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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,462 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,462 reviews

April 20, 2025

Very accommodating! Gave me ride home/back while truck was being worked on. Always friendly and explained repairs. Confident of work done. More

by nadinenichols1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Transport driver Mo
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Apr 20, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Colonial West Chevrolet of Fitchburg accommodating and friendly. It's great to know that you felt confident in the repairs done on your truck. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 18, 2025

Sean Salem very professional and was nice and process went smooth.I highly recommend him More

by leejaymie1977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean-O Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Lee, for your wonderful review! We're thrilled to hear that you had a smooth experience with us at Colonial West Chevrolet of Fitchburg and that our team could assist you professionally. Your recommendation means a lot to us! We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 18, 2025

I have been a customer for a number of years. The services team does a great job keeping my Silverado running and performing well. This week I had 4 new tires, 4-wheel alignment, and an oil chang More

by MFSHEILS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh from Parts
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Apr 18, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We are thrilled to hear that you have been a loyal customer at Colonial West Chevrolet of Fitchburg and that our services team has consistently kept your Silverado running and performing well. We appreciate your shoutout to Pamela and Josh for their dedication and assistance in finding the perfect set of tires for you. Your satisfaction is our top priority, and we’re glad we made your decision easier. We look forward to seeing you again for any future needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 18, 2025

The dealership had a great selection of used trucks. Once I finally decided what truck I wanted, they made the prototype buy simple. Finance also got me a great rate! It made the purchase easy. More

by Hilltoplc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you found a great selection of used trucks at Colonial West Chevrolet of Fitchburg and that our team made the buying process simple for you. It's fantastic that our finance team provided you with a great rate as well! We appreciate your feedback and look forward to assisting you again in the future. Enjoy your new truck! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 17, 2025

Robby was Fantastic, helpful, thorough, honest. No nonsense and right to the point, highly recommend More

by jeromymi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
4.0
This rating includes all reviews, with more weight given to recent reviews.
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We’re thrilled to hear that Robby provided you with fantastic service at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us, and we appreciate your kind words. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 17, 2025

Robby was an excellent salesman. I was in and out in probably 35 minutes with my new car Chevy Tahoe and the management service down there was excellent too More

by markabdol
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Mark! We're thrilled to hear that Robby provided you with excellent service and that your experience at Colonial West Chevrolet of Fitchburg was efficient and enjoyable. Congratulations on your new Chevy Tahoe! We appreciate your feedback and look forward to assisting you again in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 16, 2025

Colonial West Chevrolet always does a great job and Pam Buss Bussiere is a pleasure to deal with. She is friendly, professional and courteous. More

by jfboyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at Colonial West Chevrolet of Fitchburg and that Pam made such a positive impression. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 16, 2025

No pressure sales and unquestioned follow through with any issues. Providing a ride home and back to dealership for service is exemplary! More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Michael, for your fantastic review! We're thrilled to hear that you experienced our no-pressure sales approach and our commitment to follow-through. Providing transportation is part of our dedication to customer service here at Colonial West Chevrolet of Fitchburg. We appreciate your feedback and look forward to serving you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 15, 2025

came in got inspection sticker. talked with a young lady Pamela. very pleasant place waiting room comfortable stop by at Colonial to get all your work done. More

by jpartlett86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're glad to hear you had a pleasant experience with Pamela and found our waiting room comfortable at Colonial West Chevrolet of Fitchburg. We appreciate your recommendation and look forward to assisting you again for any future needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 14, 2025

Sean was great to work with. Willing to listen to my needs and always got me quick answers. He always asked if I needed anything else before or conversations were over. He's a More

by Bubba.pooh55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean-O Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that Sean provided you with attentive service and met your needs effectively. At Colonial West Chevrolet of Fitchburg, we value having dedicated team members like him. We hope to see you again soon, and please feel free to share your experience with others! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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