Friendly Ford, Inc.

Refused to perform warranty work Have had multiple bad experiences with the owner of the service department from damage to 2 different vehicles to performing work he was specifically Have had multiple bad experiences with the owner of the service department from damage to 2 different vehicles to performing work he was specifically told not to and did anyway, this time he canceled my warranty work appointment Poor management mentality. Service writers are great however the owner sticks his nose into things and ruins what could be a good service department More

Very polite and willing to make the service convenient Very helpful, and willing to serve. They did give me a list of things which are needed which I thought was a little excessive, but they did not push t Very helpful, and willing to serve. They did give me a list of things which are needed which I thought was a little excessive, but they did not push the issues. I would buy a car from them. They also service some of our squad cars for our department. More

Very happy with service department and body shop I was treated very well by Steve the service manager and Paul from the body shop. Eric Schmit was also helpful with answering my questions. The cashie I was treated very well by Steve the service manager and Paul from the body shop. Eric Schmit was also helpful with answering my questions. The cashiers were very nice and so were the guys in the parts department. Over all it was a good experience and they all made me feel like a valued customer. More

Good Job They handled all of the items that i asked them to fix and the car ran great after the repair. It was like it used to run which was smooth and quiet. They handled all of the items that i asked them to fix and the car ran great after the repair. It was like it used to run which was smooth and quiet. More

Confused My loaner was not ready at the time promised and I was not informed about a $50 deposit on the loaner. When I came to pick up my car, they couldn't fi My loaner was not ready at the time promised and I was not informed about a $50 deposit on the loaner. When I came to pick up my car, they couldn't find my paperwork and then tried to give me the wrong car. I'm sure the work was fine, but the service people were very confused. Not really "friendly "ford. More

Great customer experience It is noticeable that everybody in the Friendly Ford Service Department is working together as ONE team. Makes for an excellent customer experience. It is noticeable that everybody in the Friendly Ford Service Department is working together as ONE team. Makes for an excellent customer experience. Also, kudos on the new automated texting system. I think I'm going to like this new feature. Should cut down on the need for back-and-forth phone calls between customers and service technicians. I'm sure the cashier/phone operator appreciates it, too. More

First oil change wanted to get the first oil change done. Called Friendly Ford and got my appointment. Brought the motorhome in and if could be ready in about an hou wanted to get the first oil change done. Called Friendly Ford and got my appointment. Brought the motorhome in and if could be ready in about an hour< it was along with a full vehicle check. I am pleased. More

Great Service The service department diagnosed the problem quickly and finished the work ahead of schedule with no issues. Staff was friendly, knowledgeable and an The service department diagnosed the problem quickly and finished the work ahead of schedule with no issues. Staff was friendly, knowledgeable and answered all questions. Will continue to use Friendly Ford for service needs. More

Great customer service They called me every day with updates and completed my repairs right on schedule. That's is not very common these days. I will always go to Friendly They called me every day with updates and completed my repairs right on schedule. That's is not very common these days. I will always go to Friendly Ford More

Recall for faulty door latch. Service Rep, Ron reached out to me immediately and kept me informed of the whole process. Will always service vehicle here for faulty door latch. Service Rep, Ron reached out to me immediately and kept me informed of the whole process. Will always service vehicle here. More