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Family Hyundai
Tinley Park, IL
9,241 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service.
Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 9,241 reviews
December 02, 2015
pricing bait and switch They advertised on their website and cars.com that a dodge durango is for sale for 23,969, which I printed off to bring to salesperson. I also clicked They advertised on their website and cars.com that a dodge durango is for sale for 23,969, which I printed off to bring to salesperson. I also clicked on "get lowest e-price" now for them to contact me, which they never did. when I arrived at the dealership, they said the car I wanted was at a different location and continued to try to sell me other cars. I refused and went online to the other locations website (family hyundai in matteson) and clicked on and signed up for an appt to test drive and purchase. again, no phone call or email back. so the next morning, I went on their website to get the phone # to call them and expressed interest in car, they then changed their price to 32,969. $9,000 HIGHER!!! when i called and asked Sam, the manager, he had no response and said he would call me back right away with some info. ofcourse, no phone call back, then a call from a different sales agent trying to sell me the car for 32,000! so after re-explaining everything to him and sending him photos of the website printouts, I was told " sorry, we messed up and we cannot honor that price." this seems like a real sleazy price bait and switch move. If they would have honored the price THEY advertised, I would have purchased it with an acceptable test drive. they offered ZERO options to keep my business!!!! show interest and pay more because they messed up? i don't think so. you advertise a car for sale for a certain price , YOU HONOR THAT! i could see if was off a few hundred bucks from a sale or something,, but $9,000 ? More
by john
Employees Worked With
Sam Wallace, Jeremy Burke, Nicholas Chodzko
November 30, 2015
nice people to do bussines great staff great people nice selection of cars great facilties state of the art dealer would recommend family and friends great selection of cars wil great staff great people nice selection of cars great facilties state of the art dealer would recommend family and friends great selection of cars will service my car at the dealership More
by SMILEYDEVIL12005
Verified CustomerEmployees Worked With
Kevin McGrail
November 30, 2015
FANTASTIC My first new car buying experience with Family Hyundai was simply SUPERB! The process was not overwhelming and the sales person was great! I will buy My first new car buying experience with Family Hyundai was simply SUPERB! The process was not overwhelming and the sales person was great! I will buy in the future and recommend Family Hyundai to my friends and family in the Chicagoland area. More
by KDJ12000
November 25, 2015
Very good overall experience again! I was so please with Kristi as my salesperson that I went back to buy a 2nd vehicle from her a year later. She really goes above & beyond to make your I was so please with Kristi as my salesperson that I went back to buy a 2nd vehicle from her a year later. She really goes above & beyond to make your purchase silky smooth. The dealership does try to beat you down on your trade in price but in the end it all worked out. Service has been excellent every time I've gone there. More
by ADAMSYTSMA
Employees Worked With
November 20, 2015
Excellent As Always! This is my 3rd car that we have purchased from Family Hyundai. This is the best dealership I have ever conducted business in all years of driving. My This is my 3rd car that we have purchased from Family Hyundai. This is the best dealership I have ever conducted business in all years of driving. My salesman, Glenn Zagorski is the best saleman. Very professional, knowledgeable, and made me feel comfortable during the entire buying experience. I recommend Glenn Hyundai to anyone that is looking to purchase a car. Simply the best. More
by JOEZODIAC
Employees Worked With
Glenn Zagorski, Dan Roth
November 14, 2015
excellent Rich Marrella was very professional and ensured I was comfortable with my purchase. I went back in for a service and Richard (Todd) Porterfield was e Rich Marrella was very professional and ensured I was comfortable with my purchase. I went back in for a service and Richard (Todd) Porterfield was extremely accommodating and helped remove a nail from my tire and replace it! I couldn't believe the service provided. I felt appreciated as a customer and really cared about. More
by ASHLEYGALIK
Employees Worked With
Other Employees :
Richard Marrella, Richard (Todd) Porterfield
November 13, 2015
Great Place to Buy a Car Loved working with Jeremy. Great experience. I've already handed his card out to several folks. Everything about the process was smooth and explaine Loved working with Jeremy. Great experience. I've already handed his card out to several folks. Everything about the process was smooth and explained. I never felt pressure. More
by VSOURILE
Employees Worked With
Jeremy Burke
November 13, 2015
BEST CAR BUYING EXPERIHENCE I AM VERY PLEASED WITH THE PURCHASE. JERRY AND THE STAFF WERE FRIENDLY AND COURTEOUS. JERRY WAS FOCUSED ON GETTING ME WHAT I NEEDED AT A PRICE I COUL I AM VERY PLEASED WITH THE PURCHASE. JERRY AND THE STAFF WERE FRIENDLY AND COURTEOUS. JERRY WAS FOCUSED ON GETTING ME WHAT I NEEDED AT A PRICE I COULD DEAL WITH More
by ELOHIM6
November 13, 2015
Awesome experience. Thankful experience. Makes sale personable. Yes, All personal concerns were addressed and satisfied. Great, great, great overall, professional satisf Thankful experience. Makes sale personable. Yes, All personal concerns were addressed and satisfied. Great, great, great overall, professional satisfaction on point. I Will recommend to everyone. More
by FRANCINEBILLINGSLEY
November 10, 2015
Everything was good. Everything was very good. Only thing I didn't like though is when Sales Manager Sam came over to try to talk prices I felt a little pressured I trie Everything was very good. Only thing I didn't like though is when Sales Manager Sam came over to try to talk prices I felt a little pressured I tried asking question's and he seemed a little short on answers. But other than that Salesman Nick was a super nice guy and very patient with me even when I wasn't sure on what car I wanted. More
by JSAVO77
Employees Worked With
Nicholas Chodzko
