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Copeland Subaru Hyannis

Hyannis, MA

4.9
1,208 Reviews

95 Falmouth Rd

Hyannis, MA

02601

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1,208 Reviews of Copeland Subaru Hyannis

July 12, 2021

Salesman George Costa extremely helpful getting car registered and ferried to Nantucket Sales manager also helpful and cooperative Car was delivered clean and. The telephone was answered promptly a More

by jay.wertheimer2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Bertrand, George Costa
Jul 12, 2021 -

Copeland Subaru Hyannis responded

Jay, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! George and our team here at Copeland Subaru Hyannis are glad to have you as a customer. Bryan Scarpellini Managing Partner

July 12, 2021

George C in sales was very easy to work with and made the process simple & efficient. Chris L in business office was also great to work with. Overall, we’re extremely pleased with our entire experien More

by HABSMB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Chris DaCosta
Jul 12, 2021 -

Copeland Subaru Hyannis responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that both Chris and George could make this a top-notch experience! We hope you enjoy your new purchase! We look forward to continuing to serve you in the future! Bryan Scarpellini Managing Partner

July 11, 2021

Great friendly service and easy to work with. We feel we were treated with great respect as we were just retired from the armed services and just relocated More

by PATTY_3698
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Patrick Fortin
July 10, 2021

Brought my 2011 Subaru Outback in for brake service (pads, rotors on front). Sign-in process was quick and very courteous. Waiting area was clean and very well laid out. The technician performed a qu More

by pbk2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Jul 12, 2021 -

Copeland Subaru Hyannis responded

Thank you for the kind words for our service department! Thomas and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

July 10, 2021

Copeland Subaru is a very customer focused and friendly business. They helped guide us through our new car purchase to make it simple. Thanks to Lucas, Max, and Chris for getting us into our new Subaru. More

by DROSENBL1024
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maxwell Martin-Simmons , Keith Bertrand, Chris DaCosta, Lucas Ventimiglia
Jul 12, 2021 -

Copeland Subaru Hyannis responded

We are very happy to hear Lucas, Max and Chris provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new Subaru! Bryan Scarpellini Managing Partner

July 10, 2021

First visit to service department since it became Copeland. Service intake was prompt and courteous. Oil, filter and tire rotation completed in good time. A/C analysis took longer but still prompt. R More

by DNPAT01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Jul 12, 2021 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear Everton and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

July 09, 2021

Had a wonderful experience. Keith Bertrand was terrific and he went out of his way to make it a great experience. I love the car!! More

by eileenkelley8514
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Bertrand, Patrick Fortin
Jul 09, 2021 -

Copeland Subaru Hyannis responded

Thank you so much, Eileen, for your kind words for Keith and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to serving you again! Bryan Scarpellini Managing Partner

July 09, 2021

Stopped in for an oil change. Tom McCarthy took great care of me and it was done quickly. About time to consider another Subaru and will definately check out their inventory when ready. More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Jul 09, 2021 -

Copeland Subaru Hyannis responded

Thank you, David, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom and the team met your expectations. Thank you again for choosing Copeland Subaru Hyannis, we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

July 09, 2021

This was a very high pressure dealership. I took my car in for service for an oil change an tire rotation and inspection next thing I know the service rep comes out with a whole list of things that were su More

by JPZ18FAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Everton Gouveia
Jul 09, 2021 -

Copeland Subaru Hyannis responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to verify your records and look at the recommended items together with you so that we can help prioritize what is most important down to those items that can wait to be done last. Please let me know when you're available and we'll be happy to put the car up in and air and look at these items with you at your convenience. Feel free to reach out to Patrick our Service Manager or Myself at your convenience. Bryan Scarpellini Managing Partner bryan@countoncopeland.com

July 08, 2021

Very friendly service center and opens very early at 7am! I brought my forester in for the rear bolt recall! Everything was done in a reasonable amount of time and was told my car’s rear bolt never loosened! More

by HAMELSTEVEN64
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Jul 08, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. We appreciate your business here at Copeland Subaru Hyannis, Steven. Bryan Scarpellini Managing Partner

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