DCH Toyota of Torrance

Test drive at DCH Toyota This is a very big dealership! There facilities are absolutly fabulous love! I took a test drive with Aaron Castro The test drive route was very ni This is a very big dealership! There facilities are absolutly fabulous love! I took a test drive with Aaron Castro The test drive route was very nice with zero traffic! More

Got a good deal ! I bought a cat here from Aaron Castro a few months ago! He was very helpful polite and courteous ! I had some questions about the car and so I went b I bought a cat here from Aaron Castro a few months ago! He was very helpful polite and courteous ! I had some questions about the car and so I went back and Aaron spent almost an hour going over everything again! Thanks again DCH Toyota and thanks Aaron! More

Approval with no payment but salesman kept insisting on down My boyfriend and I into the dealership with a pre-approval from a bank. The bank already had all of our paystubs etc that were needed. The transaction My boyfriend and I into the dealership with a pre-approval from a bank. The bank already had all of our paystubs etc that were needed. The transaction should have been smooth, but the salesman Jeff kept insisting on a down payment that was not needed. Our approval was with $0 down, all that was need was for the credit app to be sent to the bank. After going back and forth we were told to go home and they would call us tomorrow. The call never came, so we called the bank and was told that we had been approved all we needed to do was return to the dealership to pick up the vehicle. So, we called the dealership and was told it was ok to come pick up the vehicle. On 2/18/17, my boyfriend returned to pick up the vehicle and was told by Jeff that he needed to put $2500 down to take the car which was not apart of the agreement with the bank. So, my boyfriend stated that he was not putting money down and was already approved with $0 down from the bank, since we had already spoken to the bank and gotten all the specifics of the deal including how much monthly payments were to be. So after being hounded about a down payment that was not apart of the deal with the bank we left without the car we were approved to buy. This was the worst experience I have ever had at a dealership with any salesperson. I would never return here, nor recommend DCH Toyota to anyone More

Great service at DCH Vehicle Exchange Program was... My Service Advisor referred Vehicle Exchange Manager Hudson Lee to me. He is very straightforward with his words. Since I am in service for my wife's My Service Advisor referred Vehicle Exchange Manager Hudson Lee to me. He is very straightforward with his words. Since I am in service for my wife's highlander and I just want to asked him about a new 2017 Toyota Camry SE and I had an older Camry that I want trade in. He go ahead appraise my Camry without seeing it just base on my service record and he gave me very good trade in price. we went over to test drive the Camry SE he go through the function and benefit of the car with me.i was so impress by his integrity and price. Ian end up buying a car from him that day. More

Car availability confirmed over ther phone was not there I rec'd a call from Angelina, 310-602-7877, who left a message and asked if I was still coming. I called back at 11:00am, got her voicemail, and co I rec'd a call from Angelina, 310-602-7877, who left a message and asked if I was still coming. I called back at 11:00am, got her voicemail, and confirmed that I would indeed be there. Since I was traveling there from OC, I remindeded her in the message that I was there for a specific car, 2014 Volt, and to please call me and if the car was no longer available and save me a trip. I drove to Torrance and arrived approx 12:15. I was told that Angelina was not available and was greeted by another salesman a few minutes later. He brought me the news that the Volt had been sold about an hour ago. The poor of professionalism and lack of consideration is beyond comprehension in today's world. Your emails and and phone calls seem to go out quickly, but it does not seem that there is any communication and cohesiveness in your operations. Frustrated in OC. More

Thanksgiving Day Failure I called the dealership on 11/20/2016 and talked to a very nice young lady to verify if a car ( 2011 Audi A3 Sportback ) was available. She checked fo I called the dealership on 11/20/2016 and talked to a very nice young lady to verify if a car ( 2011 Audi A3 Sportback ) was available. She checked for me and said it was and checked for a sunroof on the vehicle. She said she would like to have me speak with someone and could she call me back shortly. I did a notice through USAA car buying service that I was interested in the vehicle. I get a call from another gentleman named Aaron, I told him I was working with this other nice lady that was working with me already. He says he doesn't know why she had she was dealing with me and that he was the Internet Sales Manager and that she didn't have the right to speak for anyone and that she was just a receptionist. So on and so on. I get off the phone with him and call back and asked for a GM. I got to speak with another person named Shawn. I explained what had happened and that I would like to offer $500.00 below their price. He says he will take care of me and Aaron is a good guy. He gives me the how people call and just see if they can get the price down on a good deal, explained they were upside down on the vehicle and could not take any less. I go along. He puts me in touch with Jon, Another Sales rep. Jon worked with me and was great with questions. I ask if could do deposit on the car. in California they can't hold a car with a deposit. First come first served. I had asked if the Dealership could pick me up at LAX If I flew in, Yes, we can. I did a request for the money from USAA and sent a funds check via E-Mail. Things are looking good. I arranged for my wife Marie and myself to fly out from Tucson, Arizona. The first you lady I spoke with, Jazmin worked with Jon and I to get us picked up at LAX on Wednesday morning. She get's us at LAX. What a nice thing of them to do. She get's us to the dealer and hand us to over to Jon. He has the car ready for us to view. Jazmin say's good bye and that she was done for the day and it was indeed her day off. Once again how nice for her to come in on her day off to get us. We walk around the corner to see the car and it's nice. I tell Jon that a piece of the car was missing. A Thule bike rack that was on top of the car in all of the photo's. I tell him that the rack will need to go back onto the car. He goes and speaks with the manager who I spoke with. Shawn comes over explains it should be over in the clean up area or someone could have stolen it off the car. The car needs another small repair on back of the passenger seat and off it goes. Jon comes back with bad news. The rack can't be found. I explain that it was on the car in all of the sales picture. He goes off to the manager again and returns with that they can look for it again on Friday or find one to replace it with. Lot's of folks are off work due to the holiday. We go about about looking for the price of the replacement rack and attachments. Price of about $1200.00. So, I tell him we won't go home with the car unless they do a purchase order and ship it or adjust the purchase price of the car. Once again the manager will replace it with another used or cheaper rack. Nope it's advertised. I tell Jon that I'm getting some really bad vibes about this manager and how the whole deal of that they will not replace the item or adjust the sales price of the car. We had also done some research on the car while we had been waiting. The car has been with them for 60+ days, and the the bait and switch. Jon understands my frustration and apologizes for everything. We tell him that we feel at this point I'm better off getting a rental from enterprise and just going home. We thank him and let him know that we held no ill feelings of himself and or Jazmin. Actually, If it weren't for these two hard working caring individuals we would have not gotten there. Look for one of these two if you go there. They are awesome. *** Break *** My big message is to the GM Chris Hunter and parent Company DCH Auto Group.Take care of your young hardworking folks that are genuine. Please review who works for you, Sir. You have a few that are looking out for their commission check and or stuff they can take from you to make a living. We may just have been only one of customers that were willing to travel 550 miles, give up two day's and about $750 dollars to buy a used car. Excepting that we went home without the cat I had to learn a hard lesson. More

Three brand new cars!! Financed three cars for myself, son, and daughter! Ihab the finance manager over at DCH is AWESOME!!! He made the deals worth my while and very afford Financed three cars for myself, son, and daughter! Ihab the finance manager over at DCH is AWESOME!!! He made the deals worth my while and very affordable. If you're looking for a dealership with no hassle, no pressure, and a awesome buying experience then go to DCH of Torrance and ask for Ihab! ?????????? More

Sold car underneath me When in test drove and started talking number saleman when to talk to sale manager came back and told us the car was sold when when we had the keys an When in test drove and started talking number saleman when to talk to sale manager came back and told us the car was sold when when we had the keys and had just test drove. Terrible thing to do to a customer there model is D C H It means Delivering customer happiness I got nothing of that Terrible, no integrity, honesty 😁😱😤🙁😮👎🏽👎🏽👎🏽👎🏽 More