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Copeland Subaru Hyannis

Hyannis, MA

4.9
1,278 Reviews

95 Falmouth Rd

Hyannis, MA

02601

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1,278 Reviews of Copeland Subaru Hyannis

July 28, 2021

Nice and peaceful. Snack bar, rest area. Good service, Close by. Clean and a lot of magazines. Too many Spanish magazines though. Friendly service with a smile More

by ekistanova
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham, Everton Gouveia, Thomas McCarthy
Jul 28, 2021 -

Copeland Subaru Hyannis responded

Thank you for choosing Copeland Subaru Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

July 27, 2021

This was the first time I have used this dealership they were friendly and helpful He walked around the car said everything looked good showed me to the waiting room and 20 minutes later I was done More

by Rickenz57
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Everton Gouveia
Jul 28, 2021 -

Copeland Subaru Hyannis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Bryan Scarpellini Managing Partner

July 26, 2021

Sales personnel was attentive friendly and thorough. George took as much time as I needed to answer all my questions and test drive models I was interested in. I was very pleased to be able to purchas More

by Jan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Costa, Chris DaCosta, Everton Gouveia
Jul 26, 2021 -

Copeland Subaru Hyannis responded

Jan, Thank you for taking the time to share your thoughts on working with George and our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

July 23, 2021

We had a great experience at Copeland Subaru. Everyone was so helpful and friendly, without being pushy. Rob helped us get our car and we had such a positive and easy experience with him. He gave us all t More

by MOLMOYN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris DaCosta, Robert Wayburn, Patrick Packenham
Jul 24, 2021 -

Copeland Subaru Hyannis responded

Thank you for sharing this wonderful feedback for Rob and the team! We're happy to hear you had such a positive experience and hope you enjoy your new Subaru. We truly appreciate your feedback! Bryan Scarpellini Managing Partner

July 22, 2021

Great staff - car ready when stated - always pleasant and attentive- will return in future - been to other dealers - they do not stand up to you guys! More

by dmoore-51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
Jul 23, 2021 -

Copeland Subaru Hyannis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Copeland Subaru Hyannis. Bryan Scarpellini Managing Partner

July 22, 2021

Excellent service , staff is wonderful ! I have been there twice and I am very very happy with the wonderful people, smile, friendly customer service! Thank you More

by athinapanagiotidis62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t Remember the name of the person, Patrick Fortin, Patrick Packenham
Jul 23, 2021 -

Copeland Subaru Hyannis responded

Thanks for your feedback on your recent visit to Copeland Subaru Hyannis. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Bryan Scarpellini Managing Partner

July 21, 2021

First time visit under new ownership--service rep very inexperienced. Could not answer basic questions. Either train reps or hire experienced reps. Need marked improvement in this area. More

by LUEAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Essence Mahoney
Jul 21, 2021 -

Copeland Subaru Hyannis responded

We apologize that this visit did not live up to the high standards that we have all come to expect from our team. Taking the time to train young men and women who express interest in the automotive industry can at times prove challenging but we appreciate your patience and feedback. We will continue to work hard to train these young individuals to come up to speed as quickly as possible while helping to minimize any inconvenience to our customers. Patrick, myself and the remainder of the team have been and will continue to be available if we can be of any assistance. Please feel free to grab one of us at any time. Bryan Scarpellini - Managing Partner.

Jul 21, 2021 -

LUEAN responded

Thank you for your response. I just wanted to call this one area to your attention. I've been going to this dealer location since 2014.

July 20, 2021

Bought from out of state. Seamless transaction. Car was in excellent condition. They do lots of work to get their cars as close to new as possible. Down to new fuse covers More

by SETH21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wayburn
Jul 20, 2021 -

Copeland Subaru Hyannis responded

Thank you, Seth, for choosing Copeland Subaru Hyannis, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Bryan Scarpellini Managing Partner

July 20, 2021

Very efficient and helpful. Service department picked up my car from work and returned it before my shift was over. I would use them again. More

by TRAVEL0621
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham
Jul 20, 2021 -

Copeland Subaru Hyannis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Bryan Scarpellini Managing Partner

July 20, 2021

Good service—efficient and fast.Express service works Good service—efficient and fast. Express service works well. You are in and out quickly which is most helpful! Representatives were friendly and he More

by Quiltlady48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Packenham
Jul 21, 2021 -

Copeland Subaru Hyannis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Copeland Subaru Hyannis, we look forward to having you as one of our valued customers for many more years to come! Bryan Scarpellini Managing Partner

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