City Volkswagen of Evanston

Beetle Purchase Our salesperson was very friendly and easy to talk with. He wasn’t pushy, and tried to get us the best deal. On the other hand, the finance representa Our salesperson was very friendly and easy to talk with. He wasn’t pushy, and tried to get us the best deal. On the other hand, the finance representative was another story. He was very friendly until we declined the extended warranty. His whole attitude changed, almost to the point of being rude. We were paying cash for the car and already spent more than we had planned to. His job was to have us sign a bunch of papers and give us the license plates. Couldn’t our salesperson have done this? We didn’t need the finance guy to help us with our purchase, and we sure didn’t need his attitude. More

Only worked with service dept. Can't speak for rest of dealership. If at all possible take your car else where for service and avoid the headache. dealership. If at all possible take your car else where for service and avoid the headache. More

I both car I had really good experience with all employees at Volkswagen in Evanston. Mario and Narcis were very helpful with all went very good! I'm very sati I had really good experience with all employees at Volkswagen in Evanston. Mario and Narcis were very helpful with all went very good! I'm very satisficed with my new car! I already recommended this Autobarn to all my friends that need a new car. More

Abram at Volkswagen in Evanston kept me updated with the status of my car throughout the day when it was being serviced. When the mechanic ran into some difficulty, Abram told me right away and offered to status of my car throughout the day when it was being serviced. When the mechanic ran into some difficulty, Abram told me right away and offered to help me get a ride if I need one. More

Nice sales team, nice office We had a good experience with the Autobarn in Evanston. They were very professional and safe during COVID. They also did not pressure us as we made We had a good experience with the Autobarn in Evanston. They were very professional and safe during COVID. They also did not pressure us as we made a purchase decision. Specifically, we were happy with our sales professional, Jeff. He is actually on the Mazda "side;" however, when we found a used vehicle over at Volkswagen that we liked (over a different one on the Mazda side), he was more than happy to make arrangements to show the vehicle and the Volkswagen "side" let us continue with him as our sales professional throughout the process, regardless the vehicle. It all seemed very collaborative and showed us a lot of positives about the dealership that we wouldn't have experienced otherwise. I would recommend them and would purchase a future vehicle from the VW or the Mazda location. More

Terrence was very helpful over the phone when scheduling service as well as on the day of service. Everything went smoothly and efficiently, and the service was completed in the time specified. Completely s service as well as on the day of service. Everything went smoothly and efficiently, and the service was completed in the time specified. Completely satisfied and would recommend to others. More

Great experience with the people at the desk. Brian was great an I’m sorry if I’m misspelling your name. Car is running well thank you. great an I’m sorry if I’m misspelling your name. Car is running well thank you. More

My relationship with this dealership as been very positive thus far. I had to have the A/C fixed and it was done so promptly and with a good attitude. positive thus far. I had to have the A/C fixed and it was done so promptly and with a good attitude. More

PLEASANT EXPERIENCE WE WERE HAPPY WITH THE SERVICE PROVIDED BY OUR SALESPERSON AND THE FINANCE PERSON. WE GOT A VW TIGUAN 2020 AND THEY HONORED THE LOWEST PRICE ONLINE AN WE WERE HAPPY WITH THE SERVICE PROVIDED BY OUR SALESPERSON AND THE FINANCE PERSON. WE GOT A VW TIGUAN 2020 AND THEY HONORED THE LOWEST PRICE ONLINE AND THEN ADDED SOME DISCOUNTS TO MEET OUR BUDGET. WE ALSO TRADED IN OUR OLD TOYOTA HERE AND THE OFFERED PRICE WAS ALSO REASONABLE. More

Not enough room , however initial workNot completed Not enough room , however initial work Not completed until call for pickup at which time i reminded them of the AC which was then taken care of . I w Not enough room , however initial work Not completed until call for pickup at which time i reminded them of the AC which was then taken care of . I was quoted 650$ ishhh then but when i arrived it was 813$ which i was not expecting and I’m not clear on why the bumper to bumper warranty didn’t cover the AC motor as i was told it covered everything bumper to bumper but brakes tires wiper blades light bulbs . More