Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Ford Inc.
Fall River, MA
779 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 779 reviews
April 14, 2026
fantastic experience from the moment we walked in. Charles was amazing, he walked us thru everything. got us where we needed to be and even delivered the vehicle to us. he has been such a pleasure to Charles was amazing, he walked us thru everything. got us where we needed to be and even delivered the vehicle to us. he has been such a pleasure to work with! 10/10 for Charlie Gomes! More
by fordfx41995
Verified CustomerEmployees Worked With
Charlie Gomes
April 13, 2026
Sold me a car with bad brakes. Brought it back, they had for 3 days & still didn’t fix correctly. Made another appointment to drive with tech, I showed up and was told they didn’t Brought it back, they had for 3 days & still didn’t fix correctly. Made another appointment to drive with tech, I showed up and was told they didn’t have time. Now I will be having to fix myself. Would never purchase a car from there again. More
by rgrstevens
April 13, 2026
The car could’ve been detailed better and I did not like the pressure for the service plans the pressure for the service plans More
by shawnjagmin
Employees Worked With
April 11, 2026
Great experience. This is my second time getting a vehicle from that location. When I purchased this recent one I didn't feel pressured and it was a smooth process. Ev This is my second time getting a vehicle from that location. When I purchased this recent one I didn't feel pressured and it was a smooth process. Everyone I interacted with was great! More
by mjwisomierski
April 07, 2026
why do i have write 15 words about this dealershipand your counting the words really your counting the words really More
by michaelhooley
April 05, 2026
What originally was a basic oil change(3rd of March) turned into truck blowing white smoke following day(March 4) Towed back to dealership and on March 5 was told seal on turbo 1 gone. Agreed to have jo turned into truck blowing white smoke following day(March 4) Towed back to dealership and on March 5 was told seal on turbo 1 gone. Agreed to have job done($6000) on March 13th worked on water pump/timing belt hadn't touched turbo yet. Following Monday(16th) called them and they discovered second turbo had damage $$$ said to replace. Agreed. FINALLY got truck back on the 20th. Truck has hesitation and doesnt feel safe when acceleratating. I called March 30th to schedule appt and engine light came on that afternoon. Truck went in April 1st for 02 sensor $500+ later and I have truck driving with even worse hesitation practically bucking on me almost $9000 later. The technician knew truck still had hesitation and said something about possible air causing it? They handed me back a vehicle unsafe to drive and said make another appointment if any problems ?? More
by Jessicasylvia1981
Employees Worked With
Brian
April 04, 2026
They were short handed of mechanics but managed to complete the workwith a little extra time complete the workwith a little extra time More
by baer123
