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Trish Wilson
Trish Wilson at Diamond Chevrolet of San Bernardino
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Trish Wilson

BDC Service Director

Diamond Chevrolet of San Bernardino

909 W 21st Street
San Bernardino, CA 92405

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4.3
15 Reviews
4.3

15 Reviews

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15 Reviews of Trish Wilson

June 06, 2024

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Employee Rating

The servicio after i buy the car was so bad i buy a 2014 brand new car an i have already 5 issues and 7 visits to mecánic More

by Geronimo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nathan Cooke, Eddie Brady

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Jun 08, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us. I'm disappointed to hear about the issues you've experienced with your car after your purchase. We value your feedback and would like to assist you further to ensure your satisfaction. Please feel free to reach out to me directly so I can address the concerns you've encountered. Thank you. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

June 01, 2024

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Employee Rating

The service team will sit on your car for months and lie to you about why it’s not done. The mechanics are incompetent. Glorified parts changers. When they do repair your vehicle they leave the area greasy. More

by aadaire7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nathan Cooke, Karl Bomar, Eddie Brady

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Jun 04, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us. We acknowledge your concerns regarding the service experience you had at Diamond Chevrolet of San Bernardino. We strive to provide top-notch service, and we're disappointed to hear that we fell short of your expectations. We take your feedback seriously and would like the opportunity to address this matter further. Please feel free to reach out to me directly so we can work towards a resolution. Thank you. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 31, 2024

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The minute we arrived I was ask what was I there and right away they took care of my car and work on it right at that moment we were very please with the service you provide. More

by RBARRANCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Cooke, Karl Bomar, Eddie Brady

Helpful
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Jun 03, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your positive experience with us! I am delighted to hear that you were pleased with the service provided at Diamond Chevrolet of San Bernardino. I strive to provide efficient and excellent service to all our customers. Please feel free to share your experience with others, and I look forward to welcoming you back in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 30, 2024

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The customer service here is crazy awesome, the employees are all very helpful and friendly. Stop on by for some wonderful friendly customer service 🙂 More

by MARKISEKINGZEROOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Cooke, Eddie Brady

Helpful
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May 31, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for the kind words about our customer service at Diamond Chevrolet of San Bernardino! I am thrilled to hear that you had a wonderful experience with our helpful and friendly team. I appreciate your support and look forward to welcoming you back in the future. Drive safely! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 24, 2024

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Employee Rating

Communications needs MAJOR improvement. Dropped calls, nonrefundable messages, nonrefundable texts. Nathan though was all over my service to replace my Auxiliary EV battery to get my smog More

by Rev GigiBannister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan DeSimoni, Nathan Cooke, Karl Bomar, Elizabeth Ornelas , Phone operators, phone system.

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May 29, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. We appreciate your feedback about the communication and will work on improving in that area. Nathan is a valuable member of our team, and we are delighted to hear about your positive interaction with him. We strive to provide excellent service to all our customers and look forward to assisting you in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 23, 2024

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It was a pleasure dealing with Nathan and the team. Thay also handled a service challenge when I took the car in with no problems. More

by drosscu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Cooke, Duc Nguyen

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May 24, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your positive experience with Nathan and the team at Diamond Chevrolet of San Bernardino, we truly appreciate your 5-star review! We're glad to hear that they were able to assist you with your service challenge seamlessly. We look forward to seeing you again in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 16, 2024

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Employee Rating

Gave me bad service did not fix my problem? I thought there were professionals , eventually they were not. More

by JT67TREVINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nathan Cooke, Eddie Brady , Martin Ramos

Helpful
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May 18, 2024

Diamond Chevrolet of San Bernardino responded

We are disappointed to hear about your experience at Diamond Chevrolet of San Bernardino. We take all feedback seriously and would like to learn more about your specific situation. Please reach out to me at your earliest convenience so we can discuss your concerns and work towards a resolution. Thank you for bringing this to my attention. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 14, 2024

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Employee Rating

The team made it so the process was easy and fast. I would definitely recommend Elizabeth as a sales representative and Luis as a sales manager!! They are the best!! More

by Liz2023
Recommend Dealer
Yes

Other Employees Tagged: Luis Rojas, Jonathan DeSimoni, Elizabeth Ornelas, Tim Kamotto, Duc Nguyen

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May 15, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for the fantastic review! I'm thrilled to hear that Elizabeth and Luis provided you with top-notch service. I appreciate your recommendation and look forward to assisting you in the future. Drive safe and enjoy your new vehicle! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 11, 2024

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Employee Rating

Excellent communication, They do everything fast and good, my truck got ready in two days More

by Navarrotheopps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Cooke, Eddie Brady , Martin Ramos

Helpful
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May 14, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for choosing Diamond Chevrolet of San Bernardino! I appreciate your feedback and I am thrilled to hear that you had an excellent experience with our service team. We pride ourselves on efficient and high-quality service. I look forward to serving you again in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 10, 2024

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Employee Rating

I would buy from them again. Very fast and friendly. Good selection and quick financial g More

by slvser02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Cooke, Karl Bomar, Elizabeth Ornelas, Duc Nguyen, Eddie Brady , Martin Ramos

Helpful
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May 13, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your kind words and fantastic 5-star review! I'm thrilled to hear about your positive experience at Diamond Chevrolet of San Bernardino. I'm delighted that you found our team to be fast, friendly, with a good selection, and efficient financial services. I look forward to assisting you again in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

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