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Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
2,221 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,222 reviews

January 02, 2025

Everything was great. Excellent service, on time and and with maximum attention to detail. Thank you! More

by aaalexeyev
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Pound
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 02, 2025

I found David very easy to negotiate with. The car I wanted wasn’t in stock, but they found one in exactly my color preference. More

by carterruby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Jarvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Colonial Volkswagen of Medford responded

It's great to hear that David was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

Jan 02, 2025 -

carterruby responded

I wanted to also express my appreciation for Keven’s help. He was quick to follow up with me and spent ALOT of time showing me the car’s features and answering my questions. He also assured me that I could stop by to see him anytime I had questions. Given all the electronics that are new to me, I really appreciate this. Thanks Keven!

January 01, 2025

I was charged $600 for a routine oil change. Total blatant ripoff. I was a loyal customer before but will not return to be ripped off again. More

by matthew.rotondaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank DiCostanzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2025 -

Colonial Volkswagen of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 27, 2024

It was a great experience working with my salesman. And if it wasn’t for my daughter which has had an suv for a few years with great service from the service department I became interested. And bought More

by marstonrevere1972
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Warren
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Pound
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damaris Izard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Jarvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

December 27, 2024

The VW Manager Josha and staff very helpful Gave Good advice nice car good price More

by yasdac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Pound
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Colonial Volkswagen of Medford responded

It's great to hear that Josh and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

December 26, 2024

They didn't fix my problem with infotainment system and they charge me 195$. The system still reseting by itself. More

by dejanpantelic95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Mayer
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Jan 03, 2025 -

Colonial Volkswagen of Medford responded

Thank you for your review. We're sorry you didn't have a better experience , and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 21, 2024

It was Very good service and good quality and easy for us to get our vehicle More

by davidcarreiro5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Colonial Volkswagen of Medford responded

David, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 20, 2024

Poul he is the best. He have so excellent experience to made deals. He treat with customer feel like very easy and friendly, he deserved promotion.Thanks More

by rajandhir11360
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2024 -

Colonial Volkswagen of Medford responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your kind feedback for Paul.

December 20, 2024

Greg Cohen went above and beyond for us to get a car with the features that were important to us. This is our second transaction working with Greg and he makes the process seamless. More

by mariejosee.paris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2024 -

Colonial Volkswagen of Medford responded

It's great to hear that Greg was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

December 20, 2024

Ready ahead of estimate. Recall had specific instructions that they let me know of in advance. The car wash is a really lovely plus. I met Tommy whose first day was about t More

by MELISSAKOESTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team, Melissa. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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