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Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
2,171 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,171 reviews

October 07, 2024

Honest, quick, efficient. Greg had good follow up when they were trying to secure my car More

by andrea1545
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

Colonial Volkswagen of Medford responded

Thank you, Andrea, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Greg here at Colonial Volkswagen of Medford.

October 06, 2024

The service there has be great to my liking. It easy for me to drop off with free drop-off to the T. More

by rove069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 04, 2024

Very disappointing waste of time and money. The warning light came on, cost me $195 to diagnose a week later when I was able to get an appointment, and nothing was found wrong. I feel completel More

by HOSPMKTSOL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan
Report | Print
Oct 09, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 04, 2024

The Medford VW Dealership was where my husband and I shopped for a car—that was our 2010 VW Golf, which was and still is a peach of a car and I am grateful that the same VW Dealership takes such good ca More

by JAMESMITCHELL6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank and Dan
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Oct 04, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 04, 2024

Dan at colonial VW in Medford is the best. Great service when dropping off car for service. More

by jpelle70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan. Service
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Oct 04, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 04, 2024

Excellent service, quality of work and a staff that provides good communication. Dan and Chris were very helpful and professional More

by MOAZZAM.AZIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Oct 06, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 01, 2024

They did a great job, communicated well, very straightforward. A great surprise car wash during service! More

by list.charlotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : chris
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Oct 01, 2024 -

Colonial Volkswagen of Medford responded

We are pleased to have provided you with a positive experience. We sincerely value your business and look forward to your next visit, Charlotte. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 28, 2024

Steve is exceptional and makes the car buying process a fun, informative, straight forward process. Big thanks to Greg as well - so impressive how much you know about all things V-dub. Thank you guys More

by Anya
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Jeffres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Giacoppo
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Sep 29, 2024 -

Colonial Volkswagen of Medford responded

Thank you, Anya! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford.

September 28, 2024

They always care for you and ensure you know all your options. I always feel like I am with family when I am here. I am very thankful. More

by SHANITAM76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 27, 2024

Good pricing and follow up. Nasser was very helpfully and responsive to our requests overall. More

by matthewp6288
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nasser Jalal El Deen
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Sep 27, 2024 -

Colonial Volkswagen of Medford responded

Here at Colonial Volkswagen of Medford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Nasser, and it was a pleasure having you at the dealership. We appreciate your review!

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