Cobb County Toyota - Service Center

The advisor was professional and kept me informed on the progress and cost of the repairs. The work was done well and on time, very pleased. progress and cost of the repairs. The work was done well and on time, very pleased. More

Why bother to make an appointment? Arrived a little prior to my 9:30am appt and was told they hadn't started on the 8am appointments yet. The courtesy drivers that took be to and fro Arrived a little prior to my 9:30am appt and was told they hadn't started on the 8am appointments yet. The courtesy drivers that took be to and from home were very polite and the service was necessary due to the very slow service. Like most folks, I can't sit around and wait for half a day for my pre-paid oil change. It makes me wonder if they sell this package with the intent of providing such poor service I won't ever go back. This experience is consistent with my other experiences at CC Toyota. Service advisors are simply a smiling (sometimes) impediment between the customer and the people that actually know something. My "advisor" had a condescending air that implied he only dealt with customers because he had to, but they were somewhat beneath him. More

1st rate, everyone is professional, friendly and customer oriented. This is the best service center that I have used. oriented. This is the best service center that I have used. More

All of the employees that I dealt with were both courteous and professional. Within the day, they diagnosed the problem in my front suspension and called me with recommendations. They performed th courteous and professional. Within the day, they diagnosed the problem in my front suspension and called me with recommendations. They performed the work I approved, which actually fixed the problem. I'm noting this because I had taken my car to an independent shop a week earlier for the problem - their work did not fixed the problem - they continue to push back on me so I decided to try Cobb County Toyota. Lastly, the availability of a courtesy shuttle is a great service. Driver was very nice. More

Jeff Silvers and his team do outstanding work - on a consistent basis. I plan to return for my future service needs. Roger Hyde consistent basis. I plan to return for my future service needs. Roger Hyde More

service top notch at cc toyota. it would be good to see an app where the approximate wait time is listed, similar to great clips. lol. i know it depends just on what type of service it would be good to see an app where the approximate wait time is listed, similar to great clips. lol. i know it depends just on what type of service is being done, but still... More

Everyone who dealt with me in the Service Department was friendly and professional. I plan to return for service later. friendly and professional. I plan to return for service later. More

These folks really look out for me. If they have to jump through hoops they will. Even when there may be a 'hiccup' - my service writer Anthony Sullivan can get it fixed! If they have to jump through hoops they will. Even when there may be a 'hiccup' - my service writer Anthony Sullivan can get it fixed! More

Vehicle was kept overnight to wait on a part and was told it would be delivered in the morning. I called around noon to inquire when my vehicle would be ready, I was told all the service people were busy and it would be delivered in the morning. I called around noon to inquire when my vehicle would be ready, I was told all the service people were busy and they would call me back. I waited 2 hours and called back. I was told my vehicle would be ready in 15 minutes. That was the first time communication was poor. The Courtesy Shuttle drivers that took me home and picked me up were very courteous and professional More

I got replaced front brake. I was told there will not be shop charge, but it was charged! I was told there will not be shop charge, but it was charged! More