Family Hyundai

Horrible customer service The worst customer service I have ever received. I personally went to this dealership because they are suppose to be the best with customer service, I The worst customer service I have ever received. I personally went to this dealership because they are suppose to be the best with customer service, I was wrong. I was on the lot 20 minutes and was never greeted I had to seek out the sales person. Then when we test drove the vehicle the sales person Adam put me in a car with features I did not want. The sales person was cold and unfriendly. He did not bother to tell me any features or anything about the car I had to ask all the questions. When came time to purchasing my vehicle they had originally stated they did not have the color combination I was looking for then miraculously it had turned up. I did not even test drive my vehicle before I purchased it because the sales person said "Well they all drive the same". He was busy trying to make another sale with new customers. I had then purchased a package for the exterior and interior of my car. I brought my car in on the scheduled appointment and was given a loaner car I was told my car would be ready in a couple hours which it wasn't. I live an hour away from the dealership and waited around in that area for them to call to pick up my car. It was almost 7 that evening when I had to call them to see what was going on with my car. They stated oh we haven't gotten to it it'll be done tomorrow. They never bothered to give me a curteousy call to even tell me my car would not be ready that day. I call the dealership the next afternoon to see what is going on with my vehicle and I speak to a rude worker in services named Mike who tells me my car hasn't even been started on and to speak to Al and while I'm in the middle of talking transfers me to the operator where I sit on hold for 20 minutes. I then get connected to Tom who tells me my car hasn't even been started on and it would be 20 minutes before they start. I angrily told him how angry and upset I was with their customer service and how I felt I no longer wanted to give them anymore business. He apologized and said he would try to find a way to make things right and speak to a manager. I reluctantly agreed to let them go ahead with their service. About 4 hours later I get a phone call saying my car was ready for pick and that he was still talking with the manager to see what they could do for me. When I went to pick my car up no mangers or anyone was there to even offer a face to face apology. I wasted two of my days off dealing with this nonsense. It's been 4 days and I've heard nothing from the dealership nor this supposed "manager" he was supposed to speak to. I am angry and feel taken advantage of by this dealership. This was the worst car buying expierence I've ever had and will not recommend this place to anyone. More

Santa Fe purchase Family Hyundai is a great place to buy a new car. The people there are professional, friendly, and knowledgeable. You get a good deal on a new vehicle Family Hyundai is a great place to buy a new car. The people there are professional, friendly, and knowledgeable. You get a good deal on a new vehicle and the service department will keep your vehicle running in tip top shape. More

The Reeves Review We were very happy with our experience, and this is our fifth vehicle purchased here. Obviously, we are satisfied and we love our new vehicle. We were very happy with our experience, and this is our fifth vehicle purchased here. Obviously, we are satisfied and we love our new vehicle. More

2017 Elantra It was a pleasure buying my car from Ricky Gushi. I will service my vehicle at Family Hyundai. I would recommend Ricky Gushi and Family Hyundai to oth It was a pleasure buying my car from Ricky Gushi. I will service my vehicle at Family Hyundai. I would recommend Ricky Gushi and Family Hyundai to other. More

George "Skip" keeps us coming back George "Skip" is why we keep coming back to Family Hyundai- Tinley Park. This is our 3rd purchase with Skip. He is always so pleasant and makes us fee George "Skip" is why we keep coming back to Family Hyundai- Tinley Park. This is our 3rd purchase with Skip. He is always so pleasant and makes us feel at home and part of the Family Hyundai family. We had purchased Fords or Chevy in the past until we decided a few years ago to stop at Family Hyundai and check it out. That was the best thing we ever did. Skip greeted us and was patient with us and didn't give us the normal run around and sales pitch that we were expecting and use to from other dealerships. He kept it real and worked with us. Our first Hyundai was a Sonata and we fell in love with it so much that we went back shortly after and purchased a 2nd one with Skip. We will only see Skip when we go. He keeps us coming back and we recommend our friends and family to go see him. He always greets us when we go in for maintenance and even calls on birthdays and holidays. He is valuable to this place and its a great pleasure to do business with him these past 5 years. AL is also great and keeps our cars to perfection with seal coats and protection and looks out for you . He also greets us every time we see him and lets not leave Collin out from the service dept. He needs to be promoted. Excellent customer service. Joe in finance is a breath of fresh air, so glad to see him there he also was a pleasure to work with. We plan on coming back soon to see Skip to purchase our 4th Hyundai. Thanks guys. I love my new upgrade :) More

Leanne Peyschow's review Highly recommend this dealership. The sales man I worked with was great and made me feel comfortable. The rest of the staff was great to work with and Highly recommend this dealership. The sales man I worked with was great and made me feel comfortable. The rest of the staff was great to work with and did a good job of explaining the various options available to me. I left very happy. More

Good service Good overall experience on 2nd Hyundai car bought at Family Hyundai. Would recommend it to anyone looking for an affordable price on a nice starter v Good overall experience on 2nd Hyundai car bought at Family Hyundai. Would recommend it to anyone looking for an affordable price on a nice starter vehicle. More

Excellent Service Buying my first car was made super easy. Mayweather was very helpful and did a great job explaining everything. I will definitely be recommending Fami Buying my first car was made super easy. Mayweather was very helpful and did a great job explaining everything. I will definitely be recommending Family Hyundai to friends and family. More

Our Family Hyundai Experience My husband and I were both very pleased with the staff at Family Hyundai. I had previously bought a Hyundai from Ettelson Hyundai and was going to b My husband and I were both very pleased with the staff at Family Hyundai. I had previously bought a Hyundai from Ettelson Hyundai and was going to buy my next vehicle there, but after stopping in Family, we decided to buy from them, as they are closer to our home and were not pushy and seemed very ready to work with us to make us happy, especially our salesman, Mark Holder, and also Mayweather Shorter, who explained many of the car's features to us. More

Car buying experience Great service skip was very informative and understanding of credit challenges and worked hard to get a deal made i would recommend to family and frie Great service skip was very informative and understanding of credit challenges and worked hard to get a deal made i would recommend to family and friends great customer service and tour of facilities More