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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
454 Reviews
Call Service Center (888) 643-6458

454 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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April 18, 2025

I have been a customer for a number of years. The services team does a great job keeping my Silverado running and performing well. This week I had 4 new tires, 4-wheel alignment, and an oil chang More

by MFSHEILS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh from Parts
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Apr 18, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We are thrilled to hear that you have been a loyal customer at Colonial West Chevrolet of Fitchburg and that our services team has consistently kept your Silverado running and performing well. We appreciate your shoutout to Pamela and Josh for their dedication and assistance in finding the perfect set of tires for you. Your satisfaction is our top priority, and we’re glad we made your decision easier. We look forward to seeing you again for any future needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 16, 2025

Colonial West Chevrolet always does a great job and Pam Buss Bussiere is a pleasure to deal with. She is friendly, professional and courteous. More

by jfboyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at Colonial West Chevrolet of Fitchburg and that Pam made such a positive impression. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 16, 2025

No pressure sales and unquestioned follow through with any issues. Providing a ride home and back to dealership for service is exemplary! More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Michael, for your fantastic review! We're thrilled to hear that you experienced our no-pressure sales approach and our commitment to follow-through. Providing transportation is part of our dedication to customer service here at Colonial West Chevrolet of Fitchburg. We appreciate your feedback and look forward to serving you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 15, 2025

came in got inspection sticker. talked with a young lady Pamela. very pleasant place waiting room comfortable stop by at Colonial to get all your work done. More

by jpartlett86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're glad to hear you had a pleasant experience with Pamela and found our waiting room comfortable at Colonial West Chevrolet of Fitchburg. We appreciate your recommendation and look forward to assisting you again for any future needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 10, 2025

Had my gmc Serra in for oil change tired rotation and inspection thanks Edison and Pamela for getting me in quick More

by Carl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Carl! We appreciate your positive review and are glad to hear that Edison and Pamela provided you with quick and efficient service for your GMC Sierra. Your satisfaction is our priority at Colonial West Chevrolet of Fitchburg. We look forward to seeing you again for your next maintenance needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 10, 2025

After 20 years away, I went to local garage to get truck fixed for inspection. After more than 6 visits and $'s to keep engine check light off, they referred me to local mechanic. I should have gone to Col More

by nadinenichols1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hard to see pictures ...
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Apr 10, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're so glad to hear that you chose Colonial West Chevrolet of Fitchburg for your truck's needs. It’s great to know that your experience was smooth and frustration-free. We appreciate your trust in us and look forward to helping you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 08, 2025

Pam is the best she took my money And made me laugh great service at colonial west More

by swlynde66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you! We truly appreciate your kind words about your experience with Pam at Colonial West Chevrolet of Fitchburg. It's great to hear that you had a positive interaction and enjoyed our service. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 08, 2025

great service i receive today Jacky was great Pamela was nice and my car is fixed thanks colonial west More

by Carl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Pamela, for your wonderful review! We're thrilled to hear you received great service from Jacky and that your car is fixed. At Colonial West Chevrolet of Fitchburg, we always strive to provide excellent care for our customers. We appreciate your support and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 07, 2025

Took a couple days to figure out but issue got corrected. Thanks to Edison for his persistence More

by Deer88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing your experience at Colonial West Chevrolet of Fitchburg. We appreciate your patience as we worked through the issue. We're pleased to hear it was resolved, and we sincerely appreciate your recognition of Edison’s persistence and dedication. We look forward to assisting you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 05, 2025

Easy pleasant experience, I was in and out in less then three hours after scheduling the day before. Pam was delightful! More

by johndupont71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're thrilled to hear that you had an easy and pleasant experience at Colonial West Chevrolet of Fitchburg. It’s great to know that Pam was able to assist you so well. We appreciate your feedback and hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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