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Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
2,165 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,165 reviews

January 16, 2025

Easy experience. Straightforward. Kept things simple and to the point. Wasn’t forced into anything More

by CLILLICRAF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Jarvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Colonial Volkswagen of Medford responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

January 16, 2025

Very efficient and easy to get everything done. Easy to schedule and the shuttle service was great. More

by sharonwright1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Colonial Volkswagen of Medford responded

Thank you, Sharon! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 15, 2025

Frank was excellent and went out of his way to make sure I was not only taken care of, but that I was getting the best deal possible. Colonial VW of Medford provided all around exceptional service. More

by Lauren K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Colonial Volkswagen of Medford responded

Lauren, It's great to hear that Frank was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 13, 2025

Steve was an absolute pleasure to work with. Made the purchasing of a new vehicle extremely easy. It was a great experience!! More

by petemahoney114
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Colonial Volkswagen of Medford responded

Thank you, Pete! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford.

January 12, 2025

We were in quite a jam when our car was totaled at the end of this year, but Greg was so helpful during our car shopping experience-can't recommend him enough! More

by Kristen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Colonial Volkswagen of Medford responded

Thank you for sharing your experience with us, Kristen! We're happy to hear it went well and truly appreciate your feedback.

January 09, 2025

Leasing a 2024 VW Atlas SEL Premium R-Line. Very accommodating team at Colonial VW. Both the sales and finance teams were transparent and informative, making the decision making and purchase pr More

by sheffield.gordon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2025 -

Colonial Volkswagen of Medford responded

Gordan, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Stephanie and our team met your expectations. Thank you again for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Congratulations on your new 2024 VW Atlas SEL!

January 07, 2025

Team carefully diagnosed the problems with my car . . There was a minor hiccup but I was fully walked through the issue .. And it was fully resolved .. More

by Gordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Pound
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan in service
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Jan 08, 2025 -

Colonial Volkswagen of Medford responded

Gordon, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 07, 2025

Everyone at Colonial VW was great and very helpful! Would recommend to anyone looking to get in a new car! More

by sean.m.adams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damaris Izard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

Colonial Volkswagen of Medford responded

Sean, Thank you so much for choosing Colonial Volkswagen of Medford! Please let us know if we can be of any more assistance.

January 03, 2025

Thorough and helpful. Appreciated also the Uber shuttle and the kindness at the desk. Thank you! More

by NOEL.DANFORTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Colonial Volkswagen of Medford responded

Thank you, Noel, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 02, 2025

I found David very easy to negotiate with. The car I wanted wasn’t in stock, but they found one in exactly my color preference. More

by carterruby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Jarvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Colonial Volkswagen of Medford responded

It's great to hear that David was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

Jan 02, 2025 -

carterruby responded

I wanted to also express my appreciation for Keven’s help. He was quick to follow up with me and spent ALOT of time showing me the car’s features and answering my questions. He also assured me that I could stop by to see him anytime I had questions. Given all the electronics that are new to me, I really appreciate this. Thanks Keven!

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