Back

Copeland Subaru Hyannis

Hyannis, MA

4.9
1,280 Reviews

95 Falmouth Rd

Hyannis, MA

02601

Directions

By Type

1,280 Reviews of Copeland Subaru Hyannis

December 28, 2021

The dealer was fast efficient and and delivered great customer service, it was a great experience More

by MIKEP494
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Dec 29, 2021 -

Copeland Subaru Hyannis responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Copeland Subaru Hyannis! Bryan Scarpellini Managing Partner

December 24, 2021

Max and Chris truly delivered on the exceptional service. One of the best experiences I’ve had at a dealer ship More

by JILLIANSARAROBERTS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Max Martin-Simmons
Dec 28, 2021 -

Copeland Subaru Hyannis responded

Jillian, Congratulations on your new vehicle! We are so glad that Max and Chris had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Bryan Scarpellini Managing Partner

December 24, 2021

Professional staff. Timely and great communication. Work done ahead of predicted time and charge was lower than the estimate More

by JOHNBUCUVALAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Young woman in service at first desk
Dec 28, 2021 -

Copeland Subaru Hyannis responded

John, We appreciate your business and our team looks forward to serving you again soon! Bryan Scarpellini Managing Partner

December 19, 2021

I was met but a very nice man, Everton who took care of all my needs. More

by nedpenberthy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Dec 20, 2021 -

Copeland Subaru Hyannis responded

Thank you for your business and this review. We're happy to hear Everton was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Bryan Scarpellini Managing Partner

December 18, 2021

The gentleman in the service dept i checked in with was very courteous and helpful. They young woman who checked me out and retrieved my car was also very courteous. More

by HEADPLUMB12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
December 18, 2021

Essence was a dream service support. You all are most fortunate to have her!! Grateful!!! Appreciative!! More

by SEWALLW4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Essence
Dec 20, 2021 -

Copeland Subaru Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

December 18, 2021

They were very pleasant, helpful and explained exactly what was going to be done on my car. The only issue was that when I made the appointment on line it indicated a courtesy van would be available to t More

by ANNKRUZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Dec 20, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your review. I am so glad that we had the opportunity to work with you, and thrilled that you found your experience with us to be a positive one at Copeland Subaru Hyannis. I apologize for the confusion with the courtesy van. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

December 18, 2021

They are pleasant , efficient and quick on service. I plan on returning for all my service. More

by TBECKLOFF0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Dec 20, 2021 -

Copeland Subaru Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

December 17, 2021

I was extremely happy with the service provided by Everton Gouveia Service Advisor. He was knowledgeable about the service I requested and provided information on what services I needed to add on tha More

by GIBVELU7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service person on that day. He was the one who actually worked on my car, didn’t get his name but he was also great and patient as he showed me how to work the new car starter., Everton Gouveia
Dec 18, 2021 -

Copeland Subaru Hyannis responded

Thank you so much for your kind words, Vera, and for taking the time to leave us this wonderful feedback! Bryan Scarpellini Managing Partner

December 17, 2021

The pandemic is still raging in MA and nor one of your people was wearing a mask. I didn’t like the risk you put us through, even though we were fully vaccinated. More

by ANDREWPICKENSLASHLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Everton Gouveia, Thomas McCarthy
Dec 17, 2021 -

Copeland Subaru Hyannis responded

Thank you Andrew for your feedback. While we all look to find the new "normal" and navigate what's in the best interest of both our customers and our employees, we are following the current MA Covid guidelines. I'm sorry if that left you feeling unsafe. If we can help in the future with contactless service or local pickup and delivery, please let Patrick or myself know and we will do our best to accommodate. Bryan Scarpellini - Managing Partner

Dec 17, 2021 -

ANDREWPICKENSLASHLEY responded

Nor good enough, Bryan.

...
78
...