

We were very pleased with every aspect of our transaction with Friendly Honda. This is the second car we have purchased with Bruce Heron's assistance, and he was courteous and helpful throughout. We also wer with Friendly Honda. This is the second car we have purchased with Bruce Heron's assistance, and he was courteous and helpful throughout. We also were able to trade in our 2006 Honda CRV for the 2010 model, and we thought the trade in price was fair and honest.Accordingly, we have provided the "great" rating for all phases of our experience. John and Andrea Tackach More