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Copeland Subaru Hyannis

Hyannis, MA

4.9
1,278 Reviews

95 Falmouth Rd

Hyannis, MA

02601

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1,278 Reviews of Copeland Subaru Hyannis

August 14, 2021

Are used to cope with Subaru for a recent service and it was great! I have since purchased a new vehicle and the salesman George Costa was excellent. And Chris the manager was very helpful and closing all t More

by TREDMOND35
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Chris DaCosta
Aug 16, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your excellent review! We are so glad that George and Chris had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new Subaru, and we look forward to serving you again! Bryan Scarpellini Managing Partner

August 13, 2021

I was disappointed that someone ordered the wrong part Which means I have to make another trip from Vineyard, not what I wanted to have to do More

by robertlubran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Everton Gouveia
Aug 13, 2021 -

Copeland Subaru Hyannis responded

Robert, Thank you for the feedback. I'm sorry that the part ordered was incorrect. We value your support and want to help in any way possible. While we know how hard it is to get vehicles to and from the Island, we want to see if we can help make that a little easier. When you are ready to have the part installed, please let me know so that we can help get the vehicle picked up and dropped off at the boat for you should that help. Bryan Scarpellini Managing Partner bryan@countoncopeland.com

Aug 18, 2021 -

robertlubran responded

It costs me $192 to bring my car over from Martha's Vineyard to Hyannis for service. I don't wanat to have to come over for a third time this summer at a cost of $192. I understand the part in question does not affect the safety of my vehicle. This is a car that we only drive in the summer when we are on Martha's Vineyard. Therefore, I'd like to request that the repair be made next summer (2022).

August 13, 2021

Copeland gave me excellent service a great car with a great price I am totally satisfied. They also had the nicest waiting room and the cleanest restrooms I have ever seen More

by MURPHYUMP@aol.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wayburn, Patrick Fortin
Aug 16, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

August 12, 2021

Best service I’ve ever seen, very trustworthy and look out for the beat interest if you and your car. Very transparent, I’ll always get my car worked on there. More

by lukeventimiglia2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Aug 12, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We appreciate your business, and we look forward to having you as one of our valued customers for years to come, Luke! Bryan Scarpellini Managing Partner

August 12, 2021

This is an excellent dealership. The service department is top rate. From the moment I arrived Essence and Patrick were wonderful, professional and friendly. Then Tom McCarthy took over and within 24 hours More

by rgc18
Recommend Dealer
Yes
Employees Worked With
Essence, Chris DaCosta, Patrick Packenham, Thomas McCarthy
Aug 12, 2021 -

Copeland Subaru Hyannis responded

Thank you! Essence, Patrick, Tom and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

August 12, 2021

Very knowledgeable, friendly, took the time to answer all my questions. I was very pleased with the ease of the transaction both with my salesman and with the financial manager. More

by IGLER82
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Justin Phillips, Patrick Fortin
Aug 13, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Copeland Subaru Hyannis are glad to have you as a customer. Bryan Scarpellini Managing Partner

August 10, 2021

Love these guys. Fantastic people. They are always so adamant on helping you in the most effective way. Always leaving that place happy when I get my car serviced. More

by Jerbear8282
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Aug 10, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Bryan Scarpellini Managing Partner

August 10, 2021

Very clean waiting room, very efficient, service was done half an hour earlier.Tom McCarthy was very friendly and knowledgeable, answered questions we had and made suggestions More

by connolly949
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Aug 10, 2021 -

Copeland Subaru Hyannis responded

We appreciate you taking the time to leave us a five-star review. It's great to hear that Tom was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

August 10, 2021

This was my first time to Copeland. I appreciate the easy access to the dealership and drive-up to the service department. The waiting area was clean and pleasant and the staff was wonderful-welcoming, polit More

by gillwill30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Essence Mahoney & 2 male courtesy drivers (whose names I don't know)
Aug 11, 2021 -

Copeland Subaru Hyannis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

August 08, 2021

I went to the dealership and got a test drive for the car I wanted. Car drives nice. People at the dealership were very friendly and helpful. More

by NATHANALEX66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Patrick Fortin
Aug 09, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

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