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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,817 Reviews

5,817 Reviews of Family Hyundai - Service Center

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September 16, 2024

It did take a while to get the replacement engine, but that has little to do with dealership. Ken likely deserves a raise. Felt like he was on my side. More

by ASHLEY.ANDREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth b
Sep 16, 2024 -

Family Hyundai responded

Ashley, Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again!

September 16, 2024

Family Hyundai has the worst communication and customer services skills. I would not recommend them to anyone. I had to call corporate on Family Hyundai, which was no help. I had to go over my advisor head More

by DESIREE.STANLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Toni Ivanovic
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hadim, candy
Sep 20, 2024 -

Family Hyundai responded

Thank you for bringing this to our attention, Desiree, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 16, 2024

Love Family Hyundai! Hands down they are the best. Staff is terrific to work with. From the beginning to the end, my service was wonderful. Highly recommend. Thanks Famil More

by MICHELLE.BYRDAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maurice Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Family Hyundai responded

Michelle, Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 16, 2024

My dad he went to fix his car. I don’t fix it and they crash it. I asked to sell this car. Is it normal for $2000? They want to sell cars an expensive price and if they wanna buy s More

by Moezohour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 15, 2024

Awesome people,listened to my concerns and took care of my investment! Thank you very much!! More

by Adelaleurs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Ivanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Dabaco
Sep 16, 2024 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 15, 2024

VERY BAD EXPERIENCE. TOLD TO COME BACK FOR CAR A T 3:30. CAR WAS NOT DONE. TOLD TO COME BACK TOMORROW. More

by jefflavette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Family Hyundai responded

Jeff, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 14, 2024

The staff was friendly, very tentative and showed good stewardship towards me. The dealership showed hospitality offered me and my son beverages as we wait. The time on waiting for service didn't take lo More

by PIKESLAVERNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayvon
Sep 16, 2024 -

Family Hyundai responded

Laverne, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 14, 2024

Mine was an extended warranty problem that I have been trying to fix for years. The service department was very professional and courteous through the whole process. Thanks for a job well done. More

by JTST1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

September 14, 2024

The service department is great. From the beginning to the end, my service was wonderful. More

by greeneclan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Family Hyundai responded

Thanks for sharing your thoughts about your service experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 12, 2024

Had to return twice because of no parts. Had to wait longer then projected for the return of my car. Cost me in gas for two cars up and back to my house two times. When they did the oil cha More

by CHORNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service writer Geno 5 starts
Sep 15, 2024 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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