City Volkswagen of Evanston

personal, informative, helpful Remembered me as a repeat customer. Remembered our family cars that had been serviced previously; inquired about service that had been performed on a Remembered me as a repeat customer. Remembered our family cars that had been serviced previously; inquired about service that had been performed on a recall. Observed the helpful explanation to another customer that was informative, with several options, without being pushy, The weakness is the waiting room that has snacks provided early in the day without follow up in midday. Also promotional materials are displayed that are outdated, not helpful. More

Buying a car can be stressful, but I’m thankful I was in the hands of Ricky and Lewis. Both were very friendly, not pushy, and super helpful. I am very happy with my new ride! the hands of Ricky and Lewis. Both were very friendly, not pushy, and super helpful. I am very happy with my new ride! More

Service was promptly and quickly completed with a walk-in appointment on the same day. Service advisor (Terrence) was very thorough and helpful to us. appointment on the same day. Service advisor (Terrence) was very thorough and helpful to us. More

Outrageous experience I took my car towed to service because I had a problem with the power steering. I got a quote for almost 9 thousand dollars, for replacing alternator, I took my car towed to service because I had a problem with the power steering. I got a quote for almost 9 thousand dollars, for replacing alternator, battery, water pump, vacuum pump and a few other things. The recommendation was to throw my car away and buy a new one, because my car was worth less than that. Next day I got an email saying that if I was selling my car, I could be put in contact with someone that maybe was interested in buying it (I guess for pennies). I took my car to a different mechanic, and after checking it, he found nothing. NOTHING! The car is running again. Alternator/pulley is charging the battery at its normal amperage, the battery is good, etc. I did not pay a single dollar for parts. This was an outrageous experience. I will never go back to service my car there. More

Took the fun our of car buying Heard the GM through the wall in the room next door talking down to the sales rep. Made a bad impression on me and I almost left then, thinking why wo Heard the GM through the wall in the room next door talking down to the sales rep. Made a bad impression on me and I almost left then, thinking why would I give my money to someone like that. High pressure and confusing pitch to try to get me to purchase an extended warranty from the "generous owner". Never received a copy of the service that was done on the car at the dealership. Once purchase was complete, no one came into the car with me to explain how anything worked or the features. Left there upset instead of happy having just got a new car. Took all the fun out of car buying. Love the car - would never buy one there again though. More

Great service! Communication was great and repairs were completed in a timely fashion. Went above and beyond! Why I keep coming back to VW Evanston. completed in a timely fashion. Went above and beyond! Why I keep coming back to VW Evanston. More

Honestly, I’m beyond disappointed in the behavior, communication, and sales process that I endured. Yes, I wound up buying the car, but I truly cannot wait to be done with this contract with your comp communication, and sales process that I endured. Yes, I wound up buying the car, but I truly cannot wait to be done with this contract with your company so I never have to interact with your entity ever again. Your salesmen lacked the ability to effectively communicate next steps I talked with an abhorrently rude individual that has absolutely no tact or manners. If it wasn’t for Joe, the finance individu, I would have completely walked away and filed complaints with the BBB. Once I am done with a contract I never wanted to be a part of and by the time I realized I was stuck in, it was too late, I will insist that your company never talks to me. If I have to hear from your entity in any manner, I will likely file a grievance or complaint. This has been the absolute worst device of my life. Please do not ever contact me again. More

Buying leased car--Goran is great Goran made buying our leased car pretty easy. He is professional, polite and knowledgeable. I don't think customers should have to go see differen Goran made buying our leased car pretty easy. He is professional, polite and knowledgeable. I don't think customers should have to go see different people in different offices (ie: cashier, deal guy, finance). It should be easier and have someone like Goran bring those people in, or provide docs electroncially to sign. More

WaterPump replacement The car serviced as expected, on time and with an excellent customer service from the service guy Brandon, again a five star rating for him The car serviced as expected, on time and with an excellent customer service from the service guy Brandon, again a five star rating for him More

I thought that the sales person was effective on the phone and detailed about the description of the car. He was able to show the features of the car. I was very disappointed by his attempt to charg phone and detailed about the description of the car. He was able to show the features of the car. I was very disappointed by his attempt to charge me over $1,000 for the delivery and prep. Your dealership lost credibility with me on that move. Paying for the car was a fiasco. I did not appreciate the time it took to finalize the paperwork. More