Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
2,226 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
Contact Dealership
View Awards

340 Mystic Avenue

Medford, MA

02155

Directions

By Type

Showing 2,226 reviews

May 22, 2025

Went for oil change then my car indicated that oil was too high, can’t drive my car in a week day. Trying to call them but they nobody answers. More

by MISHEL_SAENZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank DiCostanzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2025 -

Colonial Volkswagen of Medford responded

Mishel, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 17, 2025

Came in for coolant leak on Golf Alltrack, told it was from loose hose clamp even though I stated was from another area. My research showed a common problem across all Golf models was water pump and therm More

by mcplat
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
May 20, 2025 -

Colonial Volkswagen of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 14, 2025

Senior tech did a good evaluation of my car. 15 word for this review minmum is xxxxing annoying More

by MARK.DAVID.MOODY
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 11, 2025

Frank and Rusty were top notch, I look forward to working with them both again. More

by Jen M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty Hogan
Report | Print
May 12, 2025 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 09, 2025

Fast. Efficient. Great communication. Wow! I will return to this service station again. I am so happy to have located this dealer. More

by joyce.latulippe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2025 -

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 06, 2025

Best dealership around, quick and organized with their work VW the best and you guys got the best trained mechanics More

by Bryan Teixeira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2025 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 02, 2025

I've been leasing Volkswagens for about 25 years with consistently quick experiences at previous dealerships—in and out within an hour. However, Colonial VW was understaffed for the day in the finance de More

by Angered Consumer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Mancini
3.0
This rating includes all reviews, with more weight given to recent reviews.
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2025 -

Colonial Volkswagen of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

April 29, 2025

Steve was very professional and up front, no surprises. He went over many of the car features with my son More

by Al.mcevoy79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2025 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

April 29, 2025

Steve was fantastic to work with. He was very interested in learning about our particular situation. He understood what our needs were and he worked to ensure we were happy with our p More

by mcevoy89
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2025 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

April 27, 2025

Tremendos organization! ! Sales and the front office and finance manager were top!! Will certainly buy more cars there More

by Tony@flagraphics.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2025 -

Colonial Volkswagen of Medford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

1
2
3
...
223