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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
473 Reviews
Call Service Center (888) 643-6458

473 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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January 23, 2025

I had to call to cancel an appointment I had this Saturday and they were able to fit me in that day. Very accommodating. More

by Bryaninfantino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that we could accommodate your schedule and fit you in on short notice. At Colonial West Chevrolet of Fitchburg, I strive to provide excellent service to our customers. I look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 23, 2025

I needed tires. Never really called a dealership for tires or anything. Got a great price, come to find out I had issues going on with my vehicle. Instead of doing t More

by C_jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The tech who worked on my truck
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Jan 23, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your review! We’re glad to hear that you were pleased with the tire pricing and that our team at Colonial West Chevrolet of Fitchburg made sure to address the underlying issues with your vehicle instead of proceeding with an unnecessary alignment. It’s our priority to provide honest and helpful service. We hope to see you again for any future needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 20, 2025

Everyone is very friendly and the waiting room is very comfortable. I will use their services again. More

by SharonD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're delighted to hear that you found our team friendly and our waiting room comfortable. We truly appreciate your feedback and look forward to seeing you again at Colonial West Chevrolet of Fitchburg for your future service needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 20, 2025

Great service! Very kind and helpful while I waited on my oil change. Definitely recommend More

by jaimbabya21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We’re so glad to hear that you had a great experience at Colonial West Chevrolet of Fitchburg while waiting for your oil change. Your recommendation means a lot to us. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 20, 2025

Great girls in colonial west service dept very pleasant and kind, call got appointment and spoke with Jacky then Pam sent me up see you Thursday More

by Robbiek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're so glad to hear that you had a pleasant experience with our service department at Colonial West Chevrolet of Fitchburg. It's great to know that Jacky and Pam provided you with excellent service. We look forward to seeing you on Thursday! If you need anything before your visit, feel free to reach out. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 20, 2025

I can’t not say enough about colonial west from setting up appointment with Pamela and hearing about the process of my car from Jackie though texting thank you colonial west for hiring knowledgeable peopl More

by Hriv34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear about your positive experience with Pamela and Jackie. At Colonial West Chevrolet of Fitchburg, we strive to provide excellent service and knowledgeable staff to assist you. We look forward to seeing you again for your future automotive needs! Sincerely, Jeff Chandler General Manage jchandler@colonial-west.com 978-342-8713

January 18, 2025

Excellent service and very friendly people. I couldn’t be happier with how they all treated me and addressed my concerns with my car. It’s all fixed up and ready for many more miles. More

by Thomas the tank engine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guys in the parts department were awesome
Report | Print
Jan 20, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We at Colonial West Chevrolet of Fitchburg are delighted to hear about your positive experience with our team. We're glad to know your concerns were addressed and your car is all fixed up for many more miles ahead. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 14, 2025

Been coming for a while always a nice experience. Pam and Shelley are a great team in service.. great help and nice conversation More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I truly appreciate your continued trust in Colonial West Chevrolet of Fitchburg. It’s fantastic to hear that Pam and Shelley provide such great service and enjoyable conversations during your visits. I look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 12, 2025

Service appointment Friday and went great talked with Jackie and Pamela car took in hour and I was surprise when I checked out price discount thank you colonial weat More

by J64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that your service appointment went great and that Jackie and Pamela provided you with a positive experience at Colonial West Chevrolet of Fitchburg. It's fantastic that you were pleasantly surprised by the discount at checkout. We appreciate your feedback and hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 07, 2025

From scheduling to service writer all the way through cashier-everyone was friendly, helpful and approachable. Waiting area clean and comfortable. More

by jmdg1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We truly appreciate your feedback about your experience at Colonial West Chevrolet of Fitchburg. It’s wonderful to hear that our team provided friendly and helpful service, and that you found the waiting area clean and comfortable. We look forward to seeing you again for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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