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DCH Toyota of Torrance
Torrance, CA
566 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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566 Reviews of DCH Toyota of Torrance
May 09, 2016
Informed Wasn't to pushy answered questions, and made me feel comfortable , explained a lot of details about my purchased and didn't get annoyed or seemed to t Wasn't to pushy answered questions, and made me feel comfortable , explained a lot of details about my purchased and didn't get annoyed or seemed to this was my first new purchase and he showed a lot of patients More
by 1414
Employees Worked With
Braa jermi
April 18, 2016
You guys are real pros! Philip and Jose, you guys are the best. You guys are the reason I came back to DCH Toyota of Torrance for the second purchase and it hasn't been a ye Philip and Jose, you guys are the best. You guys are the reason I came back to DCH Toyota of Torrance for the second purchase and it hasn't been a year yet since my first purchase. More
by Awesome
Employees Worked With
Phil Mullen, Phillip Rivera
March 30, 2016
Great experience. I want to thank all the people that helped me at Toyota. They were so efficient and friendly. I will recommend you to all who ask. Thanks and I love I want to thank all the people that helped me at Toyota. They were so efficient and friendly. I will recommend you to all who ask. Thanks and I love my new Rav 4... More
by britdi
Employees Worked With
The internet team...
February 18, 2016
Absolute delighted Don't always take the time to share my experiences. My past experiences have always been good at Torrance Toyota. However, last few visits were by far Don't always take the time to share my experiences. My past experiences have always been good at Torrance Toyota. However, last few visits were by far exceptional. Quick resolve to recent car trouble. The service team appears to have changed over last year. Wow - efficient, caring, friendly and super helpful in guiding me thru unexpected car trouble (my fault- darn diesel pump mix up). Kudos to team Torrance Toyota. Keep up the great work. More
by Jeanny
Employees Worked With
Mechanic Joel , Joel Alarcon
February 02, 2016
Please try a better dealership than DCH Toyota This was the worse experience in my lifetime. I am deaf and had serious issues getting DCH to communicate properly when I first leased my car. They pr This was the worse experience in my lifetime. I am deaf and had serious issues getting DCH to communicate properly when I first leased my car. They promised they would work on this disability discrimination but several months towards the end of my lease I was crushed to see that not only did they still have the same faults but had gotten even worse. I am in no way wanting any type of special hand held treatment; only to be treated equally by DCH Torrance. They made themselves completely unavailable to discuss another lease or buy out until it was too late. When I finally got through to someone after emailing every manager on there lot, all they did was the least they could do which was hollow sorry's with absolutely no real follow through. I even went in but no one was available, so I asked them to email me because I cannot hear the phone for that type of communication and they didn't reply. I understand that people with disabilities take just a little extra effort but to be treated this poorly was truly the most heartbreaking disappointment that I've experienced in my entire life. I have so many great experiences with companies such as Nordstrom, Costco, Roadrunner, Volvo, Chase; that when a company such as DCH Toyota treats you this poorly, it's not only a shock but inhumane. ~ Ruben Nathan Ponton More
by nathanponton
Employees Worked With
Entire staff (especially management)
December 05, 2015
Great friendly service. Honest. Reliable. They make you feel like family. They explain everything clearly and thoroughly. They don't try to sell you on something you don't need. Speedy service They make you feel like family. They explain everything clearly and thoroughly. They don't try to sell you on something you don't need. Speedy service. More
by D smith10
Employees Worked With
Sean Evans and Richard Perez, Sean Evans
November 19, 2015
They were great until they got paid I bought a used vehicle from DCH Toyota and the staff was eager and accommodating until I left with the car. Two days later, an issue they claimed to I bought a used vehicle from DCH Toyota and the staff was eager and accommodating until I left with the car. Two days later, an issue they claimed to have corrected, reappeared. Now, my emails are going unanswered. It's under warranty so I'll update this rating once issues are resolved. More
by Ktm
Employees Worked With
Loyd
October 06, 2015
Totally shady We listed our vehicle on Autotrader a month ago and said that we would shop for a new car whenever we sold our old car. Well, we got a call on Saturda We listed our vehicle on Autotrader a month ago and said that we would shop for a new car whenever we sold our old car. Well, we got a call on Saturday night and the old car was gone an hour later. Since we needed to replace the old car by Monday morning, I spent 11 hours going from dealership to dealership on Sunday trying to find the best car at the best price. Most of the car dealerships were basically the same (salesmen doing what they do) but DCH Toyota stood out as really dishonest and I feel like I need to share that experience here. First, if you are considering a vehicle from DCH Toyota, you need to know that all cars at DCH Toyota come pre-installed with a $1,000 Lojack-type system (which is non-negotiable). So, if you are looking for a good price on a vehicle, know that anything you get from DCH Toyota is going to come with an additional cost for a high profit margin alarm system (which, at some point in the future, you have to pay a service fee to use). If you are looking for the best price, look elsewhere. If you really want that type of alarm system, buy the car from another dealership and take it to Best Buy where you can get a similar system installed for hundreds cheaper. I went to DCH Toyota because they provided a competitive Truecar price. When I got there we took the car for a test drive and started talking numbers. After adding the alarm system to the Truecar price they were a few hundred dollars higher than the lowest price I found on an identical vehicle at Carson Toyota. I told them that I was going to drive to Carson to buy the car for $32,263, but if they called me before I got there and agreed to match the price I would buy it from them. 12 minutes later I got a call to come back to DCH Toyota because they were willing sell it to me for that price. Great! I turned around, got back to the dealership, and started to fill out the paperwork. An hour later they told me that they changed their mind and they won’t sell the car for $32,263. There is no way around it…telling customers that you are going to sell them a car for an exact price on the phone and the changing your mind when they get to your dealership is just dishonest. I guess they thought that if they got me back to the dealership I would just give up and buy it from them. It didn’t work. When I was going from dealership to dealership I used the Truecar pricing from DCH Toyota as the jumping-off point in negotiations. I kept hearing, over and over again, that DCH is notorious for being shady. The salespeople from the other dealerships said that DCH advertises low prices and then, once you get there, won't sell you the car unless you agree to overpriced options. I heard this from at least 5 different dealerships, but I assumed that the other dealerships were lying to get a sale. After all was said and done, I can say that the other dealerships were right. This place is shady. In case you were wondering, the least expensive dealership for my Sienna was Carson Toyota. I spoke with Dianne and Greg and they beat the lowest price I was able to find from any other dealership and the buying process was pain free. While I don't know if you would have the same luck as I had, and I have no affiliation with Carson Toyota, I would encourage you to shop around and take your best offer to them. See if they will beat it. More
by CarGuy696969
Employees Worked With
Not Sure
September 13, 2015
Fraud, cheater if you're a woman, they found their prey. False advertising, manipulation. Price advertised and price quoted more than double. Check carefully befor if you're a woman, they found their prey. False advertising, manipulation. Price advertised and price quoted more than double. Check carefully before signing anything. More
by connedbydealer
Employees Worked With
Jose the Manager
August 27, 2015
Finally a Dealer That Stands Up for the Customer Very long story but essence is Culver City Toyota completely screwed us over for four years over what we now know is a Toyota recognized problem with Very long story but essence is Culver City Toyota completely screwed us over for four years over what we now know is a Toyota recognized problem with a random "popping" noise coming from both sliding rear doors when opened. After getting the complete runaround for four years a third party independent shop showed us an internal Toyota Service document discussing popping noise from 2011 Siennas dated one month after we paid cash for our 2011 Sienna. DCH also uncovered fact that Culver City was trying to get us to pay for unnecessary repairs. Ultimately Culver City GM is now gone. But the best news is Toyota has agreed to buy back our 2011 Sienna and we had a major windfall come our way. Very happy with DCH and the help getting all taken care of. More
by 2011Sienna
Employees Worked With
Sean Evans, Dana Boomhower, Sean Evans
