Family Hyundai - Service Center

Was very professional and courteous got right to the problem and handled it very quickly and got my vehicle back to me. Thank you problem and handled it very quickly and got my vehicle back to me. Thank you More

Good afternoon Hyundai Family, the worst service ever. It's a nightmare to take the car to you after 8 months of going round and round in paperwork to end up being told that the warranty I bought from you It's a nightmare to take the car to you after 8 months of going round and round in paperwork to end up being told that the warranty I bought from you wouldn't cover anything. You are the worst of the worst in service. More

It was a friendly atmosphere for it being so busy. I had an appointment but the lines were so long it took 2 hours to finish the job. They were all very friendly again at the end of my appointment. So I had an appointment but the lines were so long it took 2 hours to finish the job. They were all very friendly again at the end of my appointment. Someone did tell me to show up in early am and they take you faster. More

I have to say I’m quite disappointed with my experience at Family Hyundai. I understand the car I bought is not a Hyundai, but being lied to and constantly put on the back burner is beyond poor service. Wh at Family Hyundai. I understand the car I bought is not a Hyundai, but being lied to and constantly put on the back burner is beyond poor service. When we closed on the car, we shook hands on the agreement that you would provide a second key, which has yet to be delivered. I was also misled about receiving a rental car while my vehicle was undergoing warranty work. My experience today was particularly frustrating. I dropped my car off last night for an 8 a.m. appointment for the warranty work. By 1 p.m., after not receiving any updates, I called the dealership. The service representative I was working with did not return my call, and I had to follow up myself. I was then informed that my rep had already left for the day and that I would have to wait until the following morning. I couldn't do this as I had borrowed a relative’s car. I also raised the issue that I was told I could get a loaner car from the dealership. The service secretary was surprised by this and contacted the yourself, which resulted in me being placed on hold and not receiving a response. While I eventually got an update on my vehicle, I was also told about a $100 deductible for any warranty work—something that was never mentioned at the time of purchase. More

Very helpful and understanding great service, great explanations. It's not the problem and very helpful people.Thank you so much explanations. It's not the problem and very helpful people.Thank you so much More

I have only had a few interactions so far. And its been ok. Nothing to complain about. Nothing blows me away. Just another dealership And its been ok. Nothing to complain about. Nothing blows me away. Just another dealership More

All issues were addressed staff were very friendly always a great experience thank you.jerry a great experience thank you.jerry More

Not happy with treatment by the man who waited on me. He was very condescending He was very condescending More

I used to love Family Hyundai. I test drove the 2025 Tucson. Do not like the new model. Was a Family Hyundai devotee for 16 years having bought two cars there the service departmen I test drove the 2025 Tucson. Do not like the new model. Was a Family Hyundai devotee for 16 years having bought two cars there the service department is a turnoff. Since the pandemic hit in 2020, it takes over 4 weeks to get an appointment which is horrible. More

Great customer service. Bought our last 3 vehicle’s from Family Hyundai because of that Bought our last 3 vehicle’s from Family Hyundai because of that More