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Eddie Brady
Eddie Brady at Diamond Chevrolet of San Bernardino
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Eddie Brady

Service Advisor

Diamond Chevrolet of San Bernardino

909 W 21st Street
San Bernardino, CA 92405

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4.0
24 Reviews
4.0

24 Reviews

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24 Reviews of Eddie Brady

June 06, 2024

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Employee Rating

The servicio after i buy the car was so bad i buy a 2014 brand new car an i have already 5 issues and 7 visits to mecánic More

by Geronimo
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Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nathan Cooke, Trish Wilson

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Jun 08, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us. I'm disappointed to hear about the issues you've experienced with your car after your purchase. We value your feedback and would like to assist you further to ensure your satisfaction. Please feel free to reach out to me directly so I can address the concerns you've encountered. Thank you. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

June 05, 2024

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Eddy, the Service Manager, was very polite and helpful. I had a 7am appt., they did not start the oil change for my vehicle until 8:02am, I ONLY needed an oil change. 2 hours after arriving I was able to h More

by STPHILLIPS008
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Recommend Dealer
Yes
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Jun 08, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us. I appreciate your kind words about Eddy, and I understand your frustration with the timing of the oil change and the coupon discrepancy. We aim to provide efficient service and will address this internally to ensure a better experience moving forward. If you'd like to discuss this further, please feel free to contact me. Thank you. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

June 02, 2024

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Employee Rating

Edi was very professional, I really appreciate his help, he got us in and out promptly, very satisfied with the service. More

by Angie
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Recommend Dealer
Yes
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Jun 05, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for the 5-star review, Angie! We're thrilled to hear that Edi provided you with professional and prompt service at Diamond Chevrolet of San Bernardino. We appreciate your kind words and are glad to hear that you were satisfied with your experience. We hope to see you again in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

June 01, 2024

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The service team will sit on your car for months and lie to you about why it’s not done. The mechanics are incompetent. Glorified parts changers. When they do repair your vehicle they leave the area greasy. More

by aadaire7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nathan Cooke, Karl Bomar, Trish Wilson

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Jun 04, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us. We acknowledge your concerns regarding the service experience you had at Diamond Chevrolet of San Bernardino. We strive to provide top-notch service, and we're disappointed to hear that we fell short of your expectations. We take your feedback seriously and would like the opportunity to address this matter further. Please feel free to reach out to me directly so we can work towards a resolution. Thank you. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 31, 2024

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The minute we arrived I was ask what was I there and right away they took care of my car and work on it right at that moment we were very please with the service you provide. More

by RBARRANCO
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Cooke, Karl Bomar, Trish Wilson

Helpful
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Jun 03, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your positive experience with us! I am delighted to hear that you were pleased with the service provided at Diamond Chevrolet of San Bernardino. I strive to provide efficient and excellent service to all our customers. Please feel free to share your experience with others, and I look forward to welcoming you back in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 31, 2024

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They Kept my truck for almost 2 weeks with no courtesy car. Terrible service and terrible pricing. 1500 to change a thermostat. I saw someone on YouTube change it in 30 minutes. More

by adrianh0419
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Recommend Dealer
No
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Jun 04, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback with us, Adrian. We're disappointed to hear about your experience at Diamond Chevrolet of San Bernardino. We strive to provide efficient service and fair pricing. Please feel free to reach out to me directly so we can address your concerns and work towards a resolution. Thank you. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 30, 2024

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The customer service here is crazy awesome, the employees are all very helpful and friendly. Stop on by for some wonderful friendly customer service 🙂 More

by MARKISEKINGZEROOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Cooke, Trish Wilson

Helpful
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May 31, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for the kind words about our customer service at Diamond Chevrolet of San Bernardino! I am thrilled to hear that you had a wonderful experience with our helpful and friendly team. I appreciate your support and look forward to welcoming you back in the future. Drive safely! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 24, 2024

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Kind, Timely, Efficient was my service. They provide quality service on multiple occasions. Great service More

by AYL
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: litzy was good as well

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May 25, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for the positive feedback! I am delighted to hear that you had kind, timely, and efficient service at Diamond Chevrolet of San Bernardino. I appreciate your continued trust in us for quality service. Looking forward to assisting you again in the future! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 24, 2024

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Employee Rating

Disappointed with mechanics, workmanship, had to come back four times because of workmanship and damages to vehicle from mechanic More

by Charles
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Rojas, Sam Oceguera, Jason Johnson, Sean Henderson, Jaime Martinez

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May 29, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your feedback, Charles. We're disappointed to hear about the challenges you experienced with the mechanics and workmanship at Diamond Chevrolet of San Bernardino. Your satisfaction is important to us, and we value your feedback. Please reach out to me directly so we can work towards a resolution that leaves you with a positive experience. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 23, 2024

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Employee Rating

We were helped out by Eddie. . really professional and very helpful, he explained everything clearly and made sure we understood before we left. More

by ramirez.mayra79
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Recommend Dealer
Yes
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May 24, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for the 5-star review, Mayra! We're thrilled to hear Eddie provided you with professional and clear assistance at Diamond Chevrolet of San Bernardino. We appreciate your feedback and look forward to helping you again in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

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