Colonial West Chevrolet of Fitchburg - Service Center

I went to Colonial West after some unfortunate experiences at another dealership's service department. I lease my vehicle and will be on my second lease with them next month. I travel more to co experiences at another dealership's service department. I lease my vehicle and will be on my second lease with them next month. I travel more to come to Colonial West but it is worth it! Very pleased so far with there sales and service department. More

Thank you colonial west Chevrolet for being the best dealership! The Service department is excellent ! Also, want to say Shelley Dupre’ did an amazing job taking care of me and my vehicle…. Scheduling dealership! The Service department is excellent ! Also, want to say Shelley Dupre’ did an amazing job taking care of me and my vehicle…. Scheduling my vehicle, following up with a phone call to make sure I was happy and most importantly told me to call her directly If I needed anything at all…. I recommend Colonial West Chevrolet to all you as they treated me as their own. More

Great service as always. Work was done in a timely manner and was called when it was ready for pick up manner and was called when it was ready for pick up More

Colonial west is the best dealership ! Great service ! Shelley did a great job making the process very easy ! From start to finish she was excellent ! She told me about onstar and will give it a tr Shelley did a great job making the process very easy ! From start to finish she was excellent ! She told me about onstar and will give it a try just was in a rush ! Certainly had me thinking of the perks that it offers ! Thank you Shelley and colonial west ! You all made it easy ! More

Perfect dealership ! 5 gold stars all the way around ! John Lane did a fabulous job ! Shelley Dupre was very nice Customer service is the best ! I recommend this dealership !! Thank you C ! John Lane did a fabulous job ! Shelley Dupre was very nice Customer service is the best ! I recommend this dealership !! Thank you Colonial West Chevrolet Jeff has a great team More

From start to finish I had a great experience at John From start to finish I had a great experience at John Fitch Chevrolet. From scheduling my appointment with Shelley to being dealt with professiona From start to finish I had a great experience at John Fitch Chevrolet. From scheduling my appointment with Shelley to being dealt with professionally and quickly once I showed up. Great team. Thank you. More

Colonial West Chevrolet is the gold standard in competent automobile/truck service. They are always attentive and caring, and they always get the job done correctly and for very reasonable cost. Edison and a automobile/truck service. They are always attentive and caring, and they always get the job done correctly and for very reasonable cost. Edison and all the service folks there are eager to help with ANY problem. And Jeff Chandler, the General Manager, is hands-on and more importantly LISTENS and responds and takes ACTION. I don't hesitate to bring my new truck there for service/maintenance or my wife's SUV there for maintenance and repairs. More

Shelley in the customer care dept. is awesome! Typically, I don’t like to engage in conversation about Add-ons to my car or be bothered by extra packages but Shelley appropriately and kindly approached me in I don’t like to engage in conversation about Add-ons to my car or be bothered by extra packages but Shelley appropriately and kindly approached me in the waiting room while my car was in for service to explain to me that I had “Onstar” enabled in my car and the different features that it has and how I might as well take advantage of the 30 day trial. She was very detailed as she explained to me what exactly it was, and the different ways I could use it and just how helpful it can be in different situations! Even in the freezing cold she came outside and showed me in my own car how to enable it to make sure it was done properly! Besides that, my car was serviced in less than an hour and both the man who checked me in and the woman who cashed me out we’re both also great and kind! Five out of five stars ! More

They are all pleasant to talk to .The atmosphere is wonderful.all of then are also friendly and sincere.Very very helpful wonderful.all of then are also friendly and sincere.Very very helpful More