Diamond Chevrolet of San Bernardino

The service was much better and the representative was very helpful and respectful thank you very helpful and respectful thank you More

He was very professional. Very knowledgeable and very communicative throughout the whole process. Best dealership service experience i've ever had. Very knowledgeable and very communicative throughout the whole process. Best dealership service experience i've ever had. More

First they wanted to keep my truck for a week before looking at it, I asked for a loaner, was told that there's a week waiting for it. No worries because they are not going to see my truck there ever. looking at it, I asked for a loaner, was told that there's a week waiting for it. No worries because they are not going to see my truck there ever. More

Rich was great in commutating with me and got my truck out in 1 day I have had horrible experience in the past and Rich was awesome! out in 1 day I have had horrible experience in the past and Rich was awesome! More

I specifically made an appointment for an oil change and tire rotation. Based on a coupon I received in mail for $49.95. Upon checking in, he entered my vehicle information and brings up this whole list of tire rotation. Based on a coupon I received in mail for $49.95. Upon checking in, he entered my vehicle information and brings up this whole list of services that is recommended on my vehicle at the 30k. Which was a total over $500. My vehicle only has 27800. I informed him I only want what coupon offer. His response was was i needed to sign that I was declining the extra services and my vehicle would no longer be under the warranty. He printed our the service order as A. Declined services. B. Oil change and rotation. He had me sign and repeated himself that I needed to initial and sign that I'm declining the services. I waited for my vehicle, during this time I callwd my husband and shared with him of what the service guy said. My husband wanted me to cancel the service. But since they had already taken my car back, i proceeded with the service. Upon checking out I expressed myself to the cashier, of his statement to me, she apologized and said information was incorrect, my vehicle would not loose it's warranty. I understand that the service guys are there to also sell services to us customers, but to go as far as he did, is not acceptable. He went out of his way to note reason 'A' was declined services, then reason 'B' was for the actual reason why I took my vehicle in. I will never in the future bring any of our 5 Chevy vehicles to Diamond Chevrolet for service. More

Hi, I worked with Kevin and he was superb. Also, the big Italian guy was fantastic, he got us in the end zone. Finally, the finance guy cool as xxxx. Also, the big Italian guy was fantastic, he got us in the end zone. Finally, the finance guy cool as xxxx. More

They worked with me kool the whole time They even drove my truck back to my house my truck back to my house More

Really bad customer service He descrimanted The guy gave me bad service I had an appointment at 8 was there since 7:45 when it was my turn he help the lady that was behind me before me me bad service I had an appointment at 8 was there since 7:45 when it was my turn he help the lady that was behind me before me More

Everything was good they rolled my vehicle in as scheduled and out in a timely manner scheduled and out in a timely manner More