Roberto Perez

Sales and finance was great. Joe and Roberto were very easy to work with. It seems the truck was never put through the shop to check it out, I found out on rt128 the brakes were Joe and Roberto were very easy to work with. It seems the truck was never put through the shop to check it out, I found out on rt128 the brakes were not good as there's a big thump like a warped rotor, and the oil was not changed as the sticker reads 6/14/26 or 35000 miles, truck had 30000 when I bought it. Also has an open recall for trailer light module software. Otherwise good experience. Service appt was set for the brakes Joe (salesman) made that happen. More

by jeffduhancik Verified Customer Verified Customer

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Go see Charlie, traded in my truck, and he was the best at helping me out with the trade in and purchase of new one at helping me out with the trade in and purchase of new one More

by wharf305 Verified Customer Verified Customer

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Tioni is the best. Straight to the point and she dont waste any time. I dont have a ton of time in between work, kids activities and personal stuff, she was able to Straight to the point and she dont waste any time. I dont have a ton of time in between work, kids activities and personal stuff, she was able to make what I didn't even know I needed happen. I gave her all the details she quickly understood the assignment and I was impressed. More

by jeffrio Verified Customer Verified Customer

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Everyone was polite and professional. I would definitely recommend Empire Ford to friends and family. I would definitely recommend Empire Ford to friends and family. More

by MBYRNE762654 Verified Customer Verified Customer

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Everyone was very helpful and professional at Empire Ford, and would definitely do business with them again in the future. Ford, and would definitely do business with them again in the future. More

by jenifer1976 Verified Customer Verified Customer

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I. Thought nick was very professional an eager to help with any questions that I had about the vehicle I was purchasing an he was very helpful setting up the computer in my truck an I would also send my f with any questions that I had about the vehicle I was purchasing an he was very helpful setting up the computer in my truck an I would also send my family to buy a car to that dealership it was a pleasant experience thank you!😊 More

by SCOTTGRIFFITHS Verified Customer Verified Customer

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We had an excellent experience with Empire Ford! Joe Felipe was great to work with. Thank you Joe Felipe was great to work with. Thank you More

by brad Verified Customer Verified Customer

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Very helpful and understanding. Took the time to explain things in thorough detail while I was running on no sleep. Took the time to explain things in thorough detail while I was running on no sleep. More

by Xavier K Verified Customer Verified Customer

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I purchased a vehicle from Empire Ford in Fall River on December 1st, and they sold it to me before it was fully reconditioned and before the existing liens were cleared. They funded the deal immediately, December 1st, and they sold it to me before it was fully reconditioned and before the existing liens were cleared. They funded the deal immediately, but I was not allowed to take possession of the car, and the finance company started the clock on my loan right away even though I did not actually have the vehicle. I did not take delivery until December 26th, so I was left waiting weeks after the deal was funded before I could actually get the car. The salesman, Chris, was professional throughout, but everything beyond that point was absolutely terrible.[1][2][3] In my opinion, this dealership’s handling of my deal was irresponsible and shady, and I would not recommend them to anyone. In my experience and from what I have since seen in other complaints and reviews, they have a history of questionable practices and poor follow‑through. This is not how a customer should be treated after committing to a major purchase. More

by SAMUEL.PEARSON3RD Verified Customer Verified Customer

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Staff was very friendly and knowledgeable and put 1000% to help with the financing. I was only going to look and left with a vehicle thank you will come back to buy again. Glad I went there. When others sa to help with the financing. I was only going to look and left with a vehicle thank you will come back to buy again. Glad I went there. When others said no they said "YES" More

by cgrier3 Verified Customer Verified Customer

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