Colonial West Chevrolet of Fitchburg - Service Center

Always great service and sales. Never had a problem at this dealership. Everyone is friendly and helpful and never pushy! Will buy there again for sure! Never had a problem at this dealership. Everyone is friendly and helpful and never pushy! Will buy there again for sure! More

I have been a customer since 2018 and have never been disappointed with your service or your staff. Everyone is knowledgeable, friendly and supportive. Whenever something needs to be discussed it's handl disappointed with your service or your staff. Everyone is knowledgeable, friendly and supportive. Whenever something needs to be discussed it's handled one on one which I truly appreciate. On Friday, with the sudden appearance of a check engine light (at 2:45 pm) I was able to call, speak with Edison and receive expert guidance on how best to proceed. As soon as I checked in with him, he took my keys so that the problem could be diagnosed. With concerns of being without my car for an extended period of time and no access to alternate transportation, I was relieved and grateful to drive my car home later that afternoon thanks to the caring and expertise of your service team. My experiences with you has always been positive and though I've worked often with Edison, who is knowledgeable and comforting, every team member has been exceptional. Even Angie was delightful to chat with during my wait on Friday in spite of being exceptionally busy! I intend to purchase my next Trax from you in 2025! Thank you all so much! More

Edison, Shelley and entire staff always provide excellent courteous professional service they are dedicated to satisfying customers! courteous professional service they are dedicated to satisfying customers! More

I hadn't been to the dealership in awhile and it was such a good feeling to be missed. Colonial West Chevrolet definitely treats you like family a good feeling to be missed. Colonial West Chevrolet definitely treats you like family More

The service at Colonial West is consistently friendly and professional. They quickly identified the issue with me vehicle and fixed it efficiently. professional. They quickly identified the issue with me vehicle and fixed it efficiently. More

I always bring my fleet Cheverolet Equinox here for service. Quality work, ease of scheduling, pre approval estimates always no problem as needed. Great friendly staff, clean comfortable waiting room service. Quality work, ease of scheduling, pre approval estimates always no problem as needed. Great friendly staff, clean comfortable waiting room. More

I always bring my vehicles back to Colonial for service . I have a full schedule taking Care of elderly parents , their home and running a business so time is of essence for me. Jackie , Chris and Edison I have a full schedule taking Care of elderly parents , their home and running a business so time is of essence for me. Jackie , Chris and Edison always manage to squeeze me in to have my vehicles serviced. Tom and Eric in parts always are informative and knowledgeable when it comes to parts and pricing and if they don’t have the part it’s there quickly. when it’s time for a new vehicle for me or for the family Jeff Chandler is the one I trust for all my family’s vehicle purchases. More

Awesome Service Department and Advisors. Been going there for service on both cars over 15 years now. Been going there for service on both cars over 15 years now. More

I was surprised to find an amazing experience here. Shocked to have a 0$ bill after them finding out my car had some sort of warranty which covered the costs of my repairs. Very pleasant experience. Un Shocked to have a 0$ bill after them finding out my car had some sort of warranty which covered the costs of my repairs. Very pleasant experience. Under the quoted amount of time, professional, pleasant, hard working and kind. They really gave me a wonderful experience through and through. I was nervous to go to a dealership but I had no other choice and I genuinely don't regret it. Thank You! More

Shelley was amazing! She was patient, kind and understanding and took care of me while my car was in for recall. She was patient, kind and understanding and took care of me while my car was in for recall. More