City Volkswagen of Evanston

Great customer experience!! This is the second time I’ve purchased a car here and I couldn’t be happier. Everyone did their best to work within my budget especially Goran. They r This is the second time I’ve purchased a car here and I couldn’t be happier. Everyone did their best to work within my budget especially Goran. They really know how to treat customers and help them find the fright car. I am very happy with my Passat. Keep up the good work guys and I will be back next year to get an Atlas!! More

Disappointed I have always had good experiences at the dealer until this time. The service rep Brandon quoted me a price and I received the bill with two extra ch I have always had good experiences at the dealer until this time. The service rep Brandon quoted me a price and I received the bill with two extra charges. Left a msg for the manager no response. More

Great Service I had a great car experience purchasing a used car through Autobarn. The process was quick and Mario was great and very reasonable to work with. The I had a great car experience purchasing a used car through Autobarn. The process was quick and Mario was great and very reasonable to work with. There were no gimmicks as you get from Sales at many other dealers. More

Thanks to John, Narcis, and Gary! I really appreciate all of the work that John, Narcis, and Gary did to accommodate us and streamline our lease renewal experience! We will definitely I really appreciate all of the work that John, Narcis, and Gary did to accommodate us and streamline our lease renewal experience! We will definitely come back. More

Ricky was Great! I recently had a very nice experience at Autobarn Evanston. Ricky Espino was the Sales Rep to help me through the process of selecting and purchasing I recently had a very nice experience at Autobarn Evanston. Ricky Espino was the Sales Rep to help me through the process of selecting and purchasing a new vehicle. He spent time discussing the pro’s and con’s of different models and patiently assisted me with multiple test drives. Once I had selected a car, Ricky took the time to walk me through their entire facility to ensure I felt comfortable and could return to the service department with ease. Once the car was delivered, Ricky spent time with me to set up and customize all of the vehicle features. It was so nice to have someone walk me through it and not have to rely on the paper manual. My experience was wonderful overall. I highly recommend this dealer to anyone in the market for a new car. More

New tire and helpful explanations I blew the second tire on a new used car within a month of the first. Brandon was able to clearly explain the differences my extended coverage used t I blew the second tire on a new used car within a month of the first. Brandon was able to clearly explain the differences my extended coverage used to decide the cost for a new tire. And a well washed car as well. More

Excellent Service I go out of my way to drive to Autobarn Volkswagon dealership in Evanston because all their staff provides you with exceptional customer service . The I go out of my way to drive to Autobarn Volkswagon dealership in Evanston because all their staff provides you with exceptional customer service . They have a knowledgeable team that understands the needs of their clients and do the research to make sure your repairs are covered under your warranites. More

Very warm and personable did not feel pushed Came in to buy used .. showed us what we wanted but asked politely if they could show us a new car but in our price range and with all our needs thus Came in to buy used .. showed us what we wanted but asked politely if they could show us a new car but in our price range and with all our needs thus feeling good because th listened to our needs .. we ended up buying the new car.. we felt very comfortable not rushed or pushed., it was a very pleasant experience. Thank you More

Good man He kindly show all vehicles that I ask. Price is fair. nice exprience. Car is also good until now. He feels good so I bought with him. He kindly show all vehicles that I ask. Price is fair. nice exprience. Car is also good until now. He feels good so I bought with him. More

Friendly, welcoming dealer service department I had my Tiguan initial maintenance visit at Autobarn VW of Evanston. Once the garage door opened, someone was there to direct me in and greeted me w I had my Tiguan initial maintenance visit at Autobarn VW of Evanston. Once the garage door opened, someone was there to direct me in and greeted me warmly. Not only my service advisor, but three others smiled and made me feel welcome. Service was fast, and my vehicle was squeaky clean. Thanks!! More