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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
389 Reviews
Call Service Center (888) 643-6458

389 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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June 27, 2024

Had a recall Pamela explained about the recall. Waited few days part came in thank you Josh Pamela set appointment recall Got done thankyou Colonial More

by jakniner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOSH
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Jun 28, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg and sharing your experience with us! We appreciate your positive feedback about our team members, Pamela and Josh. We're glad we could assist with your recall efficiently. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 27, 2024

Called needing an oil change and a brake issue. Pam was great and got me right in for service. They had my cat ready by mid afternoon. Great service as always! More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg, Linda! We're thrilled to hear that Pam provided you with excellent service and promptly took care of your oil change and brake issue. We appreciate your kind words and look forward to assisting you with any future automotive needs. Drive safely! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 27, 2024

Pam was very helpful setting up my appointment. All service work was performed competently and in a timely manner More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg and for recognizing Pam's helpfulness in setting up your appointment. We are delighted to hear that our service team competently and promptly addressed your vehicle needs. We appreciate your feedback and look forward to seeing you again in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 26, 2024

From my initial request for an appointment to the check in process and conditions of the waiting area were all excellent, Pamela and Chris were terrific. The service was great. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg and for the excellent review, David! I am thrilled to hear that your experience, from scheduling to service, was top-notch. Pamela and Chris will be delighted to hear your kind words. I look forward to assisting you again in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 22, 2024

I called Pamela on Friday, and she was so wonderful to me on the phone. I’ve never had such a seamless and smooth experience at a dealership! I’m so looking forward to my appointment and meeting her in perso More

by Lp16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words and for recognizing Pamela's exceptional service! We're thrilled to hear that you had a great experience over the phone. We look forward to welcoming you to Colonial West Chevrolet of Fitchburg in person at your appointment. See you soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 19, 2024

Pamela was very polite and has a bubbly personality thats quite refreshing to see at a dealership. More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg and for sharing your positive experience with us, Ashley! We're thrilled to hear that Pamela provided exceptional service with her friendly and bubbly personality. We look forward to welcoming you back in the future and providing top-notch service once again. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 17, 2024

Pam was awesome, and was able to schedule me at a very convenient time. Great customer service More

by dmelanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Pam, for your kind words and 5-star rating! We're thrilled to hear that you had a great experience with our team at Colonial West Chevrolet of Fitchburg. We strive to provide excellent customer service, and we're glad that Pam was able to assist you with scheduling at a convenient time. Please feel free to reach out if you need anything else. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 14, 2024

Top notch services at Colonial Chevrolet! Auto servicing and customer service are A+! Coffee while you wait, or rides to/from home if needed makes repairs hassle free. Peace of mind is wo More

by fijidrmn61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Customer Transport Driver!
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Jun 15, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the fantastic review of your experience at Colonial West Chevrolet of Fitchburg! We are thrilled to hear that you found our auto servicing and customer service to be top-notch. Providing amenities like coffee and rides to and from home is just one way we strive to make repairs hassle-free for our customers. We appreciate your feedback and look forward to welcoming you back for your future automotive needs. Drive safely! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 14, 2024

Pamela was very nice and social. very helpful easy to talk to. Would come here again More

by paula7175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg, Pamela. We appreciate your positive review and are delighted to hear about your great experience with our team member. We look forward to welcoming you back in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 07, 2024

Loved working with PM she has a bubbly personality. In fact all the staff here at COLONIAL are great More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel & doug
Report | Print
Jun 07, 2024 -

Phil responded

Loved working with Pam not p.m.

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