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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
2,970 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,970 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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June 12, 2023
Fast, professional service- Sean was clear and gave clear explanation of my cars issue. Excellent Service with a Kind staff. explanation of my cars issue. Excellent Service with a Kind staff. More
by jennyaydelott
Verified CustomerEmployees Worked With
June 11, 2023
Marina was exceptionally helpful with the service help I needed. I appreciated her time and kindness! needed. I appreciated her time and kindness! More
by DARA_DUANE
Employees Worked With
June 11, 2023
Dirt Brothers team was helpful and understanding of our situation, thank you for making it easy for us! situation, thank you for making it easy for us! More
by RUBEN.L.FERNANDEZ
Employees Worked With
June 10, 2023
Clean, bright & welcoming. Wonderful Marina Felix greeted me w/a big smile. Took great care of me. Excellent communication throughout time car was being serviced & once complet Wonderful Marina Felix greeted me w/a big smile. Took great care of me. Excellent communication throughout time car was being serviced & once completed. Marina took time to show me a few features on my car I was not aware of. Great teacher! Staff in cashiers office were all smiling, very friendly & helpful. Special shout-out to Joey! He’s a bright light & shines in his role. More
by sarah.lay01
June 10, 2023
We are Very HAPPY that Dirito Bros. Walnut Creek FIXED Our CAR! The HUGE Problem that happened to our car, and the ROTTEN Treatment that we received from VOLKSWAGEN OAKLAND...where we Walnut Creek FIXED Our CAR! The HUGE Problem that happened to our car, and the ROTTEN Treatment that we received from VOLKSWAGEN OAKLAND...where we purchased the 2017 GOLF right out of the show-room...is something that we never expected and it's almost hard to believe...but 'we lived it'. More
by justice4pedieperez
Employees Worked With
Other Employees :
Marina Felix and also the General Manager who spoke to us as we left...I do not remember his name. I still haven't got an opportunity to TRY to have our $260.00 refunded to us by VW Oakland., Tim Luong
June 10, 2023
Overall I receive excellent service care, but the last visit was followed by a "breakdown" while on a road trip. The VW dealership diagnostic costs are outrageous. While in Oregon I had a diagnostic tes visit was followed by a "breakdown" while on a road trip. The VW dealership diagnostic costs are outrageous. While in Oregon I had a diagnostic test for free to determine the engine warning light was for a malfunctions recycling of exhaust. I could drive the car. I am told that the diagnostic for my car at the dealership is over $200.00. This does not seem right and it certainly makes me feel that I am being overcharged for what may have been an oversight in servicing my car. More
by elopato29
Employees Worked With
June 09, 2023
Very satisfied in general with the service. Kevin is very professional and knowledgeable customer service. It is very pleasant to desl with him! Kevin is very professional and knowledgeable customer service. It is very pleasant to desl with him! More
by susievvw
Employees Worked With
June 09, 2023
We received a call to make an appointment right away. When we arrived to drop off the car they were expecting us. Sean took care of us. Excellent service When we arrived to drop off the car they were expecting us. Sean took care of us. Excellent service More
by ELOSO63
June 09, 2023
Service advisor promptly greeted me and got me checked in and on my way. Communication regarding the status and follow up was excellent. and on my way. Communication regarding the status and follow up was excellent. More
by Mrbouge62
