Fred Beans Volkswagen of Devon

My husband and I purchased a used 2011 Ford Escape from Fred Beans Devon. The price was much cheaper than any that we had found as we had been researching the same and similar vehicles for about a year. Fred Beans Devon. The price was much cheaper than any that we had found as we had been researching the same and similar vehicles for about a year. We were told during the purchase that the condition of the vehicle was "as is" which we understood as scratches on the exterior, ripped back seat, front bumper out of place, etc. We did not request for these items to be fixed and understood that the price of the vehicle was non-negotiable based on those issues. My husband test drove the car and was also given permission to drive the vehicle home to show to me before purchase. We agree to purchase it but I had asked that the dealership detail the car again because it was clear that all they had done previously was vacuum the interior. I pointed out a few places as examples which my husband relayed to the dealership. They agreed to clean it up before we picked it up the next night. My husband was also told by the dealership that they would call to get the code for the door mechanism on the outside driver side door so that we could reset it. The following night when my husband picked it up he was surprised when he left the dealership that they had not filled the gas tank for us (minor issue at the time, but combined with everything else it adds up). When he arrived home it was clear that they had not detailed the car but only cleaned the specific areas that my husband had pointed out. There was dog hair all over the back of the rear seats, the car smelled like a dog was in it often, there was hair and dust in between the front seats and the center console, there were liquid spills on the interior door panels, the center "command" center with the radio and AC/heat controls was filthy, the seats had stains on them, the steering wheel was dirty, the list goes on and on. We also then realized that we did not get a spare key. We contacted the dealership because we knew that this had previously been a lease and I knew that if a lessee turned in their vehicle without the spare key that they were most likely expected to pay a fee for that, which I would assume the dealership would use to get a new key made. Fred Beans of Devon informed me when I asked about this that they were not the ones that received the vehicle back from that owner, but that they had purchased the vehicle from another dealership. I would expect that any dealership would ensure that spare keys are available for customers that are purchasing from them regardless of where they received the vehicle from or request the key be made from the dealership that they purchased it from. They informed me that they would at least look into what their dealership price would be to have a spare made as well as getting the door code and get back to us. We did not hear from them for what we thought was a couple weeks but after contacting them again to find out why, I did find a voicemail on my phone (my cell did not notify my of a missed call or voicemail so they were not at fault for not getting back to us as we had originally thought). However, the price that was quoted to me in that voicemail was different than the price that was given to my husband via an email exchange when we originally had told them we hadn’t heard back from them. My voicemail gave a total of $158 for the key fob (with no mention of the code for the door) and the email quote was $250 for the key fob and $90 to reset the door code. We were under the impression that they were getting the code for us so we could reset it. Not that we would have to pay for that as well. I called a Ford dealership in our area and was quoted $250 for the key fob and they would do the reset on the door for free. So the $250 that Fred Beans Devon had offered us was not “their dealership price” as they had stated they would get for us. All of these things add up to very poor customer service. All we want at this point is a replacement key which should have been included in the beginning, we are not asking for anything above and beyond a normal transaction. They did offer to detail the vehicle again, but after seeing what was done twice already, we opted to purchase the items and detail it ourselves. We are not picky people, but we also do not purchase vehicles very often and when we do we expect to the dealership to do the best job that they can to please us and all we want is a clean vehicle with a spare key. The issues that I am describing here may all seem minor, but they all add up. These are all things that should come standard when purchasing a vehicle, new or used. For additional information please see BBB Complaint ID 9637278. UPDATE: The dealership has paid for a spare key fob and door code reset. More

Did not purchase my 2008 EOS at this dealership, but had a certified pre-own VW warranty at time of the (out of state) purchase. Every time I took my car in for servicing and/or warranty work at Fred Beans a certified pre-own VW warranty at time of the (out of state) purchase. Every time I took my car in for servicing and/or warranty work at Fred Beans it had come back with a problem. Latest issue - leak in the passenger side roof which had left the carpets wet and now smelly. I was told the drains were clogged and the cost would be $300 or more to clean, and if any were broken, upwards of $800 to repair. Furthermore, they told me it was a maintenance item stated in the owner’s manual, so this would not be covered under warranty. Nowhere in my owner’s manual does it state anything about cleaning the drains (confirmed by Regional VW Rep)!!! The carpet would be $450 to clean or $1200 to replace. I opted not to give in to the repairs. I took the car home and checked the drains (using a funnel and tubing and running water through them). Every single one of the drains (found 6) was clear!!! Not even a partial block!!! Furthermore, my roof still leaks! Now they want to charge me $100 to perform a water-leak check, still refusing to recognize this as a warranty issue. Lastly, when they had spent 2 days diagnosing the “clogged” drains and quoting me upwards of $2K for repairs, they went and washed my car – so now I have MORE water in the passenger carpet. Never, ever again will I trust them – I am giving fair warning, they don’t stand by their customer satisfaction policy, they don’t give honest or precise answers and frankly could care less about their customers. The GM made the simple statement, “you haven’t spent that much money here …” inferring we didn’t purchase the car from him and they haven’t made much money only performing warranty repairs. Side note: Every time the car was brought in for warranty issues there was neglect in their repairs. They had to replace the rear-window due to a defective defroster wire – they forgot to order the window (had to remind them after 6 weeks went by – first they claimed they had to wait for it to be delivered from Germany, then they finally admitted they forgot to order it). When they did replace the window, they forgot to connect the wiring – so I had to go back again for them fix it. More

My car was nearing the end of it's life and I was looking for a new car so that I could get back and forth to work. I had never bought a car from a dealership before and was a little weary about the process. for a new car so that I could get back and forth to work. I had never bought a car from a dealership before and was a little weary about the process. When I walked in to the dealership, Chris greeted me with a smile and a hand shake, his enthusiasm and willingness to help me with whatever I needed made my experience all the better. I explained to him what I was looking for and that I had a very tight budget to work with. He did everything in his power to make sure I got a car within my budget but that wasn't stripped of everything that makes driving a new car enjoyable. I had been driving a 2002 Ford Escape and was trading it in, in order to pay for the new car. I got a great deal on my trade in, more than expected! Everyone working at Fred Beans was extremely helpful and the whole process went very smooth. I wasn't the least bit stressed out! I was very pleased with my experience and I would definitely recommend this dealer to all my friends and family. Thank you so much Chris and Fred Beans Volkswagen for my brand new passat and making the first car buying experience a pleasant one! More

I bought a new 2012 vw passat from this dealer. The initial purchase experience was OK but took very very long to get papers signed etc. The problems started a few months later when I realized the hea initial purchase experience was OK but took very very long to get papers signed etc. The problems started a few months later when I realized the headlights in the car were just terrible. I could hardly see at night and called the manager over there. At first I had to call and keep leaving messages which he never returned. Finally I showed up there in person. He said he would check lights and then told me nothing was wrong with them. I sent an email to their corporate offices telling them that I would report them to better business bureau because I felt very unsafe driving car at night. Right after that, the GM of Fred Beans called me and told me to come in. I said I was interested in buying another kind of car. The salesman told me that they would be very aggressive with the deal. I asked for a price on another car and the GM's quote was higher that I received from any other dealer. He stated that he would give me $1000 more for my trade which was approximately 5K less than what I just paid for the car (had less than 3,800 miles on it). At that point, I decided I didn't want to ever walk into that dealership again. They turned out to be just terrible! Even if you're local to the area, try to go to another dealer...anyone but Fred Beans in Devon. More

We bought a used 2007 Volksagen Passat from Fred Beans Volkswagen at Devon on 10/30/2012. After hearing about their 3 day Return policy and 30 days exchange policy, we didn't even bother to test drive the Volkswagen at Devon on 10/30/2012. After hearing about their 3 day Return policy and 30 days exchange policy, we didn't even bother to test drive the car. After couple of days, we started to hear annoying noise from the dash. We took it to their service and they tried something for a day and said that the issue has been resolved. Infact the issue hasn't been resolve at all. I again took the car on Monday and this time they said Flap motors need to be replaced to fix the noise problem and it would cost me 1000 bucks or I have to live with it. I asked them to repair it since I reported the issue initially less than 3 days since I bought the car or I would like to return it. They wouldn't agree to both since the car is functional but told me to exchange it. When I finally accepted to exchange it, they came up with another policy saying that during exchange, we can't negotiate their car prices. After lot of back and forth discussions, we had to finally come home with the Passat. We are extremely disappointed with the service for not telling the truth when we frst resported the problem and with the sales team for not accepting to fix the problem since it has been reported very early. More

The Sales team at Fred Beans VW went far out of their way to get our business, and so they earned it. The "selling" of our 2013 VW Touareg TDI was low-key, and very professional. I spent some time workin to get our business, and so they earned it. The "selling" of our 2013 VW Touareg TDI was low-key, and very professional. I spent some time working with Bob, and when I dropped in with my wife for a second look on Bob's off-day, Brian gave us a very thorough review of the vehicle, highlighting it in a way that let it sell itself. It was obvious he knew the vehicle thoroughly, from the obvious to the obscure. There also was clear ownership of the deal, where one salesman didn't compete with another, and so we wrapped up with Bob on a subsequent day. We don't respond well to pushy sales tactics, and luckily we got none of those. Ironically, we almost didn't work with Fred Beans because they don't have enough reviews on this site yet for a good comparison. For this reason, we negotiated mostly with another dealer. This almost turned into a costly mistake. As it turns out, Fred Beans was VERY agressive in terms of pricing, and we learned after the fact that they are determined to increase sales volume by a significant amount (seems to be a VW objective for the US). Just as they didn't get in the way of a car that wants to sell itself if you'll simply let it, they quite simply presented us with a deal we could not refuse. This turned the negotiation into a non-event. Everything was simple, courteous, and straight-forward. I'm not sure it's appropriate to quote the purchase price here. Let's just say it was the last day of the month (and quarter), the other dealer was under invoice, and this deal blew that deal out of the water. On the purchase end, that's all I want: no nonsense, answers to my questions, courtesy, and a straight path to a number everyone can live with (or, in this case, a number so good we couldn't pass it up). I don't have anything significant to report on the service end, because the car is brand-new. More

Negotiated a price with dealer, including out of door price and monthly payment. I was fine with the out of door price and didn't pay attention to monthly rate. After I confirmed the price was out of doo price and monthly payment. I was fine with the out of door price and didn't pay attention to monthly rate. After I confirmed the price was out of door price, I left and then realized the monthly rate multiplied by the number of month does not equal to the out of door price. Then I called a couple of times and dealer said he was busy. So I went to the dealer again. Manager came out and claimed the total number was not out of door price. The process took me whole day, so I didn't get a chance to see other dealers. I heard that slowing down the negotiation so customer won't have time to visit others is a common practice, and I understand that. But confusing costumer with inconsistent total price, out of door price and monthly payment is new to me. I googled dealer tricks online, but did not find it. I don't know who should I blame and I really wish it was an honest mistake. Anyway, I wasted a whole day and it was the last day of the month. But I did learn a new plausible trick. More

I went to this dealer trying to buy a part myself (two separate times) so that I could repair it myself. The service guy was terribly incompetent. He could not get the computer started to look up the pa separate times) so that I could repair it myself. The service guy was terribly incompetent. He could not get the computer started to look up the part I needed. I was very descriptive of the part and the location of where the part was. It was a fan relay, and I had the car VIN and all info needed. He wanted me to make an appointment to have service look at the car (minimum $100 charge) and then they could tell him the part they needed. While I do understand that VW parts are difficult to look up and determine the part number, he was absolutely no help, and it appeared that they were only interested in getting me in the shop to make service money, not to help out the customer! BTW - It took me 5 minutes spent at a local repair shop to look up the part number on a non-VW part search program. More

This past Saturday we picked up our 2012 VW Passat TDI Sel. Every step of the process was a positive one. From our first contact with sales trainee Chelle, to the sales person she passed us over to Jose Sel. Every step of the process was a positive one. From our first contact with sales trainee Chelle, to the sales person she passed us over to Joseph Levash. The information they gave us helped in our selection of the model that best fit our needs. We appreciate the honesty, knowledge, and pleasant disposition of Fred Beans personnel. Already customers for the maintenance of our 2005 Beetle, I have come to expect a favorable experience in dealing with Fred Beans. The treatment we receive is one of the reasons we decided on Fred Beans VW for a new car. Chelle Prunkel is now a certified sales person, and Joe's experience was much appreciated. The car he suggested just became Motor Trends Car of the Year. More