Fred Beans Volkswagen of Devon

Another great service experience I have grown to be very loyal to the VW dealership in Devon, PA. Their service team, technicians, and sales associates are exceptional. Thank you! I have grown to be very loyal to the VW dealership in Devon, PA. Their service team, technicians, and sales associates are exceptional. Thank you! More

Thank you to salesperson Chris Arndt at Fred Beans I purchased a 2011 Chevrolet Malibu LT from Chris Arndt at the Doylestown Volkswagen dealership on Wednesday, June 28, 2017. I want to say that Chris I purchased a 2011 Chevrolet Malibu LT from Chris Arndt at the Doylestown Volkswagen dealership on Wednesday, June 28, 2017. I want to say that Chris was the most gracious and accommodating salesperson I have ever met. He went above and beyond to make me a satisfied customer. I never felt pressured. Bonuses - The dealership provides you with free annual inspections and a percentage of your maintenance and repair costs go toward your next car purchase. Plus, when you bring your car in for service the dealership provides free shuttle service to and from your office. I couldn't be more satisfied. I will definitely purchase my next car from Fred Beans. It was the best car buying experience I ever had. Jackie Nehring from Warminster, PA More

GREAT EXPERIENCE AT FRED BEANS DEVON Just purchased a new VW from Anthony Law at Fred Beans (Devon, PA). Everything done via the internet - this was the easiest purchase I have ever done! Just purchased a new VW from Anthony Law at Fred Beans (Devon, PA). Everything done via the internet - this was the easiest purchase I have ever done! I had shopped several dealers here in N.J. and Anthony gave me the best price right from the beginning with no haggling. He was extremely professional and I knew ALL COSTS ahead of time via the buyers order that was emailed to me. (Buyers do need to be cautious as quotes will ALWAYS contain every rebate available. Be an INFORMED BUYER and ask lots of questions!) No high pressure. Sarah was extremely through and made the vehicle pick-up fast & pleasant. Couldn't have been more pleased with the purchase of my 2017 Passat SEL PREMIUM. (And YES ~ I'm a loyal VW owner. Turning in my 2012 Passat diesel, but sticking with the Passat as it's a great car and I really love it.) More

Service Nightmares I have had four cars serviced between myself and my wife. Fred Beans' shop is near the Paoli local train, so it is a convenient drop off. However, we I have had four cars serviced between myself and my wife. Fred Beans' shop is near the Paoli local train, so it is a convenient drop off. However, we are through. Here is a brief list of annoying service incidents: 1) Passat: Fuel tank recall, car was returned leaking gasoline. 2) Jetta Sportwagen TDI: air filter intake tube not connected after service (fixed it myself. ) 3) Jetta TDI Sportwagen: air filter never changed after 50 K miles ( free service = no service, IMHO) changed itmyself 4) Golf TDI: dropped car for A/C service. First time the problem was not diagnosed; the car was obviously not test driven. Second time: I was charged 350.00 for "troubleshooting". The replacement part was about 50.00. Rude Service guy, failed to call and tell us the car wasn't ready before pickup. The svc dept failed to honor my request to give me the replaced part, so.... 5) GTI: Two trips for service of AC under warrantee. (They eventually sent it to Mike Piazza in Ardmore) That's enough. I will never spend another nickel there. Ever. More

Poor customer service from Service Department I've been taking my VW Passat to Fred Beans for servicing for several years. While their staff is friendly and professional looking that's where appe I've been taking my VW Passat to Fred Beans for servicing for several years. While their staff is friendly and professional looking that's where appearances are deceiving. The impression I've received is that they truly don't care about their customers - they're only trained to give that impression. I usually schedule my appointments online and each time I do I specify that I'll wait at the dealership while my car is being serviced. I tell them again when I check-in and they also stamp it on my work order that I'm waiting at the dealership. So why then, every time I take my car in for servicing, do they never bother to tell me when work on my car is finished? I'm usually no more than 100 feet from the cashier yet she makes no effort whatsoever to find me. They even have an intercom system that they don't use to notify clients that their cars are ready. When I ask them about this the cashier states in a flippant manner "Nobody told me you were waiting." Unbelievable! I suspect this is only the tip of the iceberg and reflects their entire service departments attitude towards their customers. To top it off, I just had my annual inspection done and recall work done on the steering wheel. That was it and yet when I began to leave the dealership my brakes were grinding. I only had the annual inspection done and yet they returned my car to me in worse shape than when I took it in! More

Service Department Posted as anonymous, would like to update my review. Purchased a certified pre-owned GTI in March. Car has had an inordinate amount of issues. I'v Posted as anonymous, would like to update my review. Purchased a certified pre-owned GTI in March. Car has had an inordinate amount of issues. I've spent time and money attempting to correct these problems. However, on my most recent visit Joe was quite helpful. Joe was willing to help remedy the issues I've had with the car. What was great about this visit was that Joe took me into the shop to explain to me certain aspects of the vehicle. This type of service is what I originally hoped for. Ask for Brendan in service. He is very knowledgeable and helpful. I have to stick with a three star review due to the cars perpetuating issues although the cost did not surpass $3000 as initially intended. More

Selling damaged vehicles I went I to see a used Jetta and ended up purchasing the vehicle. I saw the vehicle on a rainy day and when I asked if I could come back after I thoug I went I to see a used Jetta and ended up purchasing the vehicle. I saw the vehicle on a rainy day and when I asked if I could come back after I thought about it, they said they wouldn't honor the advertised price when I returned. Since the vehicle was be certified I ended up putting a deposit down that day. The car had a 'clear' Carfax and was vw certified. One week after purchase I went to wash the car and found a crease in the rear bumper, I also noticed the paint was really rough in some spots. After further viewing, the car was clearly in a rear end accident. I raised this issue to the dealer and they basically said that I was out of luck. Things missed on the '120 point vw certification inspection: Rear end accident Leaky trunk due to the accident Misaligned rear tail lights Re sprayed paint And when I just had the car in for a tire rotation, the tech at the tire store said one rim is clearly bent and whoever put the tire on ignored this. The reason I'm taking the car to another place for rotations within my warranty period is my experience with the service team at FB Vw. The car promptly ate a cd I put in to test the player and jammed the whole works. When I brought the car in, the service team basically said I was lying and no cd was stuck because the screen said no cd was in the player. They didn't event try to put another one in (6disc). If they had, they would've found they couldn't due to the jam. Long story short: carefully inspect your vehicle at this dealer as they are trying to sell damaged vehicles to the unsuspecting public, don't buy a service package as the team there is rude, and don't trust any Carfax report. Also, this dealer did the '120 point' certification and if all this was missed, just imagine how clueless they are when repairing your vehicle. More

Bought Late Model Pre-Owned: Great Experience Not sure why the low ratings/reviews on other sites. I had the most positive buying experience ever for a car. John Vickery and Eric Olivieri are top Not sure why the low ratings/reviews on other sites. I had the most positive buying experience ever for a car. John Vickery and Eric Olivieri are top notch professionals. I was looking for a late model/low mileage pre-owned vehicle; I had narrowed it down to the 2013 CRV EX-L. They had one just taken in via trade with low miles, loaded and in great condition. I came all the way down from Northern NJ. I had also located similar vehicles at other Phila dealers but they were all too pushy. The experience here was low key and easy. I arranged my own financing and when I came down to pick up the car- I was out in 75 minutes- not once did they try to pressure or up sell other add-ons. I can wholeheartedly recommend the buying experience at Fred Beans. Would not hesitate to do so again. More

VERY overpriced services. VERY overpriced for any type of services. Even compared to any other VW dealers surrounding area, they are the most expensive. $190 for wheel alignm VERY overpriced for any type of services. Even compared to any other VW dealers surrounding area, they are the most expensive. $190 for wheel alignment? Other VWs charges for the most $140. Good thing they do a price match. Would NOT recommend getting anything done at this dealer, and would NOT go back. More

Never do business here I turned in my lease here and they agreed to PURCHASE my vehicle and relieve me of the remainder of the lease payments and any turn in fees. 9 months I turned in my lease here and they agreed to PURCHASE my vehicle and relieve me of the remainder of the lease payments and any turn in fees. 9 months later after I returned from being out of the country I found that they had simply taken the car back as a lease turn in and didn't payoff VW credit like they agreed to. Of course the manager that I spoke with at the time is no longer working there. I spoke about the situation with the current sales manager when I came to realize what had happened, and neither him or a representative from the Fred Beans Group would right the situation. I should have kept paperwork for sure. However, the bottom line is that these guys agreed to a purchase and then turned the car in as a lease turn in because they realized they weren't going to make any money on it turning around and selling it. I would never walk into this place again. More