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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
467 Reviews
Call Service Center (888) 643-6458

467 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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June 04, 2025

High level of service. Colonial West took me in, I was processed and on my way in just a few minutes. Service was professional, quick and concise. More

by kefriant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We truly appreciate your feedback about the high level of service you received at Colonial West Chevrolet of Fitchburg. It's great to hear that we were able to assist you quickly and professionally. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 03, 2025

Always a pleasure having my vehicle serviced there. Love the people and the prices are reasonable. More

by stpauligrl.ladyg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're thrilled to hear that you always enjoy servicing your vehicle with us at Colonial West Chevrolet of Fitchburg. Our team is dedicated to providing great service and competitive prices. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 03, 2025

We always have a pleasant experience at Colonial. Friendly and knowledgeable staff. I appreciate the constant communication during my service. Edison is my go to person with questions and he always a More

by wilkenson15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! I'm thrilled to hear that you always have a pleasant experience at Colonial West Chevrolet of Fitchburg. It's great to know that Edison has been able to provide you with the knowledge and support you need. We truly appreciate your kind words and look forward to seeing you again for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 02, 2025

Great service , and communication that they give you when your car is being worked on. More

by alexbro99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you appreciated the service and communication regarding your vehicle at Colonial West Chevrolet of Fitchburg. We strive to keep our customers informed throughout the process. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 02, 2025

Great customer service, parts department was very helpful and service department was prompt in scheduling. All together good experience. More

by 40rubster72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with our customer service, parts, and service departments at Colonial West Chevrolet of Fitchburg. Your positive feedback is truly appreciated, and we look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 02, 2025

Always service my vehicle at Colonial West. and i Always have a good experience. Very friendly and knowledgeable. More

by vjantoniac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your review! I'm glad that you always have a good experience at Colonial West Chevrolet of Fitchburg. Our team takes pride in providing friendly and knowledgeable service. We look forward to seeing you again for your next service! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 31, 2025

Service was great. Chris knew exactly what my problem was with my 01Vette. The fix was done promptly & any other maintenance issues were addressed. Great Job! More

by pfxd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your review! I'm glad that Chris was able to promptly address the issues with your Chevrolet Corvette and assist with maintenance at Colonial West Chevrolet of Fitchburg. We appreciate your feedback and look forward to seeing you again for any future needs. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 30, 2025

Love the service personnel and the service. ....price is a killer...but, you get what you pay for; QUALITY COUNTS! More

by Khawkkath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're thrilled to hear that you love the service personnel and the quality of service you've received at Colonial West Chevrolet of Fitchburg. We understand that price is an important factor, and we appreciate your recognition of the value we strive to provide. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 30, 2025

Colonial is always accommodating. They make your car needs easy. Thank you Colonial for helping to make things easier. I will definitely be returning. More

by Carlantom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you found Colonial West Chevrolet of Fitchburg accommodating and that we were able to make your car needs easier. We truly appreciate your kind words and look forward to welcoming you back on your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 30, 2025

This service & parts dept is personal able, excellent & attentive. Have been a customer for 20 years More

by adjessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Jessica! We truly appreciate your loyalty to Colonial West Chevrolet of Fitchburg over the past 20 years. It's great to hear that our service and parts department has consistently provided you with excellent and attentive service. We look forward to serving you for many more years to come! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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