Diamond Chevrolet of San Bernardino
San Bernardino, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Armando was professional & easy to deal with. He kept me informed of progress. He arranged a ride home & a ride back mid afternoon when it was completed. He kept me informed of progress. He arranged a ride home & a ride back mid afternoon when it was completed. More
The work was fine. The Communication between Costumer and Service department os very bad. The work was fine. The Communication between Costumer and Service department i The Communication between Costumer and Service department os very bad. The work was fine. The Communication between Costumer and Service department is very bad. Asked not to get an issue diagnosed and they still did. So now I'm hooked for the diagnostics fee More
Armando was great - greeting, assuring me he would take care of my truck, honoring a coupon, finished service earlier than promised. Excellent communication. care of my truck, honoring a coupon, finished service earlier than promised. Excellent communication. More
Patricia was very helpful Manny as well. Quick and easy great dealer service will be back Quick and easy great dealer service will be back More
Upon arrival, it was disappointing to be approached by the service writer that Diamond does not service cars over 10 years old. We were requesting an oil change but turned away until a mechanic who knows the service writer that Diamond does not service cars over 10 years old. We were requesting an oil change but turned away until a mechanic who knows me very well and knows that we are a long time customer asked why we were leaving. Longer story short, the mechanic asked his manager for approval to work on the car. We own several Chevys and we understand they are 10+ years old. Not everyone can afford a monthly car payment for a new car but are willing to pay money to pick their old car running. It is possible that mechanics are not trained to service old cars but that should not fall on the customer. I give this dealership a higher star only because the mechanic was willing to assist us when needed. More
Awkward and unreceptive of wishes Finance manager was fine, we enjoyed him very much. It was just the guy sitting in the corner watching. We were wanting black accents instead of the yellow and chrome th fine, we enjoyed him very much. It was just the guy sitting in the corner watching. We were wanting black accents instead of the yellow and chrome that come standard. The bow ties will be switched out, but the guy in the corner watching didn't want to move on the badging stating it 'MIGHT damage the paint underneath'. It didn't make sense to me. The worst part of the experience was running into a bait and switch situation. I called specifically to purchase a Silverado 1500 WT I asked if Diamond Chevy was able to sell it to me personally and I was told yes. I passed on another deal I had with a dealership already and I come to find out that Diamond was not able to sell it to me personally and was needing a business to be attached to the purchase. I understand that the fleet department deals with businesses and have no problem with that, but if I specify asked about a private purchase and am told yes, I expect not to be lied to. More
This is my third time having service done. The technicians did not have the because necessary equipment to rotate my tires, which have been done each time I've gotten service. The prices have The technicians did not have the because necessary equipment to rotate my tires, which have been done each time I've gotten service. The prices have gotten ridiculously high for an oil change (understand due to world crisis) More



