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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,348 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,348 reviews

December 20, 2024

Needed tires and a state inspection . Called and Pam was great. Scheduled my vehicle for the next day and tires were ordered. Waited for my vehicle which was finished in less than 2 hours More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Linda, for your wonderful review! We're thrilled to hear that Pam provided you with great service and that your vehicle's tire installation and state inspection were completed so quickly. We appreciate your feedback and look forward to seeing you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 19, 2024

Great service great prices great people thanks Chris and Pam Colonial west Fitchburg check them out More

by donalds492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with our team, including Chris and Pam, at Colonial West Chevrolet of Fitchburg. Your kind words mean a lot to us. We look forward to seeing you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 18, 2024

Great service and quick. Reasonable price. Lounge was comfortable. I dont need the other words More

by N/A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback! I appreciate your kind words about the great service and comfortable lounge at Colonial West Chevrolet of Fitchburg. If you have any further questions or need assistance, feel free to reach out. Looking forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 15, 2024

Got appointment right away at Colonial west for oil change spoke with pamela for an hour what a nice lady Chris came over and said car was ready Check out got a calendar a bag with candy and this r More

by Ari25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! We're thrilled to hear you had such a positive experience at Colonial West Chevrolet of Fitchburg. It's great to know that Pamela provided excellent service and that you enjoyed your goodies along with your oil change. We can't wait to see you again for your next visit! Safe travels! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 14, 2024

Excelente servicio siempre me tratan como parte de su familia muy Amables Pamela and chris you Are great People Thanks for help me ❤️ More

by YAHAIRA FELICIANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2024 -

Colonial West Chevrolet of Fitchburg responded

¡Gracias Yahaira! Realmente apreciamos sus amables palabras sobre el excelente servicio de Colonial West Chevrolet de Fitchburg. Es maravilloso saber que se siente parte de nuestra familia y nos alegra que Chris y el equipo puedan ayudarlo. ¡Esperamos poder ayudarle nuevamente en el futuro! ❤️ Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 04, 2024

Had service performed on my vehicle done on time great to work with Colonial always More

by LAP208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review! I'm thrilled to hear that your service was performed on time and that you had a great experience working with us at Colonial West Chevrolet of Fitchburg. I appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 04, 2024

I love Colonial West! I had the opportunity to meet Pam Bussiere while I was paying for my service on my Chevrolet Tahoe. I had new tires put on & and alignment done. Very More

by Angelbymyside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh in parts
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Dec 05, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! I am thrilled to hear about your positive experience with Pam at Colonial West Chevrolet of Fitchburg. It's great to know that you are happy with the service on your Chevrolet Tahoe, including your new tires and alignment. I truly appreciate your kind words and look forward to seeing you again next time you need assistance! Safe travels! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 04, 2024

We purchased a Silverado 2500hd. Our salesman was Maynor. He gave us a great deal & worked very hard to make us happy. A short time later we brought my mom in to purchase a vehicle & More

by Angelbymyside
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maynor Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
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Dec 05, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your fantastic review! I'm thrilled to hear about your great experience purchasing the Silverado 2500HD, and I'm glad that Maynor was able to make it such a positive one for you and your mom as well. He truly is an asset to Colonial West Chevrolet of Fitchburg, and it's wonderful to know that Gino also helped meet your needs. I appreciate your loyalty and look forward to helping you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 03, 2024

Coby was very easy to work with and he took very good care of me. More

by michelle
Recommend Dealer
Yes
Employees Worked With
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing your wonderful experience! I'm thrilled to hear that Coby was easy to work with and took great care of you. At Colonial West Chevrolet of Fitchburg, I strive to provide excellent service, and it's fantastic to know that we met your expectations. I look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 30, 2024

Rob was great to work with. There was no pressure to buy anything and he was very knowledgeable More

by Ddoane3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lane
4.0
This rating includes all reviews, with more weight given to recent reviews.
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Rob, for your kind words about your experience at Colonial West Chevrolet of Fitchburg! We're glad to hear that you found our team knowledgeable and appreciated the no-pressure environment. We look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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