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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
377 Reviews
Call Service Center (888) 643-6458

377 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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November 15, 2024

Service for my car today, inspection sticker as well, Pam was very helpful during my visit. (Candy was good too) More

by dodd63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you found our service helpful during your visit to Colonial West Chevrolet of Fitchburg. It's great to know you enjoyed the candy too! We look forward to seeing you again for your next service. Have a fantastic day! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 15, 2024

I had a wonderful experience with the Colonial West the staff was knowledgeable will be back Pamela offer candy when checking out thanks for the sweets More

by tone75e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Pamela! We're thrilled to hear that you had a wonderful experience at Colonial West Chevrolet of Fitchburg. Our staff takes pride in providing knowledgeable service, and we're glad you enjoyed the sweets during your checkout. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 15, 2024

I am thrilled to see that Shelley is back and seeing her smile and being most helpful is an asset for colonial west More

by Dip.op583
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! I'm thrilled to hear that you had a positive experience with Shelley at Colonial West Chevrolet of Fitchburg. Her smile and helpfulness truly make a difference, and I'm glad you noticed! I look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 09, 2024

Colonial west has great price and discounts and employees Jackie And Pamela are sweet and the manager Edison More

by Delloj12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind review! We're thrilled to hear that you had a great experience at Colonial West Chevrolet of Fitchburg. It's wonderful to know that Jackie, Pamela, and Edison made such a positive impression on you. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 07, 2024

had work done on my Silverado @colonial west truck running great thanks to the staff Jackie Pamela Edison will be back again More

by ako1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that your Silverado is running great after the work done by our fantastic team, including Jackie, Pamela, and Edison. We appreciate your kind words and look forward to seeing you again at Colonial West Chevrolet of Fitchburg! Safe travels! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 05, 2024

Great people to deal with. They are not pushy people in any way. Have gone out of there way to make sure you were happy with everything. More

by Sally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean-O Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! I truly appreciate your kind words about our team at Colonial West Chevrolet of Fitchburg. I strive to provide a comfortable and supportive environment for our customers, and I'm thrilled to hear that you felt that way during your experience. I look forward to welcoming you back in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 03, 2024

Sat November 2 I came into parts to order a mirror for my Silverado. To my surprise they had it in stock. The parts guy,sorry did not get you name was so friendly n helpful. He put it aside for me. I then we More

by jrnewell544
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much, Jim! We truly appreciate your kind words about your experience at Colonial West Chevrolet of Fitchburg. We're thrilled to hear that our parts team, service department, and sales staff were able to assist you so effectively. It's wonderful to know that you found everyone friendly and helpful. We look forward to welcoming you back when you're ready for that 2025 Silverado! Thank you for choosing us! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 02, 2024

I've been taking my vehicles to Colonial west for a number of years and have always had a good experience. Customer service is excellent and they live by the golden rule. Can't recommend them enough! P More

by hannaE154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you've consistently had a good experience with us at Colonial West Chevrolet of Fitchburg. Our team always strives to provide excellent customer service, and your kind words mean a lot to me. I appreciate your recommendation and look forward to continuing to serve you in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 02, 2024

great speedy service thanks Pamela and Chris and thanks for the discount i will be back More

by malousrb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with our speedy service at Colonial West Chevrolet of Fitchburg. It's fantastic that Pamela and Chris were able to assist you, and I appreciate your kind words about the discount. I look forward to welcoming you back soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 26, 2024

Thanks colonial west for having a great staff Alan and Pam “The level of personalized service I received is something I will not forget. Exceptional in every way!” More

by gatessj5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We're thrilled to hear that you received exceptional personalized service from Alan and Pam at Colonial West Chevrolet of Fitchburg. Your appreciation means a lot to us, and we look forward to welcoming you back soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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