Friendly Ford, Inc.

Consistantly great work Came in for oil change and tire rotation with no appointment. No problem. The work was done well within the time promised. This is not a complicate Came in for oil change and tire rotation with no appointment. No problem. The work was done well within the time promised. This is not a complicated service, but it was done well and on time. This is what we have come to expect on all the work we have done on our cars here. My son used to take his car to a different dealer and had some issues. Tried Friendly once and has been a customer ever since. He is tougher to please than me, so that says a lot. More

F150 First Time Repair My vehicle had to be towed for service and they took care of it right away. Very personable professionals from those greeted me initially to the perso My vehicle had to be towed for service and they took care of it right away. Very personable professionals from those greeted me initially to the person that was my main contact. Assessment and repair was straight forward and effective. Costs were fair and reasonable. More

Wonderful, as always We give Friendly Ford a 5 star rating due to the excellent service and quality of workmanship. We had a rock hit and crack the front window of our tr We give Friendly Ford a 5 star rating due to the excellent service and quality of workmanship. We had a rock hit and crack the front window of our truck. We called our insurance company requesting Friendly Ford replace it for us and they took care of the rest. The staff is welcoming from the techs checking the cars in all the way to the cashiers. We wouldn't trust our vehicles with anyone else. Cassi Williston More

Service on Lincoln MKS Thanks to Steve and the mech who worked on my vehicle in a timely matter. The group at Friendly is top shelf in the their treatment of their customer Thanks to Steve and the mech who worked on my vehicle in a timely matter. The group at Friendly is top shelf in the their treatment of their customers. More

Service on my 2014 Edge This was my first time at Friendly Ford Service and I was NOT disappointed - Eric is awesome!!! I would recommend Friendly Ford's Service Department This was my first time at Friendly Ford Service and I was NOT disappointed - Eric is awesome!!! I would recommend Friendly Ford's Service Department to anyone! More

Great work as always! Made an appointment with Steve last week to bring my Ford Explorer Sport Trac in for the "Works Package" & 72K check. I was the 1st car in at 7 am. Wo Made an appointment with Steve last week to bring my Ford Explorer Sport Trac in for the "Works Package" & 72K check. I was the 1st car in at 7 am. Work was performed & was back on the road at 9:15 am. Great service from great people! TK More

Disappointing experience I have bought 2 cars from Friendly and have always been satisfied with device but this experience was dissapointing. A loaner was not offered and the I have bought 2 cars from Friendly and have always been satisfied with device but this experience was dissapointing. A loaner was not offered and the technician damaged the interior trim during service. My disapointment is that even though the damage was known I had to find it and go back to point it out. they are ordering the item to make it right but.... More

Very happy MySync is working again I was very happy Eric, my service adviser, was able to update the MySync system and get it to work with iPhone 7. Ford and Microsoft have been terrib I was very happy Eric, my service adviser, was able to update the MySync system and get it to work with iPhone 7. Ford and Microsoft have been terrible at updating Sync with new cell phones and new IOS versions. For 2 years, I was unable to get incoming text messages read to me so this was a major breakthrough. My care was in for a recall and I am also thankful to Eddie for the loaner. More

Only after confirming with another Ford Dealer! I took my Ford F150 in for the third time to have them look at the brakes. Brakes have not been the same since they performed warranty work on the Ma I took my Ford F150 in for the third time to have them look at the brakes. Brakes have not been the same since they performed warranty work on the Master Cylinder. It took them close to 20 miles of road test to figure out what I told them all along. Still they say the brakes are fine, but could need calipars! Really? I had an appointment at Rohrman in Schaumburg for a key to be made. Total price quoted $239. For convenience sake, I took it to Friendly Ford instead. Much to my dismay when I picked up the truck, they charged me $283. How can two dealerships within 5 miles of each other be that different? I can tell you, it was the charge for programming the key. They would not match the charge of Rohrman until I caused a scene. Even then, they called Rohrman to see if I was telling the truth. The truck was supposed to be washed after being serviced. They pulled the truck around and it was worse than when I brought it in. They said they were under new management and short on porters and couldn't get to it. But, again, when I caused a scene, they found a porter right away to wash my truck. I had to wait for the truck to be washed, despite dropping it off the night before and picking it up after 4:00 pm. I wish I could say that this was the first issue. I have taken my vehicle to this location for several years, due only to the convenience to the train. At one point, I had three consecutive oil changes and the tag on the windshield for the first one said return in 5,000 miles; the second oil change said 1,000; third oil change said 3,000. Dealership explanation for this, "well it depends on how you drive the vehicle!" Really, I wish I had that same crystal ball, because frankly I don't know how they would know how I intended to drive my vehicle in the future. I will give a shout out to the cashier, who is the only one with any business sense! She is awesome! More

Service Great people and great dealership to work with. I have been taking my car there for service for the last few years and they are the best to work with. Great people and great dealership to work with. I have been taking my car there for service for the last few years and they are the best to work with. The body shop is also first rate. More