Crossroads Ford Lincoln Southern Pines

Great experience Very friendly staff, great atmosphere, and quick service. Didn't have the truck I wanted but was able to test drive one similar while they shipped the Very friendly staff, great atmosphere, and quick service. Didn't have the truck I wanted but was able to test drive one similar while they shipped the one I wanted there in less then 12 hours. The whole car buying process took less then 3 hours from start to finish with me leaving with a big smile after a complete walk through of my new truck. John Bullard was an exceptional salesman! Highly recommended and would love to buy my next ford from there. More

Patient It took me several days to decide on which car to get. I never felt rushed to make a decision. Debbie was very patient with me and I appreciated that It took me several days to decide on which car to get. I never felt rushed to make a decision. Debbie was very patient with me and I appreciated that so much. When the deal was finally done, I felt like part of the Crossroads family. More

Outstanding Had an emergency and Ann Bell got me in and fixed asap. I have always used Ford service Dept's and this one is by far the best in my past 17 yrs with Had an emergency and Ann Bell got me in and fixed asap. I have always used Ford service Dept's and this one is by far the best in my past 17 yrs with Ford vehicles. More

Alwats fast coureteous service. Crossroads of So Pines has continued to offer great service as if they were still Bill Smith Ford. I plan on being a customer for a long time. Crossroads of So Pines has continued to offer great service as if they were still Bill Smith Ford. I plan on being a customer for a long time. More

Professional and courteous. Not what we expected. Crossroads team was not pushy and accommodated all our questions and concerns. Emily was polite, professional, and 100 percent courteous and kind dur Crossroads team was not pushy and accommodated all our questions and concerns. Emily was polite, professional, and 100 percent courteous and kind during the entire process. Her genuine behavior is why we purchased the vehicle at Crossroads. Thanks again! More

Service recall I dropped my car off and then picked it up after service was completed. I was treated as I expected to be treated. They knew my name and were courteou I dropped my car off and then picked it up after service was completed. I was treated as I expected to be treated. They knew my name and were courteous. Thank you. Jeanne Lally More

Service on my 2014 Fusion I've had my previous Lincoln serviced there, and I purchased my Fusion there as well. I've always had first class service by courteous - friendly serv I've had my previous Lincoln serviced there, and I purchased my Fusion there as well. I've always had first class service by courteous - friendly service staff. I will purchase my next Ford from Crossroads Ford Lincoln Southern Pines. I'm very pleased with the staff and service. More

Service I have been having my vehicles serviced at this location for years. Ann Bell has been my primary service rep. She is a true asset to the dealership. S I have been having my vehicles serviced at this location for years. Ann Bell has been my primary service rep. She is a true asset to the dealership. She is thoughtful, professional, and very experienced in her field. Great work Ann. More

great job everyone in the service dept. are very professional and truly care for customers needs. service dept. was very clean. customer area is well kept and n everyone in the service dept. are very professional and truly care for customers needs. service dept. was very clean. customer area is well kept and neat. More

Great service The entire service department has always been very professional with top notch service whether by appointment or not. Very timely turn-around and neve The entire service department has always been very professional with top notch service whether by appointment or not. Very timely turn-around and never a problem; they go out of there way to be helpful and make sure everything is done completely. More