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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,806 Reviews

5,806 Reviews of Family Hyundai - Service Center

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November 02, 2024

Great service,excellent customer reps and takes care of customers with ontime service no wait More

by DOCKKY99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

November 01, 2024

The dealership is very comfortable and clean. People are friendly and polite and knowledgeable.. they keep you informed and to what is going on with your car. More

by djasutis1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

November 01, 2024

I thought that the service was efficient and fast and well done I would definitely recommend service there More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Family Hyundai responded

Hi Frank: It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

November 01, 2024

I was Very impressed with my service representative. He was very responsive and helpful during my visit More

by STEVE.MCCABE6914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall his name
Nov 04, 2024 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Steve, please let us know.

October 31, 2024

Overall I have negative experiences with this dealer. I took my car to a different Hyundai dealership after family Hyundai found a problem with my car. That dealer serviced my car and actually cared abou More

by NICK_CAMPLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss things? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 31, 2024

Horrible customer service and responsibility! I bought my car from that dealership four years ago and have been having nothing but issues dealing with them. I bought a genesis throught them as th More

by SHAWNK
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken
Nov 03, 2024 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 30, 2024

Knowledgeable service advisors that care about providing you with the best service possible. Very attentive to your needs. More

by Krunchr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jo Ana Gonzalez
Oct 30, 2024 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

October 30, 2024

The service guy Nick was super! You should be glad that he is part of the team!! More

by Hyundai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, he is a younger guy
Oct 31, 2024 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

October 28, 2024

They don't work or helped me only lied saying something and then was a lie More

by crysma1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know her name
Oct 31, 2024 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 28, 2024

They always have time to hear mine and my husbands concerns and help us understand what they are doing to keep our vehicle working. More

by jk52095
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken B
Oct 28, 2024 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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