Coastal Kia

Outstanding job. Kept me posted on the progress of my vehicle. Quick in and out service. Definitely recommend. Kept me posted on the progress of my vehicle. Quick in and out service. Definitely recommend. More

Bob took great care of me when I really needed help. My family and I were on vacation from Charlotte when we discovered our alternator had failed. Even though Coastal Kia's Service Department was alread My family and I were on vacation from Charlotte when we discovered our alternator had failed. Even though Coastal Kia's Service Department was already busy, Bob kindly offered to squeeze me in for an emergency appointment. They successfully diagnosed the issue and fixed my vehicle in two days. I received great support and thorough communication from Bob in Service, Chris in Parts, and David the Shuttle Driver. I would recommend this shop to anyone in Wilmington and beyond. More

Having my vehicle serviced by Coastal KIA was a great experience. All the staff were very friendly from the time I entered the building to the check-out. My service advisor, Bob, was professional and ha experience. All the staff were very friendly from the time I entered the building to the check-out. My service advisor, Bob, was professional and handled the whole process very well. Extremely happy with the experience. More

Everyone was very professional and kept me informed. Was disconcerting to get a text message from someone at Kia wanting to make an offer on my car. Yikes Was disconcerting to get a text message from someone at Kia wanting to make an offer on my car. Yikes More

The staff was extremely professional, including Bob who handled the car incredibly well. I would also like to give a shout out to David the shuttle driver who is courteous and a joy to talk to. handled the car incredibly well. I would also like to give a shout out to David the shuttle driver who is courteous and a joy to talk to. More

Very patient with me and thoroughly explained everything. Went over all car features and made sure I understood them all . Went over all car features and made sure I understood them all . More

Cody did an excellent job assisting us in our search. He answered all of our questions and thoroughly reviewed the car we were purchasing. He was a pleasure to work with. He answered all of our questions and thoroughly reviewed the car we were purchasing. He was a pleasure to work with. More

Professional courtesy service Kept me informed completed on time promised Will take for service next time completed on time promised Will take for service next time More

We had been looking for a reliable car for one of our children and didn't want to break the bank. We found a car that was close to our budget and we able to get in and out in a pretty reasonable time. children and didn't want to break the bank. We found a car that was close to our budget and we able to get in and out in a pretty reasonable time. We had also asked a question in regards to something that wasn't related to any vehicles that we had purchased from them and they still followed up to help us despite it being outside the scope of their responsibility. We definitely would do business with them again. Jan was great to work with. More

The service was thorough, however wait time was very long. Service personnel were very courteous . long. Service personnel were very courteous . More