Awkward and unreceptive of wishes Finance manager was
fine, we enjoyed him very much. It was just the guy sitting in the corner watching. We were wanting black accents instead of the yellow and chrome th
fine, we enjoyed him very much. It was just the guy sitting in the corner watching. We were wanting black accents instead of the yellow and chrome that come standard. The bow ties will be switched out, but the guy in the corner watching didn't want to move on the badging stating it 'MIGHT damage the paint underneath'. It didn't make sense to me.
The worst part of the experience was running into a bait and switch situation. I called specifically to purchase a Silverado 1500 WT I asked if Diamond Chevy was able to sell it to me personally and I was told yes. I passed on another deal I had with a dealership already and I come to find out that Diamond was not able to sell it to me personally and was needing a business to be attached to the purchase. I understand that the fleet department deals with businesses and have no problem with that, but if I specify asked about a private purchase and am told yes, I expect not to be lied to.
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by julian0916
Verified Customer
Verified Customer
Other Employees Tagged:
Luis Rojas
, Jorge or George
Mar 19, 2026 -
Diamond Chevrolet of San Bernardino responded
Thank you for sharing your experience with us, Julian. Your feedback regarding the customization of the ChevroletSilverado 1500 WT and the communication about the purchase process are appreciated. I understand how important these details are.
I value your input on the paint concerns and the interaction with the team. If you would like to discuss this further, please reach out to me directly at Diamond Chevrolet of San Bernardino. I hope we get to provide you a better experience in the future. Thank you for considering us.
Sincerely,
Luis A Rojas - General Sales Manager
lrojas@daliaauto.com
909-883-8833
Mar 20, 2026 -
julian0916 responded
I was not able to customize any Silverado 1500 WT. I was told that I was able to buy this specific trim personal over the phone, but when I got into the dealership I was told a business needed to be attached to the purchase. This is where the bait and switch response came from. I ended up purchasing a trim that best fit my needs AFTER the WT. George( I believe that is what his name it) made it seem like the situation was cut and dry and there was no way of rectifying the issue. I will go ahead and reach out to you soon. Thank you for the response. I hope you are easier to talk to than the other guy.
Never called me back.
Took very long.Service lady Karla very rude. Won't be going back for sure
Took very long.Service lady Karla very rude. Won't be going back for sure
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by d.morales078
Verified Customer
Verified Customer
Jan 19, 2026 -
Diamond Chevrolet of San Bernardino responded
Thank you for sharing your experience with us. I appreciate your feedback and understand your concerns regarding communication and customer service. We strive to provide a positive experience at Diamond Chevrolet of San Bernardino, and I would like the opportunity to address your issues.
If you'd like to continue the conversation or provide additional details, I encourage you to reach out to me directly. Your input is appreciated.
Sincerely,
Grant O'Dell - Service Manager
godell@daliaauto.com
909-883-8833
Everyone was great and took excellent care of me.
And I got the truck I wanted.
And I got the truck I wanted.
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by mjbritt80
Verified Customer
Verified Customer
Nov 08, 2025 -
Diamond Chevrolet of San Bernardino responded
Thank you for your review! I'm glad to hear that everyone at Diamond Chevrolet of San Bernardino took excellent care of you and that you got the truck you wanted. We appreciate your feedback and look forward to serving you again in the future!
Best,
Michael Salas
msalas@daliaauto.com
Joseph Gotti was the one who helped us and he went above
and beyond to make sure that my husband’s dream truck was attainable.
and beyond to make sure that my husband’s dream truck was attainable.
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by samaya118
Verified Customer
Verified Customer
Oct 26, 2025 -
Diamond Chevrolet of San Bernardino responded
Thank you for your wonderful review, Samaya! I'm thrilled to hear that Joseph went above and beyond to help you and your husband achieve your dream truck. At Diamond Chevrolet of San Bernardino, our team strives to provide exceptional service, and it’s great to know that Joseph made a positive impact on your experience. We look forward to seeing you again soon!
Best,
Michael Salas
msalas@daliaauto.com
Very pleased with the service provided.
I appreciate all the help and the willingness to help get our dream car
I appreciate all the help and the willingness to help get our dream car
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by delizalde629
Verified Customer
Verified Customer
Oct 08, 2025 -
Diamond Chevrolet of San Bernardino responded
Thank you for your wonderful feedback! I'm thrilled to hear that you had a great experience at Diamond Chevrolet of San Bernardino and that we could help you get your dream car. We appreciate your kind words and look forward to serving you again in the future!
Best,
Michael Salas
msalas@daliaauto.com
They gave me a good deal on my trade-in and got me Into a
truck that I was looking for
truck that I was looking for
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by siglarj
Verified Customer
Verified Customer
Sep 23, 2025 -
Diamond Chevrolet of San Bernardino responded
Thank you for your wonderful feedback! I'm thrilled to hear that you received a good deal on your trade-in and found the truck you were looking for at Diamond Chevrolet of San Bernardino. We appreciate your support and hope to see you again soon!
Best,
Michael Salas
msalas@daliaauto.com
Excellent service staff was knowledgeable car buying
experience was phenomenal sales team great car I purchased was very nice
experience was phenomenal sales team great car I purchased was very nice
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by cvl8303
Verified Customer
Verified Customer
Sep 03, 2025 -
Diamond Chevrolet of San Bernardino responded
Thank you for your wonderful review! I'm thrilled to hear that you had an excellent car buying experience at Diamond Chevrolet of San Bernardino. Our knowledgeable staff works hard to ensure every customer feels supported, and we're glad to know you found the sales team great. Enjoy your new car, and we look forward to seeing you again!
Best,
Michael Salas
msalas@daliaauto.com
I had an absolutely amazing experience thanks to Joseph
Gotti! From the moment I walked onto the lot, he went above and beyond to make sure I felt comfortable, informed, and confident in my decision. He wa
Gotti! From the moment I walked onto the lot, he went above and beyond to make sure I felt comfortable, informed, and confident in my decision. He was incredibly patient, answered all of my questions (even the small ones), and truly listened to what I was looking for. He worked hard to get me the best deal possible and made the entire process smooth and stress-free. It's rare to find someone who genuinely cares about their customers the way he does. If you're looking for a trustworthy, knowledgeable, and dedicated car salesman Joseph Gotti is the one you want. Highly Recommend him. My girls even now call him Uncle Gotti.
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by jillacarrillo
Aug 08, 2025 -
Diamond Chevrolet of San Bernardino responded
Thank you, Jill! I'm happy to hear you had an amazing experience at Diamond Chevrolet of San Bernardino, especially with Joseph. It's great to know that he made you feel comfortable and informed throughout the process. We appreciate your high recommendation and look forward to serving you and your family again in the future.
Best,
Michael Salas
msalas@daliaauto.com
From beginning to ending it was a great experience!
! Thank you Josh, Dylan and team
! Thank you Josh, Dylan and team
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by eddiecardenas1992
Verified Customer
Verified Customer
Jul 31, 2025 -
Diamond Chevrolet of San Bernardino responded
Thank you, Eddie! I am glad to hear you had a great experience from start to finish at Diamond Chevrolet of San Bernardino. We'll be sure to pass along your feedback to Josh, Dylan, and the rest of our team. We look forward to seeing you again soon.
Best,
Michael Salas
msalas@daliaauto.com
The staff was friendly very welcoming and they work the
best deal to fit my budget.
best deal to fit my budget.
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by latonyal915
Verified Customer
Verified Customer
Jul 29, 2025 -
Diamond Chevrolet of San Bernardino responded
Thank you for your feedback! I am happy to hear that our staff at Diamond Chevrolet of San Bernardino made you feel welcomed and helped you find the best deal for your budget. We appreciate your support and look forward to assisting you on your next visit.
Best,
Israel Mora
(909) 883-8833