Friendly Ford, Inc.

Great Service I brought my 2013 Escape in for a regular Works oil change etc. They found Alignment problems and promptly did all the work In a quality manner under I brought my 2013 Escape in for a regular Works oil change etc. They found Alignment problems and promptly did all the work In a quality manner under the direction of Kathy Fitzpatrick who is always knowledgable positive helpful and friendly. I have bought several cars from Kidd Altergott He is outstanding too Marlene Rohlfing More

"Excellent Customer Service First time using this dealership and the best service I have received from any Ford dealership I have visited in the past. I will definitely continue First time using this dealership and the best service I have received from any Ford dealership I have visited in the past. I will definitely continue to take my car here. More

Bet customer service anyone can ask for! I've taken my car to 2 other dealerships and neither found the problem. Friendly Ford found the problem 2hrs after I dropped it off. Thanks friendly f I've taken my car to 2 other dealerships and neither found the problem. Friendly Ford found the problem 2hrs after I dropped it off. Thanks friendly ford for doing your job in a professional matter. More

OUTSTANDING SERVICE The staff is so friendly and helpful. I'm always comfortable with this dealer working on my car their very knowledgeable. Keep up the good work. out. The staff is so friendly and helpful. I'm always comfortable with this dealer working on my car their very knowledgeable. Keep up the good work. out. How about carrying Lincoln products? More

EXCELLENT CUSTOMER EXPERIENCE My service advisor Scott promptly greeted me as soon as I drove in the service area I told him I was there because my brake lights were on and low bra My service advisor Scott promptly greeted me as soon as I drove in the service area I told him I was there because my brake lights were on and low brake fluid message on the dash I explained the problem he wrote it up and showed me to the waiting area and offered coffee, he did not just dump me there to wonder what was happening, he came in often to keep me updated on the status of the vehicle inspection, came back with the written estimate and pricing and went over the findings, and pricing of each item, there were a couple of major safety issues that were found during inspection that needed immediate attention, when I needed more info he went and got it for me, since it would take several hours to repair I opted to go home and come back later, Scott arranged for a ride to the Metra station for me so I would not have to walk. When it came time to pickup the car I was pleasantly surprised to find out my car was being washed for me. Friendly Ford has a top level service dept., and Scott is the best. I appreciated the ride to the train, the car wash and most of all the entire vehicle inspection because without it the ball joints, found to be a safety concern during inspection, could have failed and caused injury to me, severe damage to the car or caused an accident, More

Dont let them clean your car I had just purchased my vehicle. I had cleaned it myself then brought it in for an oil change...When they were finished they brought my car up front a I had just purchased my vehicle. I had cleaned it myself then brought it in for an oil change...When they were finished they brought my car up front and the kid who cleaned it drove thru a puddle of clay ish looking dirt and was all up the passenger side of my car. After i left i had to go home and re rewash my car. not what i expected from my first experiance at a dealership and 40 bucks for an oil change was a lil steep considering how they gave me my car back. More

Excellent Friendly Service I have, unfortunately, been in two accidents already this year and I couldn't be happier with the service received @ Friendly Ford! The service was f I have, unfortunately, been in two accidents already this year and I couldn't be happier with the service received @ Friendly Ford! The service was friendly, accurate, and timely. Couldn't be happier. I've also had regular service done there and will continue to do so. Great staff!! More

Wouldnt take my car anywhere else! Friendly Ford is the best place to take your car for service. Scott is the best! He called me to update me and provide information on my MKX. Let m Friendly Ford is the best place to take your car for service. Scott is the best! He called me to update me and provide information on my MKX. Let me know prices right away and my car was repaired the same day even though I didn't make an appointment. I wouldn't take my car anywhere else! Thanks Scott!!! More

Excellent Customer Servive Scott was my service rep and made the process painless. He called me to let me know the issue. In two hours he called back to say my car was ready. N Scott was my service rep and made the process painless. He called me to let me know the issue. In two hours he called back to say my car was ready. No charge. Service doesn't get better than that. I won't take my Focus anywhere for service except to Friendly. They're fantastic.s More

great experience KATHY AND ERIC are friendly, accurate and concerned with your problem even a simple oil change. The follow up with a problem is always a concern to KATHY AND ERIC are friendly, accurate and concerned with your problem even a simple oil change. The follow up with a problem is always a concern to them. And they actually care about your satisfaction. More