Crossroads Ford Lincoln Southern Pines

Service Absolutely with out a doubt, the best customer service I have ever received in my 30+ years of automobile ownership. I have been a faithful customer Absolutely with out a doubt, the best customer service I have ever received in my 30+ years of automobile ownership. I have been a faithful customer since a bought my 1st Lincoln 2010 at cross roads, Southern Pines. I have never gone anywhere else and don't plan on ever changing dealerships! Outstanding in everything they do! More

Always 5 Stars Went in to check a possible electrical issue. Appointment was scheduled with Melissa and Scott met with me when it was time for the appointment. Bot Went in to check a possible electrical issue. Appointment was scheduled with Melissa and Scott met with me when it was time for the appointment. Both are top notch and service was quick. Our sales person from a year ago saw us and stopped by to talk. Great experience. More

Getting Better I have had mostly good experiences at this dealership. I have taken my Ford vehicles here for service, most of the time. Wait times are not excessiv I have had mostly good experiences at this dealership. I have taken my Ford vehicles here for service, most of the time. Wait times are not excessive, and their prices are often very good, compared to other shops in the area. While I wait for the service to be done, I usually walk the lot and look at the new and used vehicles for sale. Both the service staff and sales staff seem friendly and helpful. I have used the shuttle service several times, which is also an added benefit. Two things they could improve on: 1) Often when I call the service center on the phone in order to make an appointment or ask a question, it takes a long time for someone to pick up the line. A few times no one picked up at all, even after waiting ten minutes. This doesn't happen always, but often enough to be a concern. 2) After my service is complete, the check-out process does not always meet my expectations. I usually have to ask what they found and what they did. They should out of courtesy do this every time without me having to ask. This is what other service shops do for me, why not here? Also, I am retired military and have received a discount for this in the past, but only if I ask. I have been going to this shop for four years now with two Ford vehicles. They should know who I am by now, see my past discounts on their system, and apply them automatically. Again, other shops I go to with other vehicles do this automatically, why not here? More

Best experience yet I live in Florida. I have a home in Pinehurst, and out of curiosity went to this dealership (Note -I sold cars while in college) Without a doubt, I live in Florida. I have a home in Pinehurst, and out of curiosity went to this dealership (Note -I sold cars while in college) Without a doubt, this was the best purchasing experience I've had. The Sales personal, and the paperwork division were both excellent. I would recommend this dealership to anyone. To have the quality people this dealership has, says something about the ownership and management. Try it, you won't be sorry. . More

Looking for a new service center now. Service rep tried to scam us, told us we jad a scratch on our brake rotor. When we asked service technician, he said the rotor was NOT scratched. This Service rep tried to scam us, told us we jad a scratch on our brake rotor. When we asked service technician, he said the rotor was NOT scratched. This is the second time Crossroads has tried to upcharge us, and we are never going back. More

Outstanding Dealer I've worked for auto Dealers for 44 years as a auto tech, and do know how they work and operate, and have to say this crossroad ford dealer is on the I've worked for auto Dealers for 44 years as a auto tech, and do know how they work and operate, and have to say this crossroad ford dealer is on the top of my list. Very nice Folks and really do want to help you. And NOT just in and out the door stuff. Glad to see them come into the area. More

Met all expectations Sales and financing were easy and fast. Very satisfied. Shopped online, and settled on Crossroads. Went to the dealership and was drove away in a n Sales and financing were easy and fast. Very satisfied. Shopped online, and settled on Crossroads. Went to the dealership and was drove away in a new truck in a matter of a couple of hours. More

Follow up after purchase Discovered an issue after purchase. Stopped by while traveling thru town. Service department and sales department handled issue in less than hour. Gre Discovered an issue after purchase. Stopped by while traveling thru town. Service department and sales department handled issue in less than hour. Great people to work with. More

Service for Lincoln MKX My service visit was handled quickly and efficiently. My service rep notified me that my inspection was due next month and said that it could be done My service visit was handled quickly and efficiently. My service rep notified me that my inspection was due next month and said that it could be done at that time. This saved me from a return visit for inspection. More

Recall Service ordered part and notified me as soon as it was in then promptly scheduled service. Friendly staff and good service. Definitely would recommend Service ordered part and notified me as soon as it was in then promptly scheduled service. Friendly staff and good service. Definitely would recommend them. More