Copeland Subaru Hyannis

Everton, one of the service advisors at Copeland Subaru, could not have been more courteous, helpful or professional. He is an asset to the Copeland organization. The service to my 2015 Outback was complete could not have been more courteous, helpful or professional. He is an asset to the Copeland organization. The service to my 2015 Outback was completed satisfactorily and on time. More

We were on vacation in Cape Cod when we lost all audio in our Outback. After trying unsuccessfully to reset it according to the manual, I called Copeland. They were able to fit us in and fix the problem that our Outback. After trying unsuccessfully to reset it according to the manual, I called Copeland. They were able to fit us in and fix the problem that same day. The cost was covered by our Subaru warranty. More

They took time to be sure that the vehicle was safe. Shuttle drivers were particularly awesome. I will certainly take our family car here again. Shuttle drivers were particularly awesome. I will certainly take our family car here again. More

Scheduled my visit promptly. Received confirmation electronically. Was received w/o waiting and my vehicle was return in th he timeframe promised. The waiting area was clean, comfortable, with bevera electronically. Was received w/o waiting and my vehicle was return in th he timeframe promised. The waiting area was clean, comfortable, with beverages and snacks More

Everyone at this establishment is very friendly and professional. I would and have recommended this dealership to friends and family. We are very satisfied. This was our third time doing business here. professional. I would and have recommended this dealership to friends and family. We are very satisfied. This was our third time doing business here. More

Service is always great! The guys at Copeland always make me feel like family! They got me right in and on my way in a timely manner as usual. me feel like family! They got me right in and on my way in a timely manner as usual. More

I wanted to have my headlight fixed. The part was not in stock, but they said the could get it in a day. I figured I would come back when the part was in, but they said I needed to leave my car there in or stock, but they said the could get it in a day. I figured I would come back when the part was in, but they said I needed to leave my car there in order for the part to be ordered. This made no sense to me and I asked many questions about it - but they said that was the way it was - otherwise it would be a special order and would cost more and take longer. I honestly still don’t understand. I cannot go without a car for 2 days. I still have a broken headlight and am just plain frustrated with the service center!! Everton was nice, and he didn’t really seem to understand it either - it was direction from his supervisor. I’m frustrated all over again just thinking about it 😡 More

They very personable and answered all my questons took very care of my needs they had a couoke of vehicles to show me and had a very good test drive very care of my needs they had a couoke of vehicles to show me and had a very good test drive More

I am in need of a part replacement, have called to schedule a service, no answer, left a message for service and not called back, then called on Sat. And left a message so will see what happens next. schedule a service, no answer, left a message for service and not called back, then called on Sat. And left a message so will see what happens next. This is frustrating. More

The dealership has recently been sold tonew owners The dealership has recently been sold to new owners (third time in the past few years.) It has the.potential to be better but constant change of p The dealership has recently been sold to new owners (third time in the past few years.) It has the.potential to be better but constant change of people has been an issue for me. My service was an oil change, pretty basic and no issues. I have an older car which has needed a lot of attention in the past few years so I hope that they have retained experienced technicians. The facility could use some upgrades particularly a customer waiting area that is separate from the new car show room but that is not a huge issue. All in all the experience was good. J Axner More