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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,189 Reviews
Today: 7:00 AM - 6:00 PM Closed Now
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3,189 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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December 29, 2024

Marina was great as usual. The only negative part was the technician forgot to reset the TPMS. More

by aetcheveste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your 5-star review and feedback. We are pleased to know that our team continuously provides you with a great experience here at Dirito Brothers Walnut Creek Volkswagen. Let us know if we can be of any further assistance.

December 28, 2024

Wanted more done than they actually had time for, Sean explained it would take more time and I would need a rental, but being it was 24th of December I said I will just do it another time. Quick and easy More

by myselfalex1483
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It’s great to know your 10,000-mile routine check-up for your ID4 was smooth. Thanks for being flexible with us at Dirito Brothers Walnut Creek Volkswagen, and we look forward to seeing you again when you have more time available.

December 28, 2024

I am very pleased with the service I received. I negotiated a better price. It was done quickly More

by GPETRARU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yinon Weiss
Dec 31, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you had a good experience at Dirito Brothers Walnut Creek Volkswagen. Enjoy your new vehicle!

December 27, 2024

I do not what else to say, but Dirito brothers Volkswagen has bery good service! More

by PHILLIPLAVIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen is pleased to hear that you're happy with our service.

December 26, 2024

I bought my Taos from this dealership and have been coming here for each service appointment. Each time I’ve come in they’ve been helpful and tend to be done with my car pretty close to the time estima More

by Haley Simpson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear you’ve been satisfied with your Taos service at Dirito Brothers Walnut Creek Volkswagen. We appreciate your positive feedback.

December 26, 2024

The visit was a successful one. The place was clean, Marina was helpful. I was able to get my recall and maintenance services on the same day. An Uber was provided to me to get home More

by Karl Salomon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for speaking so highly of Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback on the recall and maintenance services.

December 25, 2024

Sean is very attentive and helpful whenever I am concerned about one of my vehicles. It's easy to make an appointment. The location is convenient. Their communication is clear. When I first purchas More

by thegruen4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your 4-star review and feedback as we are always looking for ways to improve our customer experience. We are glad to know that our Service Team has been attentive and helpful during your visits and ensured you were pleased with your recent service. If we can be of any further assistance, please reach out to us at Dirito Brothers Walnut Creek Volkswagen.

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December 22, 2024

Sean is absolutely great however whom ever serviced the vehicle in service created another (new) noise due to cat being replaced. And, car was returned filthy, I usually take the car in spotless but this t More

by MIKEMIZZ60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean -nService
Dec 31, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is very important to us here. I would like the chance to speak with you about your recent experience with our Service Team regarding the replacement of the catalytic converter, the noise coming from your vehicle, and the condition in which you received your vehicle. If you would kindly contact me directly at a time that works best for you, it would be much appreciated. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

More
December 21, 2024

Excellent customer service with great communication throughout the service. Everyone was very helpful and Sean, my service advisor explained what was included in the 30,000 mile maintenance, advised me More

by cchenshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your experience with Dirito Brothers Walnut Creek Volkswagen. We appreciate the kind words about our team and are glad to know you were well-informed throughout your service visit.

December 21, 2024

Kevin is a true professional. Appreciate his honesty and communication and product knowledge of atlas. More

by bcox1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

At Dirito Brothers Walnut Creek Volkswagen, we value our team's expertise and commitment. Thank you for recognizing their efforts with the Atlas.

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