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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,371 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,371 reviews

January 20, 2025

Everyone is very friendly and the waiting room is very comfortable. I will use their services again. More

by SharonD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! We're delighted to hear that you found our team friendly and our waiting room comfortable. We truly appreciate your feedback and look forward to seeing you again at Colonial West Chevrolet of Fitchburg for your future service needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 20, 2025

Great service! Very kind and helpful while I waited on my oil change. Definitely recommend More

by jaimbabya21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We’re so glad to hear that you had a great experience at Colonial West Chevrolet of Fitchburg while waiting for your oil change. Your recommendation means a lot to us. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 20, 2025

Great girls in colonial west service dept very pleasant and kind, call got appointment and spoke with Jacky then Pam sent me up see you Thursday More

by Robbiek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're so glad to hear that you had a pleasant experience with our service department at Colonial West Chevrolet of Fitchburg. It's great to know that Jacky and Pam provided you with excellent service. We look forward to seeing you on Thursday! If you need anything before your visit, feel free to reach out. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 20, 2025

I can’t not say enough about colonial west from setting up appointment with Pamela and hearing about the process of my car from Jackie though texting thank you colonial west for hiring knowledgeable peopl More

by Hriv34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear about your positive experience with Pamela and Jackie. At Colonial West Chevrolet of Fitchburg, we strive to provide excellent service and knowledgeable staff to assist you. We look forward to seeing you again for your future automotive needs! Sincerely, Jeff Chandler General Manage jchandler@colonial-west.com 978-342-8713

January 18, 2025

Excellent service and very friendly people. I couldn’t be happier with how they all treated me and addressed my concerns with my car. It’s all fixed up and ready for many more miles. More

by Thomas the tank engine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guys in the parts department were awesome
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Jan 20, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We at Colonial West Chevrolet of Fitchburg are delighted to hear about your positive experience with our team. We're glad to know your concerns were addressed and your car is all fixed up for many more miles ahead. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 16, 2025

Coby Smart went above and beyond to help me find my perfect car and make sure I felt comfortable. He was extremely knowledgable and sociable which made it easy to talk to him and ask any questions I ha More

by hailey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! I'm thrilled to hear that Coby provided you with exceptional service in finding your perfect car at Colonial West Chevrolet of Fitchburg. It's great to know that his knowledge and attentiveness made the process smooth for you. I truly appreciate your recommendations and look forward to assisting you and your friends and family in the future! Safe travels in your new car! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 14, 2025

Been coming for a while always a nice experience. Pam and Shelley are a great team in service.. great help and nice conversation More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I truly appreciate your continued trust in Colonial West Chevrolet of Fitchburg. It’s fantastic to hear that Pam and Shelley provide such great service and enjoyable conversations during your visits. I look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 14, 2025

Thank you CWC for a new start with 2025 Chevy Trax! The staff were professional and friendly, this took awhile to trade old car and fit an affordable loan. This is the 4th vehicle we’ve added to our fa More

by Jgoodrow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! I'm thrilled to hear that you had a positive experience with us at Colonial West Chevrolet of Fitchburg while getting your new 2025 Chevy Trax. It's great to know that our professional and friendly staff were able to assist you through the process of trading in your old car and securing an affordable loan. I truly appreciate your continued trust in us for your family's vehicle needs, and I look forward to serving you again in the future. Your recommendation means a lot to us! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 12, 2025

Service appointment Friday and went great talked with Jackie and Pamela car took in hour and I was surprise when I checked out price discount thank you colonial weat More

by J64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that your service appointment went great and that Jackie and Pamela provided you with a positive experience at Colonial West Chevrolet of Fitchburg. It's fantastic that you were pleasantly surprised by the discount at checkout. We appreciate your feedback and hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 09, 2025

Picked out this beauty a few days ago and Sean Salem made It happen!!! He always goes above and beyond for each and every customer and makes the whole car buying experience much more enjoyable. I used More

by Junebug1774
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean-O Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We're thrilled to hear that you found your perfect car with Sean at Colonial West Chevrolet of Fitchburg. It's great to know that Sean made your car buying experience enjoyable and stress-free. We truly appreciate your kind words and recommendation. We look forward to seeing you again and helping you with any future needs! Enjoy your new vehicle! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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