City Volkswagen of Evanston

Nice sales team, nice office We had a good experience with the Autobarn in Evanston. They were very professional and safe during COVID. They also did not pressure us as we made We had a good experience with the Autobarn in Evanston. They were very professional and safe during COVID. They also did not pressure us as we made a purchase decision. Specifically, we were happy with our sales professional, Jeff. He is actually on the Mazda "side;" however, when we found a used vehicle over at Volkswagen that we liked (over a different one on the Mazda side), he was more than happy to make arrangements to show the vehicle and the Volkswagen "side" let us continue with him as our sales professional throughout the process, regardless the vehicle. It all seemed very collaborative and showed us a lot of positives about the dealership that we wouldn't have experienced otherwise. I would recommend them and would purchase a future vehicle from the VW or the Mazda location. More

Terrence was very helpful over the phone when scheduling service as well as on the day of service. Everything went smoothly and efficiently, and the service was completed in the time specified. Completely s service as well as on the day of service. Everything went smoothly and efficiently, and the service was completed in the time specified. Completely satisfied and would recommend to others. More

Great experience with the people at the desk. Brian was great an I’m sorry if I’m misspelling your name. Car is running well thank you. great an I’m sorry if I’m misspelling your name. Car is running well thank you. More

My relationship with this dealership as been very positive thus far. I had to have the A/C fixed and it was done so promptly and with a good attitude. positive thus far. I had to have the A/C fixed and it was done so promptly and with a good attitude. More

PLEASANT EXPERIENCE WE WERE HAPPY WITH THE SERVICE PROVIDED BY OUR SALESPERSON AND THE FINANCE PERSON. WE GOT A VW TIGUAN 2020 AND THEY HONORED THE LOWEST PRICE ONLINE AN WE WERE HAPPY WITH THE SERVICE PROVIDED BY OUR SALESPERSON AND THE FINANCE PERSON. WE GOT A VW TIGUAN 2020 AND THEY HONORED THE LOWEST PRICE ONLINE AND THEN ADDED SOME DISCOUNTS TO MEET OUR BUDGET. WE ALSO TRADED IN OUR OLD TOYOTA HERE AND THE OFFERED PRICE WAS ALSO REASONABLE. More

Not enough room , however initial workNot completed Not enough room , however initial work Not completed until call for pickup at which time i reminded them of the AC which was then taken care of . I w Not enough room , however initial work Not completed until call for pickup at which time i reminded them of the AC which was then taken care of . I was quoted 650$ ishhh then but when i arrived it was 813$ which i was not expecting and I’m not clear on why the bumper to bumper warranty didn’t cover the AC motor as i was told it covered everything bumper to bumper but brakes tires wiper blades light bulbs . More

Made an appointment the day before , showed up the following day and they took care of me quick & easy. For a tire replacement I paid $30 thanks to the warranty they offer when you purchase a vehicle following day and they took care of me quick & easy. For a tire replacement I paid $30 thanks to the warranty they offer when you purchase a vehicle with them. More

The service representative, Terrence, was fantastic. Service was quick and courteous. The waiting room provided the right amount of social distancing and provided coffee and snacks. Service was quick and courteous. The waiting room provided the right amount of social distancing and provided coffee and snacks. More

Terrance at the VW Evanston Service department provides customer service that is simply phenomenal. He went above and beyond to connect with me, hear my needs/concerns about my vehicle, and offer recommend customer service that is simply phenomenal. He went above and beyond to connect with me, hear my needs/concerns about my vehicle, and offer recommendations. More

Very good overall. First guy I got was a little green, but follow through and financing was very quick and accommodating. Would recommend to others. but follow through and financing was very quick and accommodating. Would recommend to others. More