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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
401 Reviews
Call Service Center (888) 643-6458

401 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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January 20, 2025

Everyone is very friendly and the waiting room is very comfortable. I will use their services again. More

by SharonD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're delighted to hear that you found our team friendly and our waiting room comfortable. We truly appreciate your feedback and look forward to seeing you again at Colonial West Chevrolet of Fitchburg for your future service needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 18, 2025

Excellent service and very friendly people. I couldn’t be happier with how they all treated me and addressed my concerns with my car. It’s all fixed up and ready for many more miles. More

by Thomas the tank engine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guys in the parts department were awesome
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Jan 20, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We at Colonial West Chevrolet of Fitchburg are delighted to hear about your positive experience with our team. We're glad to know your concerns were addressed and your car is all fixed up for many more miles ahead. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 14, 2025

Been coming for a while always a nice experience. Pam and Shelley are a great team in service.. great help and nice conversation More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I truly appreciate your continued trust in Colonial West Chevrolet of Fitchburg. It’s fantastic to hear that Pam and Shelley provide such great service and enjoyable conversations during your visits. I look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 12, 2025

Service appointment Friday and went great talked with Jackie and Pamela car took in hour and I was surprise when I checked out price discount thank you colonial weat More

by J64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that your service appointment went great and that Jackie and Pamela provided you with a positive experience at Colonial West Chevrolet of Fitchburg. It's fantastic that you were pleasantly surprised by the discount at checkout. We appreciate your feedback and hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 07, 2025

From scheduling to service writer all the way through cashier-everyone was friendly, helpful and approachable. Waiting area clean and comfortable. More

by jmdg1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We truly appreciate your feedback about your experience at Colonial West Chevrolet of Fitchburg. It’s wonderful to hear that our team provided friendly and helpful service, and that you found the waiting area clean and comfortable. We look forward to seeing you again for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 31, 2024

Scheduled a recall for one of our company vehicles. Work was done promptly and truck was returned the same day as promised. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the great feedback, David! I'm glad to hear that your company vehicle's recall was handled promptly and that the truck was returned the same day as promised. At Colonial West Chevrolet of Fitchburg, I strive to provide efficient service for our customers. I appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 27, 2024

Needed a windshield that cracked from a rock. Called and Pam was very helpful connecting me with Jackie who ordered the glass and scheduled me the next day. Thanks for the great service! More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for leaving us this great review! I am glad we could get your windshield repaired and have you back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 27, 2024

call talked to pam she got me in that day my oil was 10% Thanks for getting me in so quick Colonial west you have my business always More

by jakniner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We're thrilled to hear that Pam was able to get you in quickly for your oil change. At Colonial West Chevrolet of Fitchburg, we strive to provide excellent service, and we appreciate your trust in us. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 27, 2024

Wow what a great personalty Pamela has very polite will be back at colonial west More

by Kalio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Pamela. We take pride in our team at Colonial West Chevrolet of Fitchburg, and we can’t wait to welcome you back for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 27, 2024

When rotating tires the tire pressure should be refilled to proper pressure so the customer does not have to do it them self More

by rbrass9494
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback. I appreciate your suggestion regarding tire pressure during tire rotations. At Colonial West Chevrolet of Fitchburg, we strive to provide thorough service to our customers. Your insight helps us improve our processes. If you have any further feedback or concerns, feel free to reach out to me directly. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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