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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,806 Reviews

5,806 Reviews of Family Hyundai - Service Center

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September 20, 2024

Ken’s continuously Provides The best service that I have ever had at a dealership. More

by JBUSCH24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken - Service Department
Sep 22, 2024 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. Ken and our service team appreciate your business and hope to see you again soon!

September 20, 2024

I find that Family Hyundaiis very professional Operation I love talking to the people at a Family’s More

by damm.fugate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Colin and our team, and we look forward to working with you again.

September 20, 2024

You do do better with answering phone at the service sometimes it’s hard to catch someone at the other side More

by marekhajnos
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Mearns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Kristi, Courtney, and Jason were able to help, and we hope to see you again!

September 20, 2024

I had a fantastic experience with Colin. The service was top-notch—professional, efficient, and thorough. He took the time to explain everything in detail and went above and beyond to ensure More

by Lion_Likes_golf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear Colin and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 19, 2024

This dealership knows how to treat existing customers. It’s always courteous, prompt and thorough service every time. More

by Monique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Family Hyundai responded

Thank you, Monique, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

September 19, 2024

My '24 Kona needed warranty repairs after an unexpected rotary gear shift failure. This was the second time the failure occurred since buying the car less than 5 months ago. I hope the repairs made will More

by SWINFORD01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Casey
Sep 19, 2024 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again!

September 19, 2024

Often efficient, considerate, and understanding. Located close to my neighborhood; so, easy to get to. More

by GLOYAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K.B.
Sep 19, 2024 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 18, 2024

Very pleasant experience, very pleasant employees, very pleasant atmosphere, I love my Kona car very much More

by BEARFANLINDA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hatim Wahdan *********************25 stars
Sep 19, 2024 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 18, 2024

Waited 4hrs at the dealership for an oil change that I was under the impression that it was free from Hyundai for 3/36000. Very disappointed with customer service there. More

by hani_kayyal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Sep 21, 2024 -

Family Hyundai responded

Hani, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 16, 2024

It did take a while to get the replacement engine, but that has little to do with dealership. Ken likely deserves a raise. Felt like he was on my side. More

by ASHLEY.ANDREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth b
Sep 16, 2024 -

Family Hyundai responded

Ashley, Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again!

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