Dirito Brothers Walnut Creek Volkswagen - Service Center

Muy buen servicio, el personal muy amable. Es muy agradable encontrar gente que hable otros idiomas y en especial es español, el trato se vuelve mas amigable. Es muy agradable encontrar gente que hable otros idiomas y en especial es español, el trato se vuelve mas amigable. More

Sean kept me informed during the entire process which ended up taking considerably more time than anticipated. He is very personable which made the drawn out timeline much more tolerable. ended up taking considerably more time than anticipated. He is very personable which made the drawn out timeline much more tolerable. More

I am always very pleased with the service from this dealership. Their time estimates are always spot on. dealership. Their time estimates are always spot on. More

Top notch. Fast, convenient, communicative, respectful. They do what’s necessary/asked and nothing more, and they’re honest about what actually needs to be done Fast, convenient, communicative, respectful. They do what’s necessary/asked and nothing more, and they’re honest about what actually needs to be done to your vehicle! More

I received a recall notice from VW, called Dirito to make an appointment. After many phone tag messages, I was able to make an appointment. The Recall Notice said the service would take a about an hour, so I an appointment. After many phone tag messages, I was able to make an appointment. The Recall Notice said the service would take a about an hour, so I planned to wait for my car. Dirito has a very nice waiting room. But when I arrived at the appointed time, the service advisor said it would take half a day and that I can expect it to be done at 3:30 pm. My appointment was 9:20 am. Had the service advisor told me at the time we made the appointment that it would take that long, I would have taken my car to the Oakland dealer. Dirito is in Walnut Creek and I live in Berkeley. Even though they would drop me at BART, the closest BART station to my home and is a mile long walk. Because of the miscommunication the service advisor was able to move my car to an earlier place in the queue, so instead of being done at 3:30, it was done at Noon. I am very appreciative of the service department's flexibility. More

You are always so helpful! Even when I was at my wits end trying to replace my discontinued tire. My tire was ready, with the original, in less than 3 hours. Thank you Even when I was at my wits end trying to replace my discontinued tire. My tire was ready, with the original, in less than 3 hours. Thank you More

Every person there is courteous and helpful. I felt welcomed and they showed genuine concern for the issue I had brought my car in for. I felt welcomed and they showed genuine concern for the issue I had brought my car in for. More

Professional, knowledgeable, and efficient. Marina was awesome and provided excellent service. From start to finish she walked us through the servicing process and her communication is definite Marina was awesome and provided excellent service. From start to finish she walked us through the servicing process and her communication is definitely a reason we will be returning. More

Kevin has always been very professional and I have always appreciated the kindness he shows.. he is a great person to have on your team! I hope you treat him well!! appreciated the kindness he shows.. he is a great person to have on your team! I hope you treat him well!! More

Everyone was very efficient and kind. The work was done as described and in the estimated time frame. The work was done as described and in the estimated time frame. More